AI Phone Agent
Every inquiry call answered, day and night.
AnswerStack answers your community’s inquiry line on the first ring: evenings, weekends and whenever your counselor is mid-tour. It talks with families like your best counselor, answers their questions from your own material, and books the tour before the call ends.
- Agent: Thanks for calling Maple Grove. I'm Anna, the community's AI assistant, and this call may be recorded. How can I help?
- Caller: Hi. I'm looking into memory care for my mom. Can she bring her cat?
- Agent: Yes, cats are welcome in memory care here. Dana, our memory care director, has Thursday at 10 or Friday at 2 for a tour. Would either work?
- Caller: Thursday at 10 is perfect.
- Prospect created in WelcomeHome
- Tour booked: Thu 10:00 with Dana
- Rule fired: memory care, 60 minutes
Everything a great first call needs
Honest from the first sentence
It says it is an AI before anything else, on every call. A playbook without that line cannot be published.
Answers from your material only
Care levels, apartments, pets, dining and starting prices come from what you approved. If it does not know, it says it will find out.
Knows returning families
It looks the caller up in your CRM and picks up from their last conversation, without reading out anything private.
Books the right tour
Real open times, with the right person, for the right length, under your booking rules.
A person whenever they ask
A warm transfer with a short briefing during staffed hours. After hours, a callback time and an alert to your team.
Every call on the record
Recording (your choice: always, never, or ask), transcript and summary, logged to the family’s record in your CRM.
How a call goes
Step 1: Your reps get the first chance
Ring a group of reps first if you like. Whoever presses 1 takes the call; if nobody does, the agent answers.
Step 2: It listens first
Who is calling, who the move is for, what kind of care, and how soon. One gentle question at a time, in the order you choose.
Step 3: It answers their questions
From your brief, the community profile, your knowledge and price book, and tools you approved. Never from the model’s memory.
Step 4: It books, or hands over
It offers real times and books the tour, or transfers to a person, takes a callback, or sends information, by your rules.
Step 5: It follows through
With their permission, the family gets their own page by text or email. The call lands in your CRM without anyone typing.
Your team first
Ring your reps first. The agent answers when nobody can.
Build the call flow your community wants in a visual builder: ring a group of reps, rotate who goes first, give reps their own direct lines, and let the agent pick up when the rings run out.
- Reps hear a short notice and press 1 to take the call
- Different playbooks for business hours, evenings and holidays
- Callers who hang up while phones ring become a missed-call alert
- When a rep answers, the Rep notetaker can record and summarize the call
- Inbound callMaple Grove inquiry line, Saturday 7:42 PM
- Ring the sales teamDana, Marcus and Priya · 20 seconds · press 1 to take it
- Nobody free: the agent answersWeekend playbook, by schedule
- Tour bookedThursday 10:00 with Dana
Sounds like your best counselor
Warm, patient, and quick to listen.
Natural turn-taking, a tone of voice you choose, and a check-in after something hard to say. It confirms names and emails like a person would, and lets a family correct it without starting over.
- Choose from suggested voices, each with a sample
- Volunteered answers are kept and confirmed, not asked twice
- Talking points it covers before moving on
- No medical advice, ever; an emergency gets told to call 911
- Agent: Thanks for calling Maple Grove. I'm Anna, the community's AI assistant, and this call may be recorded. How can I help?
- Caller: Hi. I'm looking into memory care for my mom. Can she bring her cat?
- Agent: Yes, cats are welcome in memory care here. Dana, our memory care director, has Thursday at 10 or Friday at 2 for a tour. Would either work?
- Caller: Thursday at 10 is perfect.
- Prospect created in WelcomeHome
- Tour booked: Thu 10:00 with Dana
- Rule fired: memory care, 60 minutes
Questions we hear
Will callers know they are talking to an AI?
Yes. It says so in its first sentence, on every call, and that line cannot be switched off. Asked if it is a real person, it tells the truth.
Do we have to change our phone number?
Each community gets a local number. Publish it, or forward your existing inquiry line to it all the time, after hours, or only when nobody picks up.
Can it answer only after hours?
Yes. Route a number by schedule, with weekly windows and holiday dates, or ring your reps first and let the agent answer only when nobody can.
What does it say about pricing?
Only what is in your price book: starting prices, and specials only while they are live. If you would rather it not discuss cost, that is one setting.
Does it make outbound calls?
No. AnswerStack answers inbound calls only, in English. Follow-up goes out by text and email, with the family’s permission.
Works well with
- Website ChatAnswers families on your website and lets them pick a tour time in the chat.Learn more
- SchedulingYour booking rules, your real calendars, and pages families can book themselves.Learn more
- Sales Team ToolsCall recording and notes when a rep answers, visit notes and photos, and a mobile app.Learn more
Hear it answer for your community
Early access partners get a sample community set up with their own name and tour hours, a call from their own phone, and pilot pricing shaped around the parts they choose.