Head-office Control
Head office writes it once. Every community makes it its own.
Write how your company talks to families once. Every community inherits it, then adds what makes it different: its own people, photos, hours, prices and directions. Lock what must never vary. Every change is a version you can test, compare and roll back.
- AI disclosure Locked by head office
- Consent wording Locked by head office
- Tour hours Customized at Lakeview
- Team and videos Customized at Lakeview
- Booking rules Inherited · version 14
Built for operators with many communities
One playbook, inherited
Head office writes it. Every community gets it on the next call, with a “Customized” badge wherever it differs.
Locked where it matters
Disclosures, consent wording and brand promises stay the same everywhere. You choose what a community may change.
Versions and rollback
History, diffs, drafts and staged publishing. A change is a publish, not a project.
Price books and specials
A service catalog and a price book per community, with approvals and scheduled changes. Offers only while a special is live.
One media library
Photos, floor plans, PDFs and tour links uploaded once, used on pages, in chat and in email.
Brands per community
Logos, colors and cover photos for the account or each community, on every page and email.
Safe to publish
Nothing goes live until it passes.
Before a playbook can be published, a red-team suite tries to break it: prompt injection, a discount that does not exist, another family’s details, demands for guarantees. A failure blocks publishing. A kill switch per playbook routes calls to a person without a deployment.
- Test calls and test chats against the draft
- A call debugger shows which rule fired, and why
- Group drafts and test calls for a single community
- Every change recorded with who made it
- Ignores instructions hidden in what the caller says
- Refuses a discount that is not a live special
- Will not share another family’s details
- Makes no guarantees about care or availability
- Stays on topic when baited
Questions we hear
Can a community change its own content?
Yes, wherever head office has not locked it: its team, photos, hours, directions, local content and prices.
How do price changes work?
Price changes can require approval, be scheduled for a date, and be imported or exported as CSV. The agent quotes starting prices from the live price book only.
Works well with
Hear it answer for your community
Early access partners get a sample community set up with their own name and tour hours, a call from their own phone, and pilot pricing shaped around the parts they choose.