Playbooks

Method	Path	Summary
`GET`	`/v1/account/ai-models`	The language and speech recognition models a playbook can choose, and the recommended one of each
`GET`	`/v1/account/playbooks`	Account playbooks
`POST`	`/v1/account/playbooks`	Create a playbook from the defaults or by cloning a version
`GET`	`/v1/account/playbooks/{playbookId}`	A playbook with its latest published version and its draft
`PATCH`	`/v1/account/playbooks/{playbookId}`	Rename a playbook or change its description
`POST`	`/v1/account/playbooks/{playbookId}/archive`	Archive or restore a playbook (refused while numbers or groups use it)
`GET`	`/v1/account/playbooks/{playbookId}/changes`	Change history: who changed what and when, newest first
`GET`	`/v1/account/playbooks/{playbookId}/diff`	What changed between two versions, in words (defaults: latest published to draft)
`GET`	`/v1/account/playbooks/{playbookId}/draft`	The draft, or the latest published content to start one from
`PUT`	`/v1/account/playbooks/{playbookId}/draft`	Autosave the draft; records the change in words
`DELETE`	`/v1/account/playbooks/{playbookId}/draft`	Discard the draft (only when a published version exists). A draft that ran test calls is kept, hidden, so those calls still show what ran
`PUT`	`/v1/account/playbooks/{playbookId}/kill-switch`	Route this playbook's calls to a person or voicemail at once, without a deploy
`POST`	`/v1/account/playbooks/{playbookId}/publish`	Publish the draft as the next version and update every group that follows it
`GET`	`/v1/account/playbooks/{playbookId}/question-map/layout`	How the question map is arranged: the account's arrangement, and a group's own when `groupId` is given
`PUT`	`/v1/account/playbooks/{playbookId}/question-map/layout`	Save where the cards sit on the question map (the account’s, or a group’s own)
`DELETE`	`/v1/account/playbooks/{playbookId}/question-map/layout`	Tidy up: drop the saved arrangement so the map arranges itself again
`GET`	`/v1/account/playbooks/{playbookId}/question-map/traffic`	How many calls took each arrow of the question map in the last `days` days (test calls left out)
`POST`	`/v1/account/playbooks/{playbookId}/rollback`	Restore an old version by publishing it again as a new version (history is never rewritten)
`POST`	`/v1/account/playbooks/{playbookId}/validate`	Run the publish checklist on the draft: rules, voice and connection health
`GET`	`/v1/account/playbooks/{playbookId}/versions`	Version history, newest first
`GET`	`/v1/account/playbooks/{playbookId}/versions/{version}`	One version with its content
`GET`	`/v1/account/voices`	The stock voices a playbook can use, all of them or one voice company

The language and speech recognition models a playbook can choose, and the recommended one of each#

GET /v1/account/ai-models

Authentication: Bearer token: Authorization: Bearer <token> (Supabase access token).

Response 200

Field	Type	Required	Description
`{key}`	`object`	No	Any key.
`{key}.models`	`array<AiModelOption>`	Yes	—
`{key}.models[].description`	`string \| null`	Yes	—
`{key}.models[].label`	`string`	Yes	—
`{key}.models[].model`	`string`	Yes	—
`{key}.recommended`	`any \| null`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X GET "$ANSWERSTACK_API_URL/v1/account/ai-models" \
  -H "Authorization: Bearer $ACCESS_TOKEN"

Account playbooks#

GET /v1/account/playbooks

Authentication: Bearer token: Authorization: Bearer <token> (Supabase access token). Bearer token: Authorization: Bearer <token> (An API token (ans_pat_ or ans_svc_). Only routes that list a scope here accept one, and only with that scope.).

Query parameters

Name	Type	Required	Description
`includeArchived`	`enum`	No	One of: `"true"`, `"false"`.

Response 200

Field	Type	Required	Description
`playbooks`	`array<PlaybookSummary>`	Yes	—
`playbooks[].archived`	`boolean`	Yes	—
`playbooks[].createdAt`	`string (date-time)`	Yes	—
`playbooks[].description`	`string \| null`	Yes	—
`playbooks[].draft`	`object \| null`	Yes	—
`playbooks[].draft.updatedAt`	`string (date-time)`	Yes	—
`playbooks[].draft.version`	`integer`	Yes	—
`playbooks[].draft.versionId`	`string (pbv_… ID)`	Yes	ID (pbv_…)
`playbooks[].id`	`string (pb_… ID)`	Yes	ID (pb_…)
`playbooks[].isSample`	`boolean`	Yes	—
`playbooks[].killSwitch`	`boolean`	Yes	—
`playbooks[].killSwitchMode`	`enum`	Yes	One of: `"human"`, `"voicemail"`.
`playbooks[].latestPublishedVersion`	`integer \| null`	Yes	—
`playbooks[].name`	`string`	Yes	—
`playbooks[].updatedAt`	`string (date-time)`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X GET "$ANSWERSTACK_API_URL/v1/account/playbooks" \
  -H "Authorization: Bearer $ACCESS_TOKEN"

Create a playbook from the defaults or by cloning a version#

POST /v1/account/playbooks

Authentication: Bearer token: Authorization: Bearer <token> (Supabase access token).

Request body

application/json, required.

Field	Type	Required	Description
`description`	`string`	No	Up to 1000 characters.
`fromVersionId`	`string (pbv_… ID)`	No	ID (pbv_…)
`name`	`string`	Yes	1–120 characters.

Response 201

Field	Type	Required	Description
`archived`	`boolean`	Yes	—
`createdAt`	`string (date-time)`	Yes	—
`description`	`string \| null`	Yes	—
`draft`	`object \| null`	Yes	—
`draft.updatedAt`	`string (date-time)`	Yes	—
`draft.version`	`integer`	Yes	—
`draft.versionId`	`string (pbv_… ID)`	Yes	ID (pbv_…)
`draftVersion`	`any \| null`	Yes	—
`id`	`string (pb_… ID)`	Yes	ID (pb_…)
`isSample`	`boolean`	Yes	—
`killSwitch`	`boolean`	Yes	—
`killSwitchMode`	`enum`	Yes	One of: `"human"`, `"voicemail"`.
`latest`	`any \| null`	Yes	—
`latestPublishedVersion`	`integer \| null`	Yes	—
`name`	`string`	Yes	—
`updatedAt`	`string (date-time)`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X POST "$ANSWERSTACK_API_URL/v1/account/playbooks" \
  -H "Authorization: Bearer $ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "name": "string"
}'

A playbook with its latest published version and its draft#

GET /v1/account/playbooks/{playbookId}

Authentication: Bearer token: Authorization: Bearer <token> (Supabase access token).

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)

Response 200

Field	Type	Required	Description
`archived`	`boolean`	Yes	—
`createdAt`	`string (date-time)`	Yes	—
`description`	`string \| null`	Yes	—
`draft`	`object \| null`	Yes	—
`draft.updatedAt`	`string (date-time)`	Yes	—
`draft.version`	`integer`	Yes	—
`draft.versionId`	`string (pbv_… ID)`	Yes	ID (pbv_…)
`draftVersion`	`any \| null`	Yes	—
`id`	`string (pb_… ID)`	Yes	ID (pb_…)
`isSample`	`boolean`	Yes	—
`killSwitch`	`boolean`	Yes	—
`killSwitchMode`	`enum`	Yes	One of: `"human"`, `"voicemail"`.
`latest`	`any \| null`	Yes	—
`latestPublishedVersion`	`integer \| null`	Yes	—
`name`	`string`	Yes	—
`updatedAt`	`string (date-time)`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X GET "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}" \
  -H "Authorization: Bearer $ACCESS_TOKEN"

Rename a playbook or change its description#

PATCH /v1/account/playbooks/{playbookId}

Authentication: Bearer token: Authorization: Bearer <token> (Supabase access token).

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)

Request body

application/json, required.

Field	Type	Required	Description
`description`	`string \| null`	No	Up to 1000 characters.
`name`	`string`	No	1–120 characters.

Response 200

Field	Type	Required	Description
`archived`	`boolean`	Yes	—
`createdAt`	`string (date-time)`	Yes	—
`description`	`string \| null`	Yes	—
`draft`	`object \| null`	Yes	—
`draft.updatedAt`	`string (date-time)`	Yes	—
`draft.version`	`integer`	Yes	—
`draft.versionId`	`string (pbv_… ID)`	Yes	ID (pbv_…)
`id`	`string (pb_… ID)`	Yes	ID (pb_…)
`isSample`	`boolean`	Yes	—
`killSwitch`	`boolean`	Yes	—
`killSwitchMode`	`enum`	Yes	One of: `"human"`, `"voicemail"`.
`latestPublishedVersion`	`integer \| null`	Yes	—
`name`	`string`	Yes	—
`updatedAt`	`string (date-time)`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X PATCH "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}" \
  -H "Authorization: Bearer $ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "description": "string",
  "name": "string"
}'

Archive or restore a playbook (refused while numbers or groups use it)#

POST /v1/account/playbooks/{playbookId}/archive

Authentication: Bearer token: Authorization: Bearer <token> (Supabase access token).

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)

Request body

application/json, required.

Field	Type	Required	Description
`archived`	`boolean`	Yes	—

Response 200

Field	Type	Required	Description
`archived`	`boolean`	Yes	—
`createdAt`	`string (date-time)`	Yes	—
`description`	`string \| null`	Yes	—
`draft`	`object \| null`	Yes	—
`draft.updatedAt`	`string (date-time)`	Yes	—
`draft.version`	`integer`	Yes	—
`draft.versionId`	`string (pbv_… ID)`	Yes	ID (pbv_…)
`id`	`string (pb_… ID)`	Yes	ID (pb_…)
`isSample`	`boolean`	Yes	—
`killSwitch`	`boolean`	Yes	—
`killSwitchMode`	`enum`	Yes	One of: `"human"`, `"voicemail"`.
`latestPublishedVersion`	`integer \| null`	Yes	—
`name`	`string`	Yes	—
`updatedAt`	`string (date-time)`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X POST "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}/archive" \
  -H "Authorization: Bearer $ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "archived": true
}'

Change history: who changed what and when, newest first#

GET /v1/account/playbooks/{playbookId}/changes

Authentication: Bearer token: Authorization: Bearer <token> (Supabase access token).

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)

Query parameters

Name	Type	Required	Description
`limit`	`integer`	No	Between 1 and 100. Default: `50`.
`cursor`	`string`	No	Up to 500 characters.

Response 200

Field	Type	Required	Description
`changes`	`array<object>`	Yes	—
`changes[].changes`	`array<PlaybookChange>`	Yes	—
`changes[].changes[].after`	`any`	No	—
`changes[].changes[].before`	`any`	No	—
`changes[].changes[].kind`	`enum`	Yes	One of: `"added"`, `"removed"`, `"changed"`.
`changes[].changes[].path`	`string`	Yes	—
`changes[].changes[].summary`	`string`	Yes	—
`changes[].createdAt`	`string (date-time)`	Yes	—
`changes[].id`	`string (pbc_… ID)`	Yes	ID (pbc_…)
`changes[].note`	`string \| null`	Yes	—
`changes[].publishedVersion`	`integer \| null`	Yes	—
`changes[].userId`	`string (usr_… ID) \| string (svc_… ID) \| null`	Yes	—
`changes[].versionId`	`string (pbv_… ID) \| null`	Yes	—
`nextCursor`	`string \| null`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X GET "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}/changes" \
  -H "Authorization: Bearer $ACCESS_TOKEN"

What changed between two versions, in words (defaults: latest published to draft)#

GET /v1/account/playbooks/{playbookId}/diff

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)

Query parameters

Name	Type	Required	Description
`from`	`integer \| enum`	No	Default: `"latest"`.
`to`	`integer \| enum`	No	Default: `"draft"`.

Response 200

Field	Type	Required	Description
`changes`	`array<PlaybookChange>`	Yes	—
`changes[].after`	`any`	No	—
`changes[].before`	`any`	No	—
`changes[].kind`	`enum`	Yes	One of: `"added"`, `"removed"`, `"changed"`.
`changes[].path`	`string`	Yes	—
`changes[].summary`	`string`	Yes	—
`from`	`integer`	Yes	—
`to`	`integer`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X GET "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}/diff" \
  -H "Authorization: Bearer $ACCESS_TOKEN"

The draft, or the latest published content to start one from#

GET /v1/account/playbooks/{playbookId}/draft

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)

Response 200

Field	Type	Required	Description
`baseVersion`	`integer \| null`	Yes	—
`content`	`PlaybookContent`	Yes	—
`content.booking`	`object`	Yes	—
`content.booking.allowUnqualified`	`boolean`	No	Default: `false`.
`content.booking.maxBookingsPerCall`	`integer`	No	Between 1 and 2. Default: `2`.
`content.booking.minNoticeMinutes`	`integer`	No	Between 0 and 10080. Default: `60`.
`content.booking.offerSlots`	`integer`	No	Between 1 and 4. Default: `2`.
`content.booking.rules`	`array<object>`	Yes	—
`content.booking.rules[].enabled`	`boolean`	No	Default: `true`.
`content.booking.rules[].name`	`string`	No	Up to 120 characters.
`content.booking.rules[].then`	`object \| object \| object \| object \| object \| object \| object`	Yes	—
`content.booking.rules[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	—
`content.brief`	`string`	Yes	1–12000 characters.
`content.defaultFlowId`	`string`	Yes	1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.escalation`	`object`	Yes	—
`content.escalation.afterFailedAnswers`	`integer`	No	Between 1 and 5. Default: `2`.
`content.escalation.onFrustration`	`boolean`	No	Default: `true`.
`content.escalation.onGuardrailHit`	`boolean`	No	Default: `true`.
`content.escalation.transferLine`	`string`	Yes	1–300 characters.
`content.escalation.transferMode`	`enum`	No	One of: `"cold"`, `"warm"`. Default: `"cold"`.
`content.escalation.unavailableLine`	`string`	Yes	1–300 characters.
`content.flows`	`array<object>`	Yes	—
`content.flows[].branch`	`array<object>`	No	Default: `[]`.
`content.flows[].branch[].goto`	`string`	Yes	1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.flows[].branch[].if`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	—
`content.flows[].disqualify`	`array<object>`	No	Default: `[]`.
`content.flows[].disqualify[].action`	`enum`	Yes	One of: `"offer_nurture"`, `"offer_referral"`, `"end_politely"`.
`content.flows[].disqualify[].if`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	—
`content.flows[].disqualify[].line`	`string`	No	Up to 500 characters.
`content.flows[].enterWhen`	`string`	Yes	1–500 characters.
`content.flows[].fields`	`array<object>`	Yes	—
`content.flows[].fields[].alwaysConfirm`	`boolean`	No	—
`content.flows[].fields[].ask`	`string`	Yes	1–500 characters.
`content.flows[].fields[].askWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`content.flows[].fields[].hearAs`	`array<string>`	No	Up to 20 items.
`content.flows[].fields[].hint`	`string`	No	Up to 500 characters.
`content.flows[].fields[].key`	`string`	Yes	1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.flows[].fields[].label`	`string`	No	1–120 characters.
`content.flows[].fields[].options`	`array<object>`	No	—
`content.flows[].fields[].optionsFrom`	`enum \| string (oset_… ID)`	No	—
`content.flows[].fields[].required`	`boolean`	No	Default: `false`.
`content.flows[].fields[].sensitivity`	`enum`	No	One of: `"standard"`, `"sensitive"`. Default: `"standard"`.
`content.flows[].fields[].type`	`enum`	Yes	One of: `"text"`, `"number"`, `"enum"`, `"boolean"`, `"date"`, `"phone"`, `"email"`.
`content.flows[].goal`	`string`	Yes	1–500 characters.
`content.flows[].maxQuestionsBeforeValue`	`integer`	No	Between 1 and 10. Default: `2`.
`content.flows[].name`	`string`	Yes	1–120 characters.
`content.flows[].talkingPoints`	`array<object \| object>`	No	Default: `[]`.
`content.flows[].talkingPoints[].say`	`string`	Yes	(variant 1) 1–500 characters.
`content.flows[].talkingPoints[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 1)
`content.flows[].talkingPoints[].talkAbout`	`string`	Yes	(variant 2) 1–500 characters.
`content.flows[].talkingPoints[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 2)
`content.followUp`	`object`	No	—
`content.followUp.blocks`	`array<object>`	No	Up to 20 items. Default: `[]`.
`content.followUp.blocks[].body`	`string`	No	Up to 2000 characters.
`content.followUp.blocks[].button`	`object`	No	—
`content.followUp.blocks[].heading`	`string`	No	Up to 120 characters.
`content.followUp.blocks[].image`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.followUp.blocks[].video`	`object`	No	—
`content.followUp.cards`	`array<object>`	No	Up to 30 items. Default: `[]`.
`content.followUp.cards[].body`	`string`	Yes	1–2000 characters.
`content.followUp.cards[].button`	`object`	No	—
`content.followUp.cards[].enabled`	`boolean`	No	Default: `true`.
`content.followUp.cards[].image`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.followUp.cards[].showWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`content.followUp.cards[].title`	`string`	Yes	1–120 characters.
`content.followUp.chat`	`object`	No	Default: `\{"callContext":true,"enabled":false\}`.
`content.followUp.chat.callContext`	`boolean`	No	Default: `true`.
`content.followUp.chat.enabled`	`boolean`	No	Default: `false`.
`content.followUp.consentQuestion`	`string`	No	1–480 characters. Default: `"Can I text you a link with your \{\{vocab.meeting\}\} details and a recap of our call? Message and data rates may apply, and you can reply STOP anytime."`.
`content.followUp.emails`	`object`	No	—
`content.followUp.emails.after_visit`	`object \| null`	No	—
`content.followUp.emails.cancel_confirmation`	`object \| null`	No	—
`content.followUp.emails.initial_link`	`object \| null`	No	—
`content.followUp.emails.reminder`	`object \| null`	No	—
`content.followUp.emails.reschedule_confirmation`	`object \| null`	No	—
`content.followUp.enabled`	`boolean`	No	Default: `false`.
`content.followUp.form`	`object`	No	Default: `\{"fields":[]\}`.
`content.followUp.form.fields`	`array<object>`	No	Up to 8 items. Default: `[]`.
`content.followUp.form.intro`	`string`	No	Up to 480 characters.
`content.followUp.leads`	`object`	No	Default: `\{\}`.
`content.followUp.leads.afterVisit`	`string`	No	Up to 480 characters.
`content.followUp.leads.cancelled`	`string`	No	Up to 480 characters.
`content.followUp.leads.noBooking`	`string`	No	Up to 480 characters.
`content.followUp.linkExpiryDays`	`integer`	No	Between 7 and 365. Default: `60`.
`content.followUp.messages`	`object`	No	Default: `\{"afterVisit":\{"enabled":false\},"initialSms":"Hi \{\{caller.firstName\}\}, it's \{\{group.name\}\}. Here are your \{\{vocab.meeting\}\} details and a recap of our call: \{\{link\}\} Reply STOP to opt out.","reminders":[\{"before":"24h"\},\{"before":"2h"\}]\}`.
`content.followUp.messages.afterVisit`	`object`	No	Default: `\{"enabled":false\}`.
`content.followUp.messages.initialSms`	`string`	Yes	1–480 characters.
`content.followUp.messages.reminders`	`array<object>`	No	Up to 4 items. Default: `[\{"before":"24h"\},\{"before":"2h"\}]`.
`content.followUp.modules`	`array<object>`	No	Default: `[\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\}]`.
`content.followUp.modules[].blockId`	`string`	No	1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.followUp.modules[].heading`	`string`	No	Up to 120 characters.
`content.followUp.modules[].showWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`content.followUp.modules[].states`	`array<enum>`	No	Items: `"upcoming"`, `"day_of"`, `"after_visit"`, `"no_booking"`, `"cancelled"`, `"expired"`, `"revoked"`.
`content.followUp.prep`	`object`	No	Default: `\{"checklist":[]\}`.
`content.followUp.prep.body`	`string`	No	Up to 2000 characters.
`content.followUp.prep.checklist`	`array<object>`	No	Up to 12 items. Default: `[]`.
`content.followUp.resources`	`array<object>`	No	Up to 20 items. Default: `[]`.
`content.followUp.resources[].description`	`string`	No	Up to 300 characters.
`content.followUp.resources[].label`	`string`	Yes	1–120 characters.
`content.followUp.resources[].url`	`string (uri)`	Yes	A https:// link Up to 2000 characters.
`content.followUp.reviews`	`array<object>`	No	Up to 12 items. Default: `[]`.
`content.followUp.reviews[].attribution`	`string`	No	Up to 120 characters.
`content.followUp.reviews[].quote`	`string`	Yes	1–600 characters.
`content.followUp.sendWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`content.followUp.sendWhen.all`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	Yes	(variant 1)
`content.followUp.sendWhen.any`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	Yes	(variant 2)
`content.followUp.sendWhen.not`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	(variant 3)
`content.followUp.sendWhen.always`	`enum`	Yes	(variant 4) One of: `true`.
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 1) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.is`	`string \| number \| boolean`	Yes	(variant 5) (variant 1)
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 2) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.in`	`array<string \| number \| boolean>`	Yes	(variant 5) (variant 2)
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 3) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.gt`	`number`	Yes	(variant 5) (variant 3)
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 4) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.lt`	`number`	Yes	(variant 5) (variant 4)
`content.followUp.sendWhen.between`	`array`	Yes	(variant 5) (variant 5) Up to 2 items.
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 5) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 6) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.missing`	`boolean`	Yes	(variant 5) (variant 6)
`content.followUp.theme`	`object`	No	Default: `\{"accent":"#B4512E","background":"#F7F3EC","font":"system","primary":"#24473D"\}`.
`content.followUp.theme.accent`	`string`	Yes	Pattern: `^#[0-9a-f]\{6\}$`.
`content.followUp.theme.background`	`string`	No	Pattern: `^#[0-9a-f]\{6\}$`. Default: `"#F7F3EC"`.
`content.followUp.theme.font`	`enum`	No	One of: `"system"`, `"serif_warm"`, `"sans_modern"`. Default: `"system"`.
`content.followUp.theme.logo`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.followUp.theme.primary`	`string`	Yes	Pattern: `^#[0-9a-f]\{6\}$`.
`content.guardrails`	`object`	Yes	—
`content.guardrails.allowPriceDiscussion`	`boolean`	No	Default: `true`.
`content.guardrails.declineTopics`	`array<object>`	No	Default: `[]`.
`content.guardrails.declineTopics[].text`	`string`	Yes	1–1000 characters.
`content.guardrails.emergencyLine`	`string`	Yes	1–300 characters.
`content.guardrails.fallbackLine`	`string`	Yes	1–300 characters.
`content.guardrails.neverSay`	`array<object>`	No	Default: `[]`.
`content.guardrails.neverSay[].text`	`string`	Yes	1–1000 characters.
`content.guardrails.prohibitedClaims`	`array<object>`	No	Default: `[]`.
`content.guardrails.prohibitedClaims[].text`	`string`	Yes	1–1000 characters.
`content.guardrails.redirectLines`	`object`	Yes	—
`content.guardrails.redirectLines.existing_customer`	`string`	Yes	1–500 characters.
`content.guardrails.redirectLines.job_seeker`	`string`	Yes	1–500 characters.
`content.guardrails.redirectLines.resident_family`	`string`	Yes	1–500 characters.
`content.guardrails.redirectLines.vendor`	`string`	Yes	1–500 characters.
`content.guardrails.redirectLines.wrong_number`	`string`	Yes	1–500 characters.
`content.guardrails.requiredDisclosures`	`array<object>`	No	Default: `[]`.
`content.guardrails.requiredDisclosures[].text`	`string`	Yes	1–1000 characters.
`content.integrations`	`object`	No	Default: `\{\}`.
`content.integrations.crm`	`object`	No	—
`content.integrations.crm.connectionId`	`string (conn_… ID)`	Yes	ID (conn_…)
`content.integrations.crm.connector`	`string`	Yes	1–64 characters.
`content.integrations.crm.createContacts`	`boolean`	No	Default: `true`.
`content.integrations.crm.fieldMap`	`map`	No	Default: `\{\}`.
`content.integrations.crm.historyLookbackDays`	`integer`	No	Between 0 and 3650. Default: `180`.
`content.integrations.crm.logCalls`	`boolean`	No	Default: `true`.
`content.integrations.crm.options`	`map`	No	Default: `\{\}`.
`content.integrations.scheduler`	`object`	No	—
`content.integrations.scheduler.activityType`	`string`	Yes	1–64 characters.
`content.integrations.scheduler.connectionId`	`string (conn_… ID)`	Yes	ID (conn_…)
`content.integrations.scheduler.connector`	`string`	Yes	1–64 characters.
`content.integrations.scheduler.options`	`map`	No	Default: `\{\}`.
`content.knowledge`	`object`	No	Default: `\{"documents":[],"faq":[]\}`.
`content.knowledge.documents`	`array<object>`	No	Default: `[]`.
`content.knowledge.documents[].title`	`string`	Yes	1–200 characters.
`content.knowledge.faq`	`array<object>`	No	Default: `[]`.
`content.knowledge.faq[].answer`	`string`	Yes	1–2000 characters.
`content.knowledge.faq[].question`	`string`	Yes	1–300 characters.
`content.lexicon`	`object`	No	Default: `\{"account":[],"packs":[],"platform":1\}`.
`content.lexicon.account`	`array<object>`	No	Up to 200 items. Default: `[]`.
`content.lexicon.account[].concept`	`string`	Yes	Up to 80 characters. Pattern: `^[a-z][a-z0-9_]*(\.[a-z0-9_]+)+$`.
`content.lexicon.account[].never`	`array<string>`	No	Up to 50 items. Default: `[]`.
`content.lexicon.account[].phrases`	`array<string>`	No	Up to 50 items. Default: `[]`.
`content.lexicon.packs`	`array<object>`	No	Up to 10 items. Default: `[]`.
`content.lexicon.packs[].version`	`integer`	Yes	Minimum 1.
`content.lexicon.platform`	`integer`	No	Minimum 1. Default: `1`.
`content.locks`	`array<string>`	No	—
`content.models`	`object`	No	Default: `\{"keyterms":[]\}`.
`content.models.keyterms`	`array<string>`	No	Default: `[]`.
`content.models.llm`	`string`	No	Up to 200 characters.
`content.models.stt`	`string`	No	Up to 200 characters.
`content.objections`	`array<object>`	No	Default: `[]`.
`content.objections[].guidance`	`string`	Yes	1–1000 characters.
`content.objections[].trigger`	`string`	Yes	1–200 characters.
`content.objectives`	`object`	No	Default: `\{"channels":\{\},"fallbacks":[],"primary":\{"label":"Book a meeting","meetingTypes":[],"qualifiedOnly":false,"type":"book_meeting"\},"secondary":[]\}`.
`content.objectives.channels`	`object`	No	Default: `\{\}`.
`content.objectives.channels.page_chat`	`object`	No	—
`content.objectives.channels.site_chat`	`object`	No	—
`content.objectives.fallbacks`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	No	Up to 3 items. Default: `[]`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 1)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 1) 1–80 characters.
`content.objectives.fallbacks[].meetingTypes`	`array<string>`	No	(variant 1) Up to 10 items. Default: `[]`.
`content.objectives.fallbacks[].qualifiedOnly`	`boolean`	No	(variant 1) Default: `false`.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 1) One of: `"book_meeting"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 2)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 2) 1–80 characters.
`content.objectives.fallbacks[].reasons`	`array<enum>`	No	(variant 2) Items: `"caller_request"`, `"rule_transfer"`, `"unanswered"`, `"frustration"`, `"guardrail"`, `"system_failure"`, `"emergency"`. Up to 10 items. Default: `[]`.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 2) One of: `"live_transfer"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 3)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 3) 1–80 characters.
`content.objectives.fallbacks[].requireReason`	`boolean`	No	(variant 3) Default: `false`.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 3) One of: `"capture_callback"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 4)
`content.objectives.fallbacks[].fields`	`array<string>`	Yes	(variant 4) Up to 10 items.
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 4) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 4) One of: `"capture_contact"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 5)
`content.objectives.fallbacks[].fields`	`array<string>`	No	(variant 5) Up to 30 items. Default: `[]`.
`content.objectives.fallbacks[].flowId`	`string`	No	(variant 5) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 5) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 5) One of: `"qualify"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 6)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 6) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 6) One of: `"text_follow_up"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 7)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 7) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 7) One of: `"manage_booking"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 8)
`content.objectives.fallbacks[].kinds`	`array<enum>`	No	(variant 8) Items: `"wrong_number"`, `"existing_customer"`, `"vendor"`, `"job_seeker"`, `"resident_family"`. Up to 10 items. Default: `[]`.
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 8) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 8) One of: `"route_correctly"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 9)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 9) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 9) One of: `"nurture"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 10)
`content.objectives.fallbacks[].bindingId`	`string`	Yes	(variant 10) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 10) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 10) One of: `"run_tool"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 11)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 11) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 11) One of: `"answer_questions"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 12)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 12) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 12) One of: `"custom_condition"`.
`content.objectives.fallbacks[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	(variant 12)
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 13)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 13) 1–80 characters.
`content.objectives.fallbacks[].rubric`	`string`	Yes	(variant 13) 1–500 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 13) One of: `"custom_judged"`.
`content.objectives.primary`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	—
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 1)
`content.objectives.primary.label`	`string`	Yes	(variant 1) 1–80 characters.
`content.objectives.primary.meetingTypes`	`array<string>`	No	(variant 1) Up to 10 items. Default: `[]`.
`content.objectives.primary.qualifiedOnly`	`boolean`	No	(variant 1) Default: `false`.
`content.objectives.primary.type`	`enum`	Yes	(variant 1) One of: `"book_meeting"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 2)
`content.objectives.primary.label`	`string`	Yes	(variant 2) 1–80 characters.
`content.objectives.primary.reasons`	`array<enum>`	No	(variant 2) Items: `"caller_request"`, `"rule_transfer"`, `"unanswered"`, `"frustration"`, `"guardrail"`, `"system_failure"`, `"emergency"`. Up to 10 items. Default: `[]`.
`content.objectives.primary.type`	`enum`	Yes	(variant 2) One of: `"live_transfer"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 3)
`content.objectives.primary.label`	`string`	Yes	(variant 3) 1–80 characters.
`content.objectives.primary.requireReason`	`boolean`	No	(variant 3) Default: `false`.
`content.objectives.primary.type`	`enum`	Yes	(variant 3) One of: `"capture_callback"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 4)
`content.objectives.primary.fields`	`array<string>`	Yes	(variant 4) Up to 10 items.
`content.objectives.primary.label`	`string`	Yes	(variant 4) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 4) One of: `"capture_contact"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 5)
`content.objectives.primary.fields`	`array<string>`	No	(variant 5) Up to 30 items. Default: `[]`.
`content.objectives.primary.flowId`	`string`	No	(variant 5) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.primary.label`	`string`	Yes	(variant 5) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 5) One of: `"qualify"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 6)
`content.objectives.primary.label`	`string`	Yes	(variant 6) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 6) One of: `"text_follow_up"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 7)
`content.objectives.primary.label`	`string`	Yes	(variant 7) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 7) One of: `"manage_booking"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 8)
`content.objectives.primary.kinds`	`array<enum>`	No	(variant 8) Items: `"wrong_number"`, `"existing_customer"`, `"vendor"`, `"job_seeker"`, `"resident_family"`. Up to 10 items. Default: `[]`.
`content.objectives.primary.label`	`string`	Yes	(variant 8) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 8) One of: `"route_correctly"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 9)
`content.objectives.primary.label`	`string`	Yes	(variant 9) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 9) One of: `"nurture"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 10)
`content.objectives.primary.bindingId`	`string`	Yes	(variant 10) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.primary.label`	`string`	Yes	(variant 10) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 10) One of: `"run_tool"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 11)
`content.objectives.primary.label`	`string`	Yes	(variant 11) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 11) One of: `"answer_questions"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 12)
`content.objectives.primary.label`	`string`	Yes	(variant 12) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 12) One of: `"custom_condition"`.
`content.objectives.primary.when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	(variant 12)
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 13)
`content.objectives.primary.label`	`string`	Yes	(variant 13) 1–80 characters.
`content.objectives.primary.rubric`	`string`	Yes	(variant 13) 1–500 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 13) One of: `"custom_judged"`.
`content.objectives.secondary`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	No	Up to 5 items. Default: `[]`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 1)
`content.objectives.secondary[].label`	`string`	Yes	(variant 1) 1–80 characters.
`content.objectives.secondary[].meetingTypes`	`array<string>`	No	(variant 1) Up to 10 items. Default: `[]`.
`content.objectives.secondary[].qualifiedOnly`	`boolean`	No	(variant 1) Default: `false`.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 1) One of: `"book_meeting"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 2)
`content.objectives.secondary[].label`	`string`	Yes	(variant 2) 1–80 characters.
`content.objectives.secondary[].reasons`	`array<enum>`	No	(variant 2) Items: `"caller_request"`, `"rule_transfer"`, `"unanswered"`, `"frustration"`, `"guardrail"`, `"system_failure"`, `"emergency"`. Up to 10 items. Default: `[]`.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 2) One of: `"live_transfer"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 3)
`content.objectives.secondary[].label`	`string`	Yes	(variant 3) 1–80 characters.
`content.objectives.secondary[].requireReason`	`boolean`	No	(variant 3) Default: `false`.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 3) One of: `"capture_callback"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 4)
`content.objectives.secondary[].fields`	`array<string>`	Yes	(variant 4) Up to 10 items.
`content.objectives.secondary[].label`	`string`	Yes	(variant 4) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 4) One of: `"capture_contact"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 5)
`content.objectives.secondary[].fields`	`array<string>`	No	(variant 5) Up to 30 items. Default: `[]`.
`content.objectives.secondary[].flowId`	`string`	No	(variant 5) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.secondary[].label`	`string`	Yes	(variant 5) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 5) One of: `"qualify"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 6)
`content.objectives.secondary[].label`	`string`	Yes	(variant 6) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 6) One of: `"text_follow_up"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 7)
`content.objectives.secondary[].label`	`string`	Yes	(variant 7) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 7) One of: `"manage_booking"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 8)
`content.objectives.secondary[].kinds`	`array<enum>`	No	(variant 8) Items: `"wrong_number"`, `"existing_customer"`, `"vendor"`, `"job_seeker"`, `"resident_family"`. Up to 10 items. Default: `[]`.
`content.objectives.secondary[].label`	`string`	Yes	(variant 8) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 8) One of: `"route_correctly"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 9)
`content.objectives.secondary[].label`	`string`	Yes	(variant 9) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 9) One of: `"nurture"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 10)
`content.objectives.secondary[].bindingId`	`string`	Yes	(variant 10) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.secondary[].label`	`string`	Yes	(variant 10) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 10) One of: `"run_tool"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 11)
`content.objectives.secondary[].label`	`string`	Yes	(variant 11) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 11) One of: `"answer_questions"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 12)
`content.objectives.secondary[].label`	`string`	Yes	(variant 12) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 12) One of: `"custom_condition"`.
`content.objectives.secondary[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	(variant 12)
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 13)
`content.objectives.secondary[].label`	`string`	Yes	(variant 13) 1–80 characters.
`content.objectives.secondary[].rubric`	`string`	Yes	(variant 13) 1–500 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 13) One of: `"custom_judged"`.
`content.persona`	`object`	Yes	—
`content.persona.agentName`	`string`	Yes	1–60 characters.
`content.persona.companyName`	`string`	Yes	1–120 characters.
`content.persona.exampleExchanges`	`array<object>`	No	Default: `[]`.
`content.persona.exampleExchanges[].agent`	`string`	Yes	1–500 characters.
`content.persona.exampleExchanges[].caller`	`string`	Yes	1–500 characters.
`content.persona.opening`	`string`	Yes	1–600 characters.
`content.persona.openingAfterRing`	`string`	No	1–600 characters.
`content.persona.openingNotRecorded`	`string`	No	1–600 characters.
`content.persona.openingQuestion`	`string`	Yes	1–300 characters.
`content.persona.preRingNotice`	`string`	No	1–300 characters.
`content.persona.returningCallerLine`	`string`	No	Up to 300 characters.
`content.persona.tone`	`string`	Yes	1–300 characters.
`content.persona.voice`	`object`	Yes	—
`content.persona.voice.ambience`	`boolean`	No	Default: `false`.
`content.persona.voice.expressive`	`boolean`	No	Default: `false`.
`content.persona.voice.mode`	`enum`	No	One of: `"cascaded"`. Default: `"cascaded"`.
`content.persona.voice.model`	`string`	No	Up to 200 characters.
`content.persona.voice.pronunciations`	`array<object>`	No	Default: `[]`.
`content.persona.voice.provider`	`enum`	Yes	One of: `"cartesia"`, `"elevenlabs"`, `"deepgram"`, `"fishaudio"`, `"gradium"`, `"inworld"`, `"rime"`, `"xai"`, `"openai"`, `"google"`.
`content.persona.voice.thinkingSounds`	`boolean`	No	Default: `true`.
`content.persona.voice.tuning`	`map`	No	Default: `\{\}`.
`content.persona.voice.voiceId`	`string`	Yes	1–200 characters.
`content.pricing`	`object`	No	Default: \{"feeLine":"The \{\{price.service\}\} is \{\{price.amount\}\} \{\{price.per\}\}.","floorPlanLine":"\{\{floorPlan.name\}\} is \{\{floorPlan.details\}\}.","mentionSpecials":"when_price_comes_up","notOfferedLine":"\{\{group.displayName\}\} doesn't offer \{\{price.service\}\}.","onRequestLine":"Our team will go over pricing for \{\{price.service\}\} with you.","otherLocations":"off","otherLocationsLine":"\{\{price.service\}\} is offered at \{\{price.locations\}\}.","specialLine":"\{\{price.specialWording\}\}. It ends \{\{price.specialEnds\}\}.","specialLineOpenEnded":"\{\{price.specialWording\}\}.","startingAtLine":"\{\{price.service\}\} starts at \{\{price.amount\}\} \{\{price.per\}\}.","startingAtWithOptions":"\{\{price.service\}\}, \{\{price.options\}\}, starts at \{\{price.amount\}\} \{\{price.per\}\}."\}.
`content.pricing.feeLine`	`string`	No	1–300 characters. Default: `"The \{\{price.service\}\} is \{\{price.amount\}\} \{\{price.per\}\}."`.
`content.pricing.floorPlanLine`	`string`	No	1–300 characters. Default: `"\{\{floorPlan.name\}\} is \{\{floorPlan.details\}\}."`.
`content.pricing.mentionSpecials`	`enum`	No	One of: `"when_price_comes_up"`, `"once_after_discovery"`, `"only_when_asked"`. Default: `"when_price_comes_up"`.
`content.pricing.notOfferedLine`	`string`	No	1–300 characters. Default: `"\{\{group.displayName\}\} doesn't offer \{\{price.service\}\}."`.
`content.pricing.onRequestLine`	`string`	No	1–300 characters. Default: `"Our team will go over pricing for \{\{price.service\}\} with you."`.
`content.pricing.otherLocations`	`enum`	No	One of: `"off"`, `"mention"`, `"mention_and_connect"`. Default: `"off"`.
`content.pricing.otherLocationsLine`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\} is offered at \{\{price.locations\}\}."`.
`content.pricing.specialLine`	`string`	No	1–300 characters. Default: `"\{\{price.specialWording\}\}. It ends \{\{price.specialEnds\}\}."`.
`content.pricing.specialLineOpenEnded`	`string`	No	1–300 characters. Default: `"\{\{price.specialWording\}\}."`.
`content.pricing.startingAtLine`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\} starts at \{\{price.amount\}\} \{\{price.per\}\}."`.
`content.pricing.startingAtWithOptions`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\}, \{\{price.options\}\}, starts at \{\{price.amount\}\} \{\{price.per\}\}."`.
`content.recording`	`object`	No	Default: `\{"enabled":true\}`.
`content.recording.enabled`	`boolean`	No	Default: `true`.
`content.retention`	`object`	No	Default: `\{"recordingDays":90,"transcriptDays":90\}`.
`content.retention.recordingDays`	`integer`	No	Between 1 and 3650. Default: `90`.
`content.retention.transcriptDays`	`integer`	No	Between 1 and 3650. Default: `90`.
`content.schemaVersion`	`enum`	No	One of: `1`. Default: `1`.
`content.tools`	`object`	No	Default: `\{"bindings":[]\}`.
`content.tools.bindings`	`array<object>`	No	Up to 20 items. Default: `[]`.
`content.tools.bindings[].allowCallerInput`	`boolean`	No	Default: `true`.
`content.tools.bindings[].args`	`map`	No	Default: `\{\}`.
`content.tools.bindings[].as`	`string`	Yes	1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.tools.bindings[].channels`	`array<enum>`	No	Items: `"phone"`, `"web_voice"`, `"web_chat"`. Default: `["phone","web_voice","web_chat"]`.
`content.tools.bindings[].confirmWithCaller`	`boolean`	No	Default: `false`.
`content.tools.bindings[].enabled`	`boolean`	No	Default: `true`.
`content.tools.bindings[].holdingLine`	`string`	No	1–200 characters.
`content.tools.bindings[].inputs`	`map`	No	Default: `\{\}`.
`content.tools.bindings[].label`	`string`	Yes	1–80 characters.
`content.tools.bindings[].maxCalls`	`integer`	No	Between 1 and 3. Default: `3`.
`content.tools.bindings[].onFailure`	`enum`	No	One of: `"say_will_follow_up"`, `"continue_silently"`, `"offer_callback"`, `"transfer"`. Default: `"say_will_follow_up"`.
`content.tools.bindings[].result`	`object`	Yes	—
`content.tools.bindings[].tool`	`object`	Yes	—
`content.tools.bindings[].trigger`	`object \| object`	Yes	—
`content.tools.bindings[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`content.visitActions`	`object`	No	—
`content.visitActions.allowCustom`	`boolean`	No	Default: `true`.
`content.visitActions.items`	`array<object>`	No	Up to 30 items.
`content.visitActions.items[].crmTask`	`boolean`	No	Default: `false`.
`content.visitActions.items[].dueDays`	`integer`	No	Between 0 and 30. Default: `1`.
`content.visitActions.items[].key`	`string`	Yes	1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.visitActions.items[].label`	`string`	Yes	1–240 characters.
`content.visitActions.items[].owner`	`enum`	No	One of: `"rep"`, `"backup"`. Default: `"rep"`.
`content.visitActions.typedCrmTask`	`boolean`	No	Default: `false`.
`content.webWidget`	`object`	No	Default: \{"continuationDisclosure":"Hi again — this is the AI assistant you spoke with on the phone.","continuationGreeting":"I have the notes from your call, so we can pick up right where we left off. What else can I help with?","copy":\{"agentLabel":"AI assistant","choicesLabel":"Tap an answer, or type your own","closeLabel":"Close the chat","composerDisabledNote":"Messaging is not switched on here yet.","continuingNote":"Continuing from your call on \{date\}","endedNote":"This conversation has ended.","errorBody":"Please try again in a moment, or call us and we will help.","errorTitle":"We could not load the chat","inputPlaceholder":"Type your question","loadingLabel":"Loading the chat","newChatLabel":"Start a new chat","notAllowedBody":"If you run this website, add it to the allowed list in your admin settings.","notAllowedTitle":"This chat is not available on this site","openLabel":"Open the chat","retryLabel":"Try again","sendFailed":"That message did not send. Please try again.","sendLabel":"Send","subtitle":"Answers in a moment","typingLabel":"Writing a reply","visitorLabel":"You"\},"disclosure":"Hi — I am an AI assistant, and I can answer questions or book you a time to visit.","enabled":false,"greeting":"What would you like to know?","launcher":\{"icon":"chat","label":"Chat with us","offset":\{"x":20,"y":20\},"position":"bottom-right","shape":"circle","showLabel":false,"size":"medium"\},"limits":\{"charactersPerMessage":2000,"messagesPerConversation":200,"messagesPerHour":30\},"panel":\{"height":620,"presentation":"panel","width":400\},"showMedia":false,"surfaces":\{"chat":true,"voice":false\},"theme":\{"dark":\{"agentBubble":"#1E2724","agentBubbleText":"#ECF1EF","border":"#7E8C87","brand":"#8FC9B5","brandContrast":"#10201B","danger":"#F2A7A1","focusRing":"#8FBEF5","surface":"#141A18","surfaceMuted":"#1E2724","text":"#ECF1EF","textMuted":"#A7B3AF","visitorBubble":"#2C544A","visitorBubbleText":"#F4F9F7"\},"font":"system","light":\{"agentBubble":"#F1EFEA","agentBubbleText":"#1E2A26","border":"#77837E","brand":"#24473D","brandContrast":"#FFFFFF","danger":"#A3241C","focusRing":"#0B5FA5","surface":"#FFFFFF","surfaceMuted":"#F1EFEA","text":"#1E2A26","textMuted":"#5A6763","visitorBubble":"#24473D","visitorBubbleText":"#FFFFFF"\},"radius":\{"bubble":14,"launcher":28,"panel":16\},"scheme":"auto"\}\}.
`content.webWidget.continuationDisclosure`	`string`	No	1–320 characters. Default: `"Hi again — this is the AI assistant you spoke with on the phone."`.
`content.webWidget.continuationGreeting`	`string`	No	1–320 characters. Default: `"I have the notes from your call, so we can pick up right where we left off. What else can I help with?"`.
`content.webWidget.copy`	`object`	No	Default: \{"agentLabel":"AI assistant","choicesLabel":"Tap an answer, or type your own","closeLabel":"Close the chat","composerDisabledNote":"Messaging is not switched on here yet.","continuingNote":"Continuing from your call on \{date\}","endedNote":"This conversation has ended.","errorBody":"Please try again in a moment, or call us and we will help.","errorTitle":"We could not load the chat","inputPlaceholder":"Type your question","loadingLabel":"Loading the chat","newChatLabel":"Start a new chat","notAllowedBody":"If you run this website, add it to the allowed list in your admin settings.","notAllowedTitle":"This chat is not available on this site","openLabel":"Open the chat","retryLabel":"Try again","sendFailed":"That message did not send. Please try again.","sendLabel":"Send","subtitle":"Answers in a moment","typingLabel":"Writing a reply","visitorLabel":"You"\}.
`content.webWidget.copy.agentLabel`	`string`	No	1–80 characters. Default: `"AI assistant"`.
`content.webWidget.copy.choicesLabel`	`string`	No	1–80 characters. Default: `"Tap an answer, or type your own"`.
`content.webWidget.copy.closeLabel`	`string`	No	1–80 characters. Default: `"Close the chat"`.
`content.webWidget.copy.composerDisabledNote`	`string`	No	1–320 characters. Default: `"Messaging is not switched on here yet."`.
`content.webWidget.copy.continuingNote`	`string`	No	1–80 characters. Default: `"Continuing from your call on \{date\}"`.
`content.webWidget.copy.endedNote`	`string`	No	1–320 characters. Default: `"This conversation has ended."`.
`content.webWidget.copy.errorBody`	`string`	No	1–320 characters. Default: `"Please try again in a moment, or call us and we will help."`.
`content.webWidget.copy.errorTitle`	`string`	No	1–80 characters. Default: `"We could not load the chat"`.
`content.webWidget.copy.inputPlaceholder`	`string`	No	1–80 characters. Default: `"Type your question"`.
`content.webWidget.copy.loadingLabel`	`string`	No	1–80 characters. Default: `"Loading the chat"`.
`content.webWidget.copy.newChatLabel`	`string`	No	1–80 characters. Default: `"Start a new chat"`.
`content.webWidget.copy.notAllowedBody`	`string`	No	1–320 characters. Default: `"If you run this website, add it to the allowed list in your admin settings."`.
`content.webWidget.copy.notAllowedTitle`	`string`	No	1–80 characters. Default: `"This chat is not available on this site"`.
`content.webWidget.copy.openLabel`	`string`	No	1–80 characters. Default: `"Open the chat"`.
`content.webWidget.copy.retryLabel`	`string`	No	1–80 characters. Default: `"Try again"`.
`content.webWidget.copy.sendFailed`	`string`	No	1–320 characters. Default: `"That message did not send. Please try again."`.
`content.webWidget.copy.sendLabel`	`string`	No	1–80 characters. Default: `"Send"`.
`content.webWidget.copy.subtitle`	`string`	No	1–80 characters. Default: `"Answers in a moment"`.
`content.webWidget.copy.typingLabel`	`string`	No	1–80 characters. Default: `"Writing a reply"`.
`content.webWidget.copy.visitorLabel`	`string`	No	1–80 characters. Default: `"You"`.
`content.webWidget.disclosure`	`string`	No	1–320 characters. Default: `"Hi — I am an AI assistant, and I can answer questions or book you a time to visit."`.
`content.webWidget.enabled`	`boolean`	No	Default: `false`.
`content.webWidget.greeting`	`string`	No	1–320 characters. Default: `"What would you like to know?"`.
`content.webWidget.launcher`	`object`	No	Default: `\{"icon":"chat","label":"Chat with us","offset":\{"x":20,"y":20\},"position":"bottom-right","shape":"circle","showLabel":false,"size":"medium"\}`.
`content.webWidget.launcher.icon`	`enum`	No	One of: `"chat"`, `"message"`, `"question"`, `"sparkle"`, `"phone"`, `"headset"`. Default: `"chat"`.
`content.webWidget.launcher.iconUrl`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.webWidget.launcher.label`	`string`	No	1–80 characters. Default: `"Chat with us"`.
`content.webWidget.launcher.offset`	`object`	No	Default: `\{"x":20,"y":20\}`.
`content.webWidget.launcher.position`	`enum`	No	One of: `"bottom-right"`, `"bottom-left"`. Default: `"bottom-right"`.
`content.webWidget.launcher.shape`	`enum`	No	One of: `"circle"`, `"rounded"`. Default: `"circle"`.
`content.webWidget.launcher.showLabel`	`boolean`	No	Default: `false`.
`content.webWidget.launcher.size`	`enum`	No	One of: `"medium"`, `"large"`. Default: `"medium"`.
`content.webWidget.limits`	`object`	No	Default: `\{"charactersPerMessage":2000,"messagesPerConversation":200,"messagesPerHour":30\}`.
`content.webWidget.limits.charactersPerMessage`	`integer`	No	Between 200 and 8000. Default: `2000`.
`content.webWidget.limits.messagesPerConversation`	`integer`	No	Between 1 and 2000. Default: `200`.
`content.webWidget.limits.messagesPerHour`	`integer`	No	Between 1 and 500. Default: `30`.
`content.webWidget.panel`	`object`	No	Default: `\{"height":620,"presentation":"panel","width":400\}`.
`content.webWidget.panel.heading`	`string`	No	1–80 characters.
`content.webWidget.panel.height`	`integer`	No	Between 420 and 800. Default: `620`.
`content.webWidget.panel.presentation`	`enum`	No	One of: `"panel"`, `"sheet"`, `"fullscreen"`. Default: `"panel"`.
`content.webWidget.panel.width`	`integer`	No	Between 320 and 560. Default: `400`.
`content.webWidget.showMedia`	`boolean`	No	Default: `false`.
`content.webWidget.surfaces`	`object`	No	Default: `\{"chat":true,"voice":false\}`.
`content.webWidget.surfaces.chat`	`boolean`	No	Default: `true`.
`content.webWidget.surfaces.voice`	`boolean`	No	Default: `false`.
`content.webWidget.theme`	`object`	No	Default: \{"dark":\{"agentBubble":"#1E2724","agentBubbleText":"#ECF1EF","border":"#7E8C87","brand":"#8FC9B5","brandContrast":"#10201B","danger":"#F2A7A1","focusRing":"#8FBEF5","surface":"#141A18","surfaceMuted":"#1E2724","text":"#ECF1EF","textMuted":"#A7B3AF","visitorBubble":"#2C544A","visitorBubbleText":"#F4F9F7"\},"font":"system","light":\{"agentBubble":"#F1EFEA","agentBubbleText":"#1E2A26","border":"#77837E","brand":"#24473D","brandContrast":"#FFFFFF","danger":"#A3241C","focusRing":"#0B5FA5","surface":"#FFFFFF","surfaceMuted":"#F1EFEA","text":"#1E2A26","textMuted":"#5A6763","visitorBubble":"#24473D","visitorBubbleText":"#FFFFFF"\},"radius":\{"bubble":14,"launcher":28,"panel":16\},"scheme":"auto"\}.
`content.webWidget.theme.avatar`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.webWidget.theme.dark`	`object`	No	Default: `\{"agentBubble":"#1E2724","agentBubbleText":"#ECF1EF","border":"#7E8C87","brand":"#8FC9B5","brandContrast":"#10201B","danger":"#F2A7A1","focusRing":"#8FBEF5","surface":"#141A18","surfaceMuted":"#1E2724","text":"#ECF1EF","textMuted":"#A7B3AF","visitorBubble":"#2C544A","visitorBubbleText":"#F4F9F7"\}`.
`content.webWidget.theme.font`	`enum`	No	One of: `"system"`, `"serif_warm"`, `"sans_modern"`. Default: `"system"`.
`content.webWidget.theme.light`	`object`	No	Default: `\{"agentBubble":"#F1EFEA","agentBubbleText":"#1E2A26","border":"#77837E","brand":"#24473D","brandContrast":"#FFFFFF","danger":"#A3241C","focusRing":"#0B5FA5","surface":"#FFFFFF","surfaceMuted":"#F1EFEA","text":"#1E2A26","textMuted":"#5A6763","visitorBubble":"#24473D","visitorBubbleText":"#FFFFFF"\}`.
`content.webWidget.theme.logo`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.webWidget.theme.radius`	`object`	No	Default: `\{"bubble":14,"launcher":28,"panel":16\}`.
`content.webWidget.theme.scheme`	`enum`	No	One of: `"auto"`, `"light"`, `"dark"`. Default: `"auto"`.
`contentHash`	`string`	Yes	—
`draft`	`any \| null`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X GET "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}/draft" \
  -H "Authorization: Bearer $ACCESS_TOKEN"

Autosave the draft; records the change in words#

PUT /v1/account/playbooks/{playbookId}/draft

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)

Request body

application/json, required.

Field	Type	Required	Description
`baseHash`	`string`	No	Exactly 64 characters.
`content`	`PlaybookContent`	Yes	—
`content.booking`	`object`	Yes	—
`content.booking.allowUnqualified`	`boolean`	No	Default: `false`.
`content.booking.maxBookingsPerCall`	`integer`	No	Between 1 and 2. Default: `2`.
`content.booking.minNoticeMinutes`	`integer`	No	Between 0 and 10080. Default: `60`.
`content.booking.offerSlots`	`integer`	No	Between 1 and 4. Default: `2`.
`content.booking.rules`	`array<object>`	Yes	—
`content.booking.rules[].enabled`	`boolean`	No	Default: `true`.
`content.booking.rules[].name`	`string`	No	Up to 120 characters.
`content.booking.rules[].then`	`object \| object \| object \| object \| object \| object \| object`	Yes	—
`content.booking.rules[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	—
`content.brief`	`string`	Yes	1–12000 characters.
`content.defaultFlowId`	`string`	Yes	1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.escalation`	`object`	Yes	—
`content.escalation.afterFailedAnswers`	`integer`	No	Between 1 and 5. Default: `2`.
`content.escalation.onFrustration`	`boolean`	No	Default: `true`.
`content.escalation.onGuardrailHit`	`boolean`	No	Default: `true`.
`content.escalation.transferLine`	`string`	Yes	1–300 characters.
`content.escalation.transferMode`	`enum`	No	One of: `"cold"`, `"warm"`. Default: `"cold"`.
`content.escalation.unavailableLine`	`string`	Yes	1–300 characters.
`content.flows`	`array<object>`	Yes	—
`content.flows[].branch`	`array<object>`	No	Default: `[]`.
`content.flows[].branch[].goto`	`string`	Yes	1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.flows[].branch[].if`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	—
`content.flows[].disqualify`	`array<object>`	No	Default: `[]`.
`content.flows[].disqualify[].action`	`enum`	Yes	One of: `"offer_nurture"`, `"offer_referral"`, `"end_politely"`.
`content.flows[].disqualify[].if`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	—
`content.flows[].disqualify[].line`	`string`	No	Up to 500 characters.
`content.flows[].enterWhen`	`string`	Yes	1–500 characters.
`content.flows[].fields`	`array<object>`	Yes	—
`content.flows[].fields[].alwaysConfirm`	`boolean`	No	—
`content.flows[].fields[].ask`	`string`	Yes	1–500 characters.
`content.flows[].fields[].askWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`content.flows[].fields[].hearAs`	`array<string>`	No	Up to 20 items.
`content.flows[].fields[].hint`	`string`	No	Up to 500 characters.
`content.flows[].fields[].key`	`string`	Yes	1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.flows[].fields[].label`	`string`	No	1–120 characters.
`content.flows[].fields[].options`	`array<object>`	No	—
`content.flows[].fields[].optionsFrom`	`enum \| string (oset_… ID)`	No	—
`content.flows[].fields[].required`	`boolean`	No	Default: `false`.
`content.flows[].fields[].sensitivity`	`enum`	No	One of: `"standard"`, `"sensitive"`. Default: `"standard"`.
`content.flows[].fields[].type`	`enum`	Yes	One of: `"text"`, `"number"`, `"enum"`, `"boolean"`, `"date"`, `"phone"`, `"email"`.
`content.flows[].goal`	`string`	Yes	1–500 characters.
`content.flows[].maxQuestionsBeforeValue`	`integer`	No	Between 1 and 10. Default: `2`.
`content.flows[].name`	`string`	Yes	1–120 characters.
`content.flows[].talkingPoints`	`array<object \| object>`	No	Default: `[]`.
`content.flows[].talkingPoints[].say`	`string`	Yes	(variant 1) 1–500 characters.
`content.flows[].talkingPoints[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 1)
`content.flows[].talkingPoints[].talkAbout`	`string`	Yes	(variant 2) 1–500 characters.
`content.flows[].talkingPoints[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 2)
`content.followUp`	`object`	No	—
`content.followUp.blocks`	`array<object>`	No	Up to 20 items. Default: `[]`.
`content.followUp.blocks[].body`	`string`	No	Up to 2000 characters.
`content.followUp.blocks[].button`	`object`	No	—
`content.followUp.blocks[].heading`	`string`	No	Up to 120 characters.
`content.followUp.blocks[].image`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.followUp.blocks[].video`	`object`	No	—
`content.followUp.cards`	`array<object>`	No	Up to 30 items. Default: `[]`.
`content.followUp.cards[].body`	`string`	Yes	1–2000 characters.
`content.followUp.cards[].button`	`object`	No	—
`content.followUp.cards[].enabled`	`boolean`	No	Default: `true`.
`content.followUp.cards[].image`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.followUp.cards[].showWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`content.followUp.cards[].title`	`string`	Yes	1–120 characters.
`content.followUp.chat`	`object`	No	Default: `\{"callContext":true,"enabled":false\}`.
`content.followUp.chat.callContext`	`boolean`	No	Default: `true`.
`content.followUp.chat.enabled`	`boolean`	No	Default: `false`.
`content.followUp.consentQuestion`	`string`	No	1–480 characters. Default: `"Can I text you a link with your \{\{vocab.meeting\}\} details and a recap of our call? Message and data rates may apply, and you can reply STOP anytime."`.
`content.followUp.emails`	`object`	No	—
`content.followUp.emails.after_visit`	`object \| null`	No	—
`content.followUp.emails.cancel_confirmation`	`object \| null`	No	—
`content.followUp.emails.initial_link`	`object \| null`	No	—
`content.followUp.emails.reminder`	`object \| null`	No	—
`content.followUp.emails.reschedule_confirmation`	`object \| null`	No	—
`content.followUp.enabled`	`boolean`	No	Default: `false`.
`content.followUp.form`	`object`	No	Default: `\{"fields":[]\}`.
`content.followUp.form.fields`	`array<object>`	No	Up to 8 items. Default: `[]`.
`content.followUp.form.intro`	`string`	No	Up to 480 characters.
`content.followUp.leads`	`object`	No	Default: `\{\}`.
`content.followUp.leads.afterVisit`	`string`	No	Up to 480 characters.
`content.followUp.leads.cancelled`	`string`	No	Up to 480 characters.
`content.followUp.leads.noBooking`	`string`	No	Up to 480 characters.
`content.followUp.linkExpiryDays`	`integer`	No	Between 7 and 365. Default: `60`.
`content.followUp.messages`	`object`	No	Default: `\{"afterVisit":\{"enabled":false\},"initialSms":"Hi \{\{caller.firstName\}\}, it's \{\{group.name\}\}. Here are your \{\{vocab.meeting\}\} details and a recap of our call: \{\{link\}\} Reply STOP to opt out.","reminders":[\{"before":"24h"\},\{"before":"2h"\}]\}`.
`content.followUp.messages.afterVisit`	`object`	No	Default: `\{"enabled":false\}`.
`content.followUp.messages.initialSms`	`string`	Yes	1–480 characters.
`content.followUp.messages.reminders`	`array<object>`	No	Up to 4 items. Default: `[\{"before":"24h"\},\{"before":"2h"\}]`.
`content.followUp.modules`	`array<object>`	No	Default: `[\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\}]`.
`content.followUp.modules[].blockId`	`string`	No	1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.followUp.modules[].heading`	`string`	No	Up to 120 characters.
`content.followUp.modules[].showWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`content.followUp.modules[].states`	`array<enum>`	No	Items: `"upcoming"`, `"day_of"`, `"after_visit"`, `"no_booking"`, `"cancelled"`, `"expired"`, `"revoked"`.
`content.followUp.prep`	`object`	No	Default: `\{"checklist":[]\}`.
`content.followUp.prep.body`	`string`	No	Up to 2000 characters.
`content.followUp.prep.checklist`	`array<object>`	No	Up to 12 items. Default: `[]`.
`content.followUp.resources`	`array<object>`	No	Up to 20 items. Default: `[]`.
`content.followUp.resources[].description`	`string`	No	Up to 300 characters.
`content.followUp.resources[].label`	`string`	Yes	1–120 characters.
`content.followUp.resources[].url`	`string (uri)`	Yes	A https:// link Up to 2000 characters.
`content.followUp.reviews`	`array<object>`	No	Up to 12 items. Default: `[]`.
`content.followUp.reviews[].attribution`	`string`	No	Up to 120 characters.
`content.followUp.reviews[].quote`	`string`	Yes	1–600 characters.
`content.followUp.sendWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`content.followUp.sendWhen.all`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	Yes	(variant 1)
`content.followUp.sendWhen.any`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	Yes	(variant 2)
`content.followUp.sendWhen.not`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	(variant 3)
`content.followUp.sendWhen.always`	`enum`	Yes	(variant 4) One of: `true`.
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 1) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.is`	`string \| number \| boolean`	Yes	(variant 5) (variant 1)
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 2) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.in`	`array<string \| number \| boolean>`	Yes	(variant 5) (variant 2)
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 3) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.gt`	`number`	Yes	(variant 5) (variant 3)
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 4) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.lt`	`number`	Yes	(variant 5) (variant 4)
`content.followUp.sendWhen.between`	`array`	Yes	(variant 5) (variant 5) Up to 2 items.
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 5) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 6) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.missing`	`boolean`	Yes	(variant 5) (variant 6)
`content.followUp.theme`	`object`	No	Default: `\{"accent":"#B4512E","background":"#F7F3EC","font":"system","primary":"#24473D"\}`.
`content.followUp.theme.accent`	`string`	Yes	Pattern: `^#[0-9a-f]\{6\}$`.
`content.followUp.theme.background`	`string`	No	Pattern: `^#[0-9a-f]\{6\}$`. Default: `"#F7F3EC"`.
`content.followUp.theme.font`	`enum`	No	One of: `"system"`, `"serif_warm"`, `"sans_modern"`. Default: `"system"`.
`content.followUp.theme.logo`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.followUp.theme.primary`	`string`	Yes	Pattern: `^#[0-9a-f]\{6\}$`.
`content.guardrails`	`object`	Yes	—
`content.guardrails.allowPriceDiscussion`	`boolean`	No	Default: `true`.
`content.guardrails.declineTopics`	`array<object>`	No	Default: `[]`.
`content.guardrails.declineTopics[].text`	`string`	Yes	1–1000 characters.
`content.guardrails.emergencyLine`	`string`	Yes	1–300 characters.
`content.guardrails.fallbackLine`	`string`	Yes	1–300 characters.
`content.guardrails.neverSay`	`array<object>`	No	Default: `[]`.
`content.guardrails.neverSay[].text`	`string`	Yes	1–1000 characters.
`content.guardrails.prohibitedClaims`	`array<object>`	No	Default: `[]`.
`content.guardrails.prohibitedClaims[].text`	`string`	Yes	1–1000 characters.
`content.guardrails.redirectLines`	`object`	Yes	—
`content.guardrails.redirectLines.existing_customer`	`string`	Yes	1–500 characters.
`content.guardrails.redirectLines.job_seeker`	`string`	Yes	1–500 characters.
`content.guardrails.redirectLines.resident_family`	`string`	Yes	1–500 characters.
`content.guardrails.redirectLines.vendor`	`string`	Yes	1–500 characters.
`content.guardrails.redirectLines.wrong_number`	`string`	Yes	1–500 characters.
`content.guardrails.requiredDisclosures`	`array<object>`	No	Default: `[]`.
`content.guardrails.requiredDisclosures[].text`	`string`	Yes	1–1000 characters.
`content.integrations`	`object`	No	Default: `\{\}`.
`content.integrations.crm`	`object`	No	—
`content.integrations.crm.connectionId`	`string (conn_… ID)`	Yes	ID (conn_…)
`content.integrations.crm.connector`	`string`	Yes	1–64 characters.
`content.integrations.crm.createContacts`	`boolean`	No	Default: `true`.
`content.integrations.crm.fieldMap`	`map`	No	Default: `\{\}`.
`content.integrations.crm.historyLookbackDays`	`integer`	No	Between 0 and 3650. Default: `180`.
`content.integrations.crm.logCalls`	`boolean`	No	Default: `true`.
`content.integrations.crm.options`	`map`	No	Default: `\{\}`.
`content.integrations.scheduler`	`object`	No	—
`content.integrations.scheduler.activityType`	`string`	Yes	1–64 characters.
`content.integrations.scheduler.connectionId`	`string (conn_… ID)`	Yes	ID (conn_…)
`content.integrations.scheduler.connector`	`string`	Yes	1–64 characters.
`content.integrations.scheduler.options`	`map`	No	Default: `\{\}`.
`content.knowledge`	`object`	No	Default: `\{"documents":[],"faq":[]\}`.
`content.knowledge.documents`	`array<object>`	No	Default: `[]`.
`content.knowledge.documents[].title`	`string`	Yes	1–200 characters.
`content.knowledge.faq`	`array<object>`	No	Default: `[]`.
`content.knowledge.faq[].answer`	`string`	Yes	1–2000 characters.
`content.knowledge.faq[].question`	`string`	Yes	1–300 characters.
`content.lexicon`	`object`	No	Default: `\{"account":[],"packs":[],"platform":1\}`.
`content.lexicon.account`	`array<object>`	No	Up to 200 items. Default: `[]`.
`content.lexicon.account[].concept`	`string`	Yes	Up to 80 characters. Pattern: `^[a-z][a-z0-9_]*(\.[a-z0-9_]+)+$`.
`content.lexicon.account[].never`	`array<string>`	No	Up to 50 items. Default: `[]`.
`content.lexicon.account[].phrases`	`array<string>`	No	Up to 50 items. Default: `[]`.
`content.lexicon.packs`	`array<object>`	No	Up to 10 items. Default: `[]`.
`content.lexicon.packs[].version`	`integer`	Yes	Minimum 1.
`content.lexicon.platform`	`integer`	No	Minimum 1. Default: `1`.
`content.locks`	`array<string>`	No	—
`content.models`	`object`	No	Default: `\{"keyterms":[]\}`.
`content.models.keyterms`	`array<string>`	No	Default: `[]`.
`content.models.llm`	`string`	No	Up to 200 characters.
`content.models.stt`	`string`	No	Up to 200 characters.
`content.objections`	`array<object>`	No	Default: `[]`.
`content.objections[].guidance`	`string`	Yes	1–1000 characters.
`content.objections[].trigger`	`string`	Yes	1–200 characters.
`content.objectives`	`object`	No	Default: `\{"channels":\{\},"fallbacks":[],"primary":\{"label":"Book a meeting","meetingTypes":[],"qualifiedOnly":false,"type":"book_meeting"\},"secondary":[]\}`.
`content.objectives.channels`	`object`	No	Default: `\{\}`.
`content.objectives.channels.page_chat`	`object`	No	—
`content.objectives.channels.site_chat`	`object`	No	—
`content.objectives.fallbacks`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	No	Up to 3 items. Default: `[]`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 1)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 1) 1–80 characters.
`content.objectives.fallbacks[].meetingTypes`	`array<string>`	No	(variant 1) Up to 10 items. Default: `[]`.
`content.objectives.fallbacks[].qualifiedOnly`	`boolean`	No	(variant 1) Default: `false`.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 1) One of: `"book_meeting"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 2)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 2) 1–80 characters.
`content.objectives.fallbacks[].reasons`	`array<enum>`	No	(variant 2) Items: `"caller_request"`, `"rule_transfer"`, `"unanswered"`, `"frustration"`, `"guardrail"`, `"system_failure"`, `"emergency"`. Up to 10 items. Default: `[]`.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 2) One of: `"live_transfer"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 3)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 3) 1–80 characters.
`content.objectives.fallbacks[].requireReason`	`boolean`	No	(variant 3) Default: `false`.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 3) One of: `"capture_callback"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 4)
`content.objectives.fallbacks[].fields`	`array<string>`	Yes	(variant 4) Up to 10 items.
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 4) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 4) One of: `"capture_contact"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 5)
`content.objectives.fallbacks[].fields`	`array<string>`	No	(variant 5) Up to 30 items. Default: `[]`.
`content.objectives.fallbacks[].flowId`	`string`	No	(variant 5) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 5) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 5) One of: `"qualify"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 6)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 6) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 6) One of: `"text_follow_up"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 7)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 7) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 7) One of: `"manage_booking"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 8)
`content.objectives.fallbacks[].kinds`	`array<enum>`	No	(variant 8) Items: `"wrong_number"`, `"existing_customer"`, `"vendor"`, `"job_seeker"`, `"resident_family"`. Up to 10 items. Default: `[]`.
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 8) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 8) One of: `"route_correctly"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 9)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 9) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 9) One of: `"nurture"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 10)
`content.objectives.fallbacks[].bindingId`	`string`	Yes	(variant 10) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 10) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 10) One of: `"run_tool"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 11)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 11) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 11) One of: `"answer_questions"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 12)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 12) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 12) One of: `"custom_condition"`.
`content.objectives.fallbacks[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	(variant 12)
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 13)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 13) 1–80 characters.
`content.objectives.fallbacks[].rubric`	`string`	Yes	(variant 13) 1–500 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 13) One of: `"custom_judged"`.
`content.objectives.primary`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	—
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 1)
`content.objectives.primary.label`	`string`	Yes	(variant 1) 1–80 characters.
`content.objectives.primary.meetingTypes`	`array<string>`	No	(variant 1) Up to 10 items. Default: `[]`.
`content.objectives.primary.qualifiedOnly`	`boolean`	No	(variant 1) Default: `false`.
`content.objectives.primary.type`	`enum`	Yes	(variant 1) One of: `"book_meeting"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 2)
`content.objectives.primary.label`	`string`	Yes	(variant 2) 1–80 characters.
`content.objectives.primary.reasons`	`array<enum>`	No	(variant 2) Items: `"caller_request"`, `"rule_transfer"`, `"unanswered"`, `"frustration"`, `"guardrail"`, `"system_failure"`, `"emergency"`. Up to 10 items. Default: `[]`.
`content.objectives.primary.type`	`enum`	Yes	(variant 2) One of: `"live_transfer"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 3)
`content.objectives.primary.label`	`string`	Yes	(variant 3) 1–80 characters.
`content.objectives.primary.requireReason`	`boolean`	No	(variant 3) Default: `false`.
`content.objectives.primary.type`	`enum`	Yes	(variant 3) One of: `"capture_callback"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 4)
`content.objectives.primary.fields`	`array<string>`	Yes	(variant 4) Up to 10 items.
`content.objectives.primary.label`	`string`	Yes	(variant 4) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 4) One of: `"capture_contact"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 5)
`content.objectives.primary.fields`	`array<string>`	No	(variant 5) Up to 30 items. Default: `[]`.
`content.objectives.primary.flowId`	`string`	No	(variant 5) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.primary.label`	`string`	Yes	(variant 5) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 5) One of: `"qualify"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 6)
`content.objectives.primary.label`	`string`	Yes	(variant 6) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 6) One of: `"text_follow_up"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 7)
`content.objectives.primary.label`	`string`	Yes	(variant 7) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 7) One of: `"manage_booking"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 8)
`content.objectives.primary.kinds`	`array<enum>`	No	(variant 8) Items: `"wrong_number"`, `"existing_customer"`, `"vendor"`, `"job_seeker"`, `"resident_family"`. Up to 10 items. Default: `[]`.
`content.objectives.primary.label`	`string`	Yes	(variant 8) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 8) One of: `"route_correctly"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 9)
`content.objectives.primary.label`	`string`	Yes	(variant 9) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 9) One of: `"nurture"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 10)
`content.objectives.primary.bindingId`	`string`	Yes	(variant 10) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.primary.label`	`string`	Yes	(variant 10) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 10) One of: `"run_tool"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 11)
`content.objectives.primary.label`	`string`	Yes	(variant 11) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 11) One of: `"answer_questions"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 12)
`content.objectives.primary.label`	`string`	Yes	(variant 12) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 12) One of: `"custom_condition"`.
`content.objectives.primary.when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	(variant 12)
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 13)
`content.objectives.primary.label`	`string`	Yes	(variant 13) 1–80 characters.
`content.objectives.primary.rubric`	`string`	Yes	(variant 13) 1–500 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 13) One of: `"custom_judged"`.
`content.objectives.secondary`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	No	Up to 5 items. Default: `[]`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 1)
`content.objectives.secondary[].label`	`string`	Yes	(variant 1) 1–80 characters.
`content.objectives.secondary[].meetingTypes`	`array<string>`	No	(variant 1) Up to 10 items. Default: `[]`.
`content.objectives.secondary[].qualifiedOnly`	`boolean`	No	(variant 1) Default: `false`.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 1) One of: `"book_meeting"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 2)
`content.objectives.secondary[].label`	`string`	Yes	(variant 2) 1–80 characters.
`content.objectives.secondary[].reasons`	`array<enum>`	No	(variant 2) Items: `"caller_request"`, `"rule_transfer"`, `"unanswered"`, `"frustration"`, `"guardrail"`, `"system_failure"`, `"emergency"`. Up to 10 items. Default: `[]`.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 2) One of: `"live_transfer"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 3)
`content.objectives.secondary[].label`	`string`	Yes	(variant 3) 1–80 characters.
`content.objectives.secondary[].requireReason`	`boolean`	No	(variant 3) Default: `false`.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 3) One of: `"capture_callback"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 4)
`content.objectives.secondary[].fields`	`array<string>`	Yes	(variant 4) Up to 10 items.
`content.objectives.secondary[].label`	`string`	Yes	(variant 4) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 4) One of: `"capture_contact"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 5)
`content.objectives.secondary[].fields`	`array<string>`	No	(variant 5) Up to 30 items. Default: `[]`.
`content.objectives.secondary[].flowId`	`string`	No	(variant 5) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.secondary[].label`	`string`	Yes	(variant 5) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 5) One of: `"qualify"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 6)
`content.objectives.secondary[].label`	`string`	Yes	(variant 6) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 6) One of: `"text_follow_up"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 7)
`content.objectives.secondary[].label`	`string`	Yes	(variant 7) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 7) One of: `"manage_booking"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 8)
`content.objectives.secondary[].kinds`	`array<enum>`	No	(variant 8) Items: `"wrong_number"`, `"existing_customer"`, `"vendor"`, `"job_seeker"`, `"resident_family"`. Up to 10 items. Default: `[]`.
`content.objectives.secondary[].label`	`string`	Yes	(variant 8) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 8) One of: `"route_correctly"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 9)
`content.objectives.secondary[].label`	`string`	Yes	(variant 9) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 9) One of: `"nurture"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 10)
`content.objectives.secondary[].bindingId`	`string`	Yes	(variant 10) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.secondary[].label`	`string`	Yes	(variant 10) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 10) One of: `"run_tool"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 11)
`content.objectives.secondary[].label`	`string`	Yes	(variant 11) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 11) One of: `"answer_questions"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 12)
`content.objectives.secondary[].label`	`string`	Yes	(variant 12) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 12) One of: `"custom_condition"`.
`content.objectives.secondary[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	(variant 12)
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 13)
`content.objectives.secondary[].label`	`string`	Yes	(variant 13) 1–80 characters.
`content.objectives.secondary[].rubric`	`string`	Yes	(variant 13) 1–500 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 13) One of: `"custom_judged"`.
`content.persona`	`object`	Yes	—
`content.persona.agentName`	`string`	Yes	1–60 characters.
`content.persona.companyName`	`string`	Yes	1–120 characters.
`content.persona.exampleExchanges`	`array<object>`	No	Default: `[]`.
`content.persona.exampleExchanges[].agent`	`string`	Yes	1–500 characters.
`content.persona.exampleExchanges[].caller`	`string`	Yes	1–500 characters.
`content.persona.opening`	`string`	Yes	1–600 characters.
`content.persona.openingAfterRing`	`string`	No	1–600 characters.
`content.persona.openingNotRecorded`	`string`	No	1–600 characters.
`content.persona.openingQuestion`	`string`	Yes	1–300 characters.
`content.persona.preRingNotice`	`string`	No	1–300 characters.
`content.persona.returningCallerLine`	`string`	No	Up to 300 characters.
`content.persona.tone`	`string`	Yes	1–300 characters.
`content.persona.voice`	`object`	Yes	—
`content.persona.voice.ambience`	`boolean`	No	Default: `false`.
`content.persona.voice.expressive`	`boolean`	No	Default: `false`.
`content.persona.voice.mode`	`enum`	No	One of: `"cascaded"`. Default: `"cascaded"`.
`content.persona.voice.model`	`string`	No	Up to 200 characters.
`content.persona.voice.pronunciations`	`array<object>`	No	Default: `[]`.
`content.persona.voice.provider`	`enum`	Yes	One of: `"cartesia"`, `"elevenlabs"`, `"deepgram"`, `"fishaudio"`, `"gradium"`, `"inworld"`, `"rime"`, `"xai"`, `"openai"`, `"google"`.
`content.persona.voice.thinkingSounds`	`boolean`	No	Default: `true`.
`content.persona.voice.tuning`	`map`	No	Default: `\{\}`.
`content.persona.voice.voiceId`	`string`	Yes	1–200 characters.
`content.pricing`	`object`	No	Default: \{"feeLine":"The \{\{price.service\}\} is \{\{price.amount\}\} \{\{price.per\}\}.","floorPlanLine":"\{\{floorPlan.name\}\} is \{\{floorPlan.details\}\}.","mentionSpecials":"when_price_comes_up","notOfferedLine":"\{\{group.displayName\}\} doesn't offer \{\{price.service\}\}.","onRequestLine":"Our team will go over pricing for \{\{price.service\}\} with you.","otherLocations":"off","otherLocationsLine":"\{\{price.service\}\} is offered at \{\{price.locations\}\}.","specialLine":"\{\{price.specialWording\}\}. It ends \{\{price.specialEnds\}\}.","specialLineOpenEnded":"\{\{price.specialWording\}\}.","startingAtLine":"\{\{price.service\}\} starts at \{\{price.amount\}\} \{\{price.per\}\}.","startingAtWithOptions":"\{\{price.service\}\}, \{\{price.options\}\}, starts at \{\{price.amount\}\} \{\{price.per\}\}."\}.
`content.pricing.feeLine`	`string`	No	1–300 characters. Default: `"The \{\{price.service\}\} is \{\{price.amount\}\} \{\{price.per\}\}."`.
`content.pricing.floorPlanLine`	`string`	No	1–300 characters. Default: `"\{\{floorPlan.name\}\} is \{\{floorPlan.details\}\}."`.
`content.pricing.mentionSpecials`	`enum`	No	One of: `"when_price_comes_up"`, `"once_after_discovery"`, `"only_when_asked"`. Default: `"when_price_comes_up"`.
`content.pricing.notOfferedLine`	`string`	No	1–300 characters. Default: `"\{\{group.displayName\}\} doesn't offer \{\{price.service\}\}."`.
`content.pricing.onRequestLine`	`string`	No	1–300 characters. Default: `"Our team will go over pricing for \{\{price.service\}\} with you."`.
`content.pricing.otherLocations`	`enum`	No	One of: `"off"`, `"mention"`, `"mention_and_connect"`. Default: `"off"`.
`content.pricing.otherLocationsLine`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\} is offered at \{\{price.locations\}\}."`.
`content.pricing.specialLine`	`string`	No	1–300 characters. Default: `"\{\{price.specialWording\}\}. It ends \{\{price.specialEnds\}\}."`.
`content.pricing.specialLineOpenEnded`	`string`	No	1–300 characters. Default: `"\{\{price.specialWording\}\}."`.
`content.pricing.startingAtLine`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\} starts at \{\{price.amount\}\} \{\{price.per\}\}."`.
`content.pricing.startingAtWithOptions`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\}, \{\{price.options\}\}, starts at \{\{price.amount\}\} \{\{price.per\}\}."`.
`content.recording`	`object`	No	Default: `\{"enabled":true\}`.
`content.recording.enabled`	`boolean`	No	Default: `true`.
`content.retention`	`object`	No	Default: `\{"recordingDays":90,"transcriptDays":90\}`.
`content.retention.recordingDays`	`integer`	No	Between 1 and 3650. Default: `90`.
`content.retention.transcriptDays`	`integer`	No	Between 1 and 3650. Default: `90`.
`content.schemaVersion`	`enum`	No	One of: `1`. Default: `1`.
`content.tools`	`object`	No	Default: `\{"bindings":[]\}`.
`content.tools.bindings`	`array<object>`	No	Up to 20 items. Default: `[]`.
`content.tools.bindings[].allowCallerInput`	`boolean`	No	Default: `true`.
`content.tools.bindings[].args`	`map`	No	Default: `\{\}`.
`content.tools.bindings[].as`	`string`	Yes	1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.tools.bindings[].channels`	`array<enum>`	No	Items: `"phone"`, `"web_voice"`, `"web_chat"`. Default: `["phone","web_voice","web_chat"]`.
`content.tools.bindings[].confirmWithCaller`	`boolean`	No	Default: `false`.
`content.tools.bindings[].enabled`	`boolean`	No	Default: `true`.
`content.tools.bindings[].holdingLine`	`string`	No	1–200 characters.
`content.tools.bindings[].inputs`	`map`	No	Default: `\{\}`.
`content.tools.bindings[].label`	`string`	Yes	1–80 characters.
`content.tools.bindings[].maxCalls`	`integer`	No	Between 1 and 3. Default: `3`.
`content.tools.bindings[].onFailure`	`enum`	No	One of: `"say_will_follow_up"`, `"continue_silently"`, `"offer_callback"`, `"transfer"`. Default: `"say_will_follow_up"`.
`content.tools.bindings[].result`	`object`	Yes	—
`content.tools.bindings[].tool`	`object`	Yes	—
`content.tools.bindings[].trigger`	`object \| object`	Yes	—
`content.tools.bindings[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`content.visitActions`	`object`	No	—
`content.visitActions.allowCustom`	`boolean`	No	Default: `true`.
`content.visitActions.items`	`array<object>`	No	Up to 30 items.
`content.visitActions.items[].crmTask`	`boolean`	No	Default: `false`.
`content.visitActions.items[].dueDays`	`integer`	No	Between 0 and 30. Default: `1`.
`content.visitActions.items[].key`	`string`	Yes	1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.visitActions.items[].label`	`string`	Yes	1–240 characters.
`content.visitActions.items[].owner`	`enum`	No	One of: `"rep"`, `"backup"`. Default: `"rep"`.
`content.visitActions.typedCrmTask`	`boolean`	No	Default: `false`.
`content.webWidget`	`object`	No	Default: \{"continuationDisclosure":"Hi again — this is the AI assistant you spoke with on the phone.","continuationGreeting":"I have the notes from your call, so we can pick up right where we left off. What else can I help with?","copy":\{"agentLabel":"AI assistant","choicesLabel":"Tap an answer, or type your own","closeLabel":"Close the chat","composerDisabledNote":"Messaging is not switched on here yet.","continuingNote":"Continuing from your call on \{date\}","endedNote":"This conversation has ended.","errorBody":"Please try again in a moment, or call us and we will help.","errorTitle":"We could not load the chat","inputPlaceholder":"Type your question","loadingLabel":"Loading the chat","newChatLabel":"Start a new chat","notAllowedBody":"If you run this website, add it to the allowed list in your admin settings.","notAllowedTitle":"This chat is not available on this site","openLabel":"Open the chat","retryLabel":"Try again","sendFailed":"That message did not send. Please try again.","sendLabel":"Send","subtitle":"Answers in a moment","typingLabel":"Writing a reply","visitorLabel":"You"\},"disclosure":"Hi — I am an AI assistant, and I can answer questions or book you a time to visit.","enabled":false,"greeting":"What would you like to know?","launcher":\{"icon":"chat","label":"Chat with us","offset":\{"x":20,"y":20\},"position":"bottom-right","shape":"circle","showLabel":false,"size":"medium"\},"limits":\{"charactersPerMessage":2000,"messagesPerConversation":200,"messagesPerHour":30\},"panel":\{"height":620,"presentation":"panel","width":400\},"showMedia":false,"surfaces":\{"chat":true,"voice":false\},"theme":\{"dark":\{"agentBubble":"#1E2724","agentBubbleText":"#ECF1EF","border":"#7E8C87","brand":"#8FC9B5","brandContrast":"#10201B","danger":"#F2A7A1","focusRing":"#8FBEF5","surface":"#141A18","surfaceMuted":"#1E2724","text":"#ECF1EF","textMuted":"#A7B3AF","visitorBubble":"#2C544A","visitorBubbleText":"#F4F9F7"\},"font":"system","light":\{"agentBubble":"#F1EFEA","agentBubbleText":"#1E2A26","border":"#77837E","brand":"#24473D","brandContrast":"#FFFFFF","danger":"#A3241C","focusRing":"#0B5FA5","surface":"#FFFFFF","surfaceMuted":"#F1EFEA","text":"#1E2A26","textMuted":"#5A6763","visitorBubble":"#24473D","visitorBubbleText":"#FFFFFF"\},"radius":\{"bubble":14,"launcher":28,"panel":16\},"scheme":"auto"\}\}.
`content.webWidget.continuationDisclosure`	`string`	No	1–320 characters. Default: `"Hi again — this is the AI assistant you spoke with on the phone."`.
`content.webWidget.continuationGreeting`	`string`	No	1–320 characters. Default: `"I have the notes from your call, so we can pick up right where we left off. What else can I help with?"`.
`content.webWidget.copy`	`object`	No	Default: \{"agentLabel":"AI assistant","choicesLabel":"Tap an answer, or type your own","closeLabel":"Close the chat","composerDisabledNote":"Messaging is not switched on here yet.","continuingNote":"Continuing from your call on \{date\}","endedNote":"This conversation has ended.","errorBody":"Please try again in a moment, or call us and we will help.","errorTitle":"We could not load the chat","inputPlaceholder":"Type your question","loadingLabel":"Loading the chat","newChatLabel":"Start a new chat","notAllowedBody":"If you run this website, add it to the allowed list in your admin settings.","notAllowedTitle":"This chat is not available on this site","openLabel":"Open the chat","retryLabel":"Try again","sendFailed":"That message did not send. Please try again.","sendLabel":"Send","subtitle":"Answers in a moment","typingLabel":"Writing a reply","visitorLabel":"You"\}.
`content.webWidget.copy.agentLabel`	`string`	No	1–80 characters. Default: `"AI assistant"`.
`content.webWidget.copy.choicesLabel`	`string`	No	1–80 characters. Default: `"Tap an answer, or type your own"`.
`content.webWidget.copy.closeLabel`	`string`	No	1–80 characters. Default: `"Close the chat"`.
`content.webWidget.copy.composerDisabledNote`	`string`	No	1–320 characters. Default: `"Messaging is not switched on here yet."`.
`content.webWidget.copy.continuingNote`	`string`	No	1–80 characters. Default: `"Continuing from your call on \{date\}"`.
`content.webWidget.copy.endedNote`	`string`	No	1–320 characters. Default: `"This conversation has ended."`.
`content.webWidget.copy.errorBody`	`string`	No	1–320 characters. Default: `"Please try again in a moment, or call us and we will help."`.
`content.webWidget.copy.errorTitle`	`string`	No	1–80 characters. Default: `"We could not load the chat"`.
`content.webWidget.copy.inputPlaceholder`	`string`	No	1–80 characters. Default: `"Type your question"`.
`content.webWidget.copy.loadingLabel`	`string`	No	1–80 characters. Default: `"Loading the chat"`.
`content.webWidget.copy.newChatLabel`	`string`	No	1–80 characters. Default: `"Start a new chat"`.
`content.webWidget.copy.notAllowedBody`	`string`	No	1–320 characters. Default: `"If you run this website, add it to the allowed list in your admin settings."`.
`content.webWidget.copy.notAllowedTitle`	`string`	No	1–80 characters. Default: `"This chat is not available on this site"`.
`content.webWidget.copy.openLabel`	`string`	No	1–80 characters. Default: `"Open the chat"`.
`content.webWidget.copy.retryLabel`	`string`	No	1–80 characters. Default: `"Try again"`.
`content.webWidget.copy.sendFailed`	`string`	No	1–320 characters. Default: `"That message did not send. Please try again."`.
`content.webWidget.copy.sendLabel`	`string`	No	1–80 characters. Default: `"Send"`.
`content.webWidget.copy.subtitle`	`string`	No	1–80 characters. Default: `"Answers in a moment"`.
`content.webWidget.copy.typingLabel`	`string`	No	1–80 characters. Default: `"Writing a reply"`.
`content.webWidget.copy.visitorLabel`	`string`	No	1–80 characters. Default: `"You"`.
`content.webWidget.disclosure`	`string`	No	1–320 characters. Default: `"Hi — I am an AI assistant, and I can answer questions or book you a time to visit."`.
`content.webWidget.enabled`	`boolean`	No	Default: `false`.
`content.webWidget.greeting`	`string`	No	1–320 characters. Default: `"What would you like to know?"`.
`content.webWidget.launcher`	`object`	No	Default: `\{"icon":"chat","label":"Chat with us","offset":\{"x":20,"y":20\},"position":"bottom-right","shape":"circle","showLabel":false,"size":"medium"\}`.
`content.webWidget.launcher.icon`	`enum`	No	One of: `"chat"`, `"message"`, `"question"`, `"sparkle"`, `"phone"`, `"headset"`. Default: `"chat"`.
`content.webWidget.launcher.iconUrl`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.webWidget.launcher.label`	`string`	No	1–80 characters. Default: `"Chat with us"`.
`content.webWidget.launcher.offset`	`object`	No	Default: `\{"x":20,"y":20\}`.
`content.webWidget.launcher.position`	`enum`	No	One of: `"bottom-right"`, `"bottom-left"`. Default: `"bottom-right"`.
`content.webWidget.launcher.shape`	`enum`	No	One of: `"circle"`, `"rounded"`. Default: `"circle"`.
`content.webWidget.launcher.showLabel`	`boolean`	No	Default: `false`.
`content.webWidget.launcher.size`	`enum`	No	One of: `"medium"`, `"large"`. Default: `"medium"`.
`content.webWidget.limits`	`object`	No	Default: `\{"charactersPerMessage":2000,"messagesPerConversation":200,"messagesPerHour":30\}`.
`content.webWidget.limits.charactersPerMessage`	`integer`	No	Between 200 and 8000. Default: `2000`.
`content.webWidget.limits.messagesPerConversation`	`integer`	No	Between 1 and 2000. Default: `200`.
`content.webWidget.limits.messagesPerHour`	`integer`	No	Between 1 and 500. Default: `30`.
`content.webWidget.panel`	`object`	No	Default: `\{"height":620,"presentation":"panel","width":400\}`.
`content.webWidget.panel.heading`	`string`	No	1–80 characters.
`content.webWidget.panel.height`	`integer`	No	Between 420 and 800. Default: `620`.
`content.webWidget.panel.presentation`	`enum`	No	One of: `"panel"`, `"sheet"`, `"fullscreen"`. Default: `"panel"`.
`content.webWidget.panel.width`	`integer`	No	Between 320 and 560. Default: `400`.
`content.webWidget.showMedia`	`boolean`	No	Default: `false`.
`content.webWidget.surfaces`	`object`	No	Default: `\{"chat":true,"voice":false\}`.
`content.webWidget.surfaces.chat`	`boolean`	No	Default: `true`.
`content.webWidget.surfaces.voice`	`boolean`	No	Default: `false`.
`content.webWidget.theme`	`object`	No	Default: \{"dark":\{"agentBubble":"#1E2724","agentBubbleText":"#ECF1EF","border":"#7E8C87","brand":"#8FC9B5","brandContrast":"#10201B","danger":"#F2A7A1","focusRing":"#8FBEF5","surface":"#141A18","surfaceMuted":"#1E2724","text":"#ECF1EF","textMuted":"#A7B3AF","visitorBubble":"#2C544A","visitorBubbleText":"#F4F9F7"\},"font":"system","light":\{"agentBubble":"#F1EFEA","agentBubbleText":"#1E2A26","border":"#77837E","brand":"#24473D","brandContrast":"#FFFFFF","danger":"#A3241C","focusRing":"#0B5FA5","surface":"#FFFFFF","surfaceMuted":"#F1EFEA","text":"#1E2A26","textMuted":"#5A6763","visitorBubble":"#24473D","visitorBubbleText":"#FFFFFF"\},"radius":\{"bubble":14,"launcher":28,"panel":16\},"scheme":"auto"\}.
`content.webWidget.theme.avatar`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.webWidget.theme.dark`	`object`	No	Default: `\{"agentBubble":"#1E2724","agentBubbleText":"#ECF1EF","border":"#7E8C87","brand":"#8FC9B5","brandContrast":"#10201B","danger":"#F2A7A1","focusRing":"#8FBEF5","surface":"#141A18","surfaceMuted":"#1E2724","text":"#ECF1EF","textMuted":"#A7B3AF","visitorBubble":"#2C544A","visitorBubbleText":"#F4F9F7"\}`.
`content.webWidget.theme.font`	`enum`	No	One of: `"system"`, `"serif_warm"`, `"sans_modern"`. Default: `"system"`.
`content.webWidget.theme.light`	`object`	No	Default: `\{"agentBubble":"#F1EFEA","agentBubbleText":"#1E2A26","border":"#77837E","brand":"#24473D","brandContrast":"#FFFFFF","danger":"#A3241C","focusRing":"#0B5FA5","surface":"#FFFFFF","surfaceMuted":"#F1EFEA","text":"#1E2A26","textMuted":"#5A6763","visitorBubble":"#24473D","visitorBubbleText":"#FFFFFF"\}`.
`content.webWidget.theme.logo`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.webWidget.theme.radius`	`object`	No	Default: `\{"bubble":14,"launcher":28,"panel":16\}`.
`content.webWidget.theme.scheme`	`enum`	No	One of: `"auto"`, `"light"`, `"dark"`. Default: `"auto"`.
`note`	`string`	No	Up to 500 characters.

Response 200

Field	Type	Required	Description
`changes`	`array<PlaybookChange>`	Yes	—
`changes[].after`	`any`	No	—
`changes[].before`	`any`	No	—
`changes[].kind`	`enum`	Yes	One of: `"added"`, `"removed"`, `"changed"`.
`changes[].path`	`string`	Yes	—
`changes[].summary`	`string`	Yes	—
`checklist`	`array<ValidationMessage>`	Yes	—
`checklist[].message`	`string`	Yes	—
`checklist[].path`	`string`	Yes	—
`checklist[].severity`	`enum`	Yes	One of: `"error"`, `"warning"`.
`draft`	`PlaybookVersion`	Yes	—
`draft.authorId`	`string (usr_… ID) \| string (svc_… ID) \| null`	Yes	—
`draft.changeNote`	`string \| null`	Yes	—
`draft.content`	`PlaybookContent`	Yes	The full playbook content.
`draft.content.booking`	`object`	Yes	—
`draft.content.booking.allowUnqualified`	`boolean`	No	Default: `false`.
`draft.content.booking.maxBookingsPerCall`	`integer`	No	Between 1 and 2. Default: `2`.
`draft.content.booking.minNoticeMinutes`	`integer`	No	Between 0 and 10080. Default: `60`.
`draft.content.booking.offerSlots`	`integer`	No	Between 1 and 4. Default: `2`.
`draft.content.booking.rules`	`array<object>`	Yes	—
`draft.content.brief`	`string`	Yes	1–12000 characters.
`draft.content.defaultFlowId`	`string`	Yes	1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`draft.content.escalation`	`object`	Yes	—
`draft.content.escalation.afterFailedAnswers`	`integer`	No	Between 1 and 5. Default: `2`.
`draft.content.escalation.onFrustration`	`boolean`	No	Default: `true`.
`draft.content.escalation.onGuardrailHit`	`boolean`	No	Default: `true`.
`draft.content.escalation.transferLine`	`string`	Yes	1–300 characters.
`draft.content.escalation.transferMode`	`enum`	No	One of: `"cold"`, `"warm"`. Default: `"cold"`.
`draft.content.escalation.unavailableLine`	`string`	Yes	1–300 characters.
`draft.content.flows`	`array<object>`	Yes	—
`draft.content.flows[].branch`	`array<object>`	No	Default: `[]`.
`draft.content.flows[].disqualify`	`array<object>`	No	Default: `[]`.
`draft.content.flows[].enterWhen`	`string`	Yes	1–500 characters.
`draft.content.flows[].fields`	`array<object>`	Yes	—
`draft.content.flows[].goal`	`string`	Yes	1–500 characters.
`draft.content.flows[].maxQuestionsBeforeValue`	`integer`	No	Between 1 and 10. Default: `2`.
`draft.content.flows[].name`	`string`	Yes	1–120 characters.
`draft.content.flows[].talkingPoints`	`array<object \| object>`	No	Default: `[]`.
`draft.content.followUp`	`object`	No	—
`draft.content.followUp.blocks`	`array<object>`	No	Up to 20 items. Default: `[]`.
`draft.content.followUp.cards`	`array<object>`	No	Up to 30 items. Default: `[]`.
`draft.content.followUp.chat`	`object`	No	Default: `\{"callContext":true,"enabled":false\}`.
`draft.content.followUp.consentQuestion`	`string`	No	1–480 characters. Default: `"Can I text you a link with your \{\{vocab.meeting\}\} details and a recap of our call? Message and data rates may apply, and you can reply STOP anytime."`.
`draft.content.followUp.emails`	`object`	No	—
`draft.content.followUp.enabled`	`boolean`	No	Default: `false`.
`draft.content.followUp.form`	`object`	No	Default: `\{"fields":[]\}`.
`draft.content.followUp.leads`	`object`	No	Default: `\{\}`.
`draft.content.followUp.linkExpiryDays`	`integer`	No	Between 7 and 365. Default: `60`.
`draft.content.followUp.messages`	`object`	No	Default: `\{"afterVisit":\{"enabled":false\},"initialSms":"Hi \{\{caller.firstName\}\}, it's \{\{group.name\}\}. Here are your \{\{vocab.meeting\}\} details and a recap of our call: \{\{link\}\} Reply STOP to opt out.","reminders":[\{"before":"24h"\},\{"before":"2h"\}]\}`.
`draft.content.followUp.modules`	`array<object>`	No	Default: `[\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\}]`.
`draft.content.followUp.prep`	`object`	No	Default: `\{"checklist":[]\}`.
`draft.content.followUp.resources`	`array<object>`	No	Up to 20 items. Default: `[]`.
`draft.content.followUp.reviews`	`array<object>`	No	Up to 12 items. Default: `[]`.
`draft.content.followUp.sendWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`draft.content.followUp.theme`	`object`	No	Default: `\{"accent":"#B4512E","background":"#F7F3EC","font":"system","primary":"#24473D"\}`.
`draft.content.guardrails`	`object`	Yes	—
`draft.content.guardrails.allowPriceDiscussion`	`boolean`	No	Default: `true`.
`draft.content.guardrails.declineTopics`	`array<object>`	No	Default: `[]`.
`draft.content.guardrails.emergencyLine`	`string`	Yes	1–300 characters.
`draft.content.guardrails.fallbackLine`	`string`	Yes	1–300 characters.
`draft.content.guardrails.neverSay`	`array<object>`	No	Default: `[]`.
`draft.content.guardrails.prohibitedClaims`	`array<object>`	No	Default: `[]`.
`draft.content.guardrails.redirectLines`	`object`	Yes	—
`draft.content.guardrails.requiredDisclosures`	`array<object>`	No	Default: `[]`.
`draft.content.integrations`	`object`	No	Default: `\{\}`.
`draft.content.integrations.crm`	`object`	No	—
`draft.content.integrations.scheduler`	`object`	No	—
`draft.content.knowledge`	`object`	No	Default: `\{"documents":[],"faq":[]\}`.
`draft.content.knowledge.documents`	`array<object>`	No	Default: `[]`.
`draft.content.knowledge.faq`	`array<object>`	No	Default: `[]`.
`draft.content.lexicon`	`object`	No	Default: `\{"account":[],"packs":[],"platform":1\}`.
`draft.content.lexicon.account`	`array<object>`	No	Up to 200 items. Default: `[]`.
`draft.content.lexicon.packs`	`array<object>`	No	Up to 10 items. Default: `[]`.
`draft.content.lexicon.platform`	`integer`	No	Minimum 1. Default: `1`.
`draft.content.locks`	`array<string>`	No	—
`draft.content.models`	`object`	No	Default: `\{"keyterms":[]\}`.
`draft.content.models.keyterms`	`array<string>`	No	Default: `[]`.
`draft.content.models.llm`	`string`	No	Up to 200 characters.
`draft.content.models.stt`	`string`	No	Up to 200 characters.
`draft.content.objections`	`array<object>`	No	Default: `[]`.
`draft.content.objections[].guidance`	`string`	Yes	1–1000 characters.
`draft.content.objections[].trigger`	`string`	Yes	1–200 characters.
`draft.content.objectives`	`object`	No	Default: `\{"channels":\{\},"fallbacks":[],"primary":\{"label":"Book a meeting","meetingTypes":[],"qualifiedOnly":false,"type":"book_meeting"\},"secondary":[]\}`.
`draft.content.objectives.channels`	`object`	No	Default: `\{\}`.
`draft.content.objectives.fallbacks`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	No	Up to 3 items. Default: `[]`.
`draft.content.objectives.primary`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	—
`draft.content.objectives.secondary`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	No	Up to 5 items. Default: `[]`.
`draft.content.persona`	`object`	Yes	—
`draft.content.persona.agentName`	`string`	Yes	1–60 characters.
`draft.content.persona.companyName`	`string`	Yes	1–120 characters.
`draft.content.persona.exampleExchanges`	`array<object>`	No	Default: `[]`.
`draft.content.persona.opening`	`string`	Yes	1–600 characters.
`draft.content.persona.openingAfterRing`	`string`	No	1–600 characters.
`draft.content.persona.openingNotRecorded`	`string`	No	1–600 characters.
`draft.content.persona.openingQuestion`	`string`	Yes	1–300 characters.
`draft.content.persona.preRingNotice`	`string`	No	1–300 characters.
`draft.content.persona.returningCallerLine`	`string`	No	Up to 300 characters.
`draft.content.persona.tone`	`string`	Yes	1–300 characters.
`draft.content.persona.voice`	`object`	Yes	—
`draft.content.pricing`	`object`	No	Default: \{"feeLine":"The \{\{price.service\}\} is \{\{price.amount\}\} \{\{price.per\}\}.","floorPlanLine":"\{\{floorPlan.name\}\} is \{\{floorPlan.details\}\}.","mentionSpecials":"when_price_comes_up","notOfferedLine":"\{\{group.displayName\}\} doesn't offer \{\{price.service\}\}.","onRequestLine":"Our team will go over pricing for \{\{price.service\}\} with you.","otherLocations":"off","otherLocationsLine":"\{\{price.service\}\} is offered at \{\{price.locations\}\}.","specialLine":"\{\{price.specialWording\}\}. It ends \{\{price.specialEnds\}\}.","specialLineOpenEnded":"\{\{price.specialWording\}\}.","startingAtLine":"\{\{price.service\}\} starts at \{\{price.amount\}\} \{\{price.per\}\}.","startingAtWithOptions":"\{\{price.service\}\}, \{\{price.options\}\}, starts at \{\{price.amount\}\} \{\{price.per\}\}."\}.
`draft.content.pricing.feeLine`	`string`	No	1–300 characters. Default: `"The \{\{price.service\}\} is \{\{price.amount\}\} \{\{price.per\}\}."`.
`draft.content.pricing.floorPlanLine`	`string`	No	1–300 characters. Default: `"\{\{floorPlan.name\}\} is \{\{floorPlan.details\}\}."`.
`draft.content.pricing.mentionSpecials`	`enum`	No	One of: `"when_price_comes_up"`, `"once_after_discovery"`, `"only_when_asked"`. Default: `"when_price_comes_up"`.
`draft.content.pricing.notOfferedLine`	`string`	No	1–300 characters. Default: `"\{\{group.displayName\}\} doesn't offer \{\{price.service\}\}."`.
`draft.content.pricing.onRequestLine`	`string`	No	1–300 characters. Default: `"Our team will go over pricing for \{\{price.service\}\} with you."`.
`draft.content.pricing.otherLocations`	`enum`	No	One of: `"off"`, `"mention"`, `"mention_and_connect"`. Default: `"off"`.
`draft.content.pricing.otherLocationsLine`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\} is offered at \{\{price.locations\}\}."`.
`draft.content.pricing.specialLine`	`string`	No	1–300 characters. Default: `"\{\{price.specialWording\}\}. It ends \{\{price.specialEnds\}\}."`.
`draft.content.pricing.specialLineOpenEnded`	`string`	No	1–300 characters. Default: `"\{\{price.specialWording\}\}."`.
`draft.content.pricing.startingAtLine`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\} starts at \{\{price.amount\}\} \{\{price.per\}\}."`.
`draft.content.pricing.startingAtWithOptions`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\}, \{\{price.options\}\}, starts at \{\{price.amount\}\} \{\{price.per\}\}."`.
`draft.content.recording`	`object`	No	Default: `\{"enabled":true\}`.
`draft.content.recording.enabled`	`boolean`	No	Default: `true`.
`draft.content.retention`	`object`	No	Default: `\{"recordingDays":90,"transcriptDays":90\}`.
`draft.content.retention.recordingDays`	`integer`	No	Between 1 and 3650. Default: `90`.
`draft.content.retention.transcriptDays`	`integer`	No	Between 1 and 3650. Default: `90`.
`draft.content.schemaVersion`	`enum`	No	One of: `1`. Default: `1`.
`draft.content.tools`	`object`	No	Default: `\{"bindings":[]\}`.
`draft.content.tools.bindings`	`array<object>`	No	Up to 20 items. Default: `[]`.
`draft.content.visitActions`	`object`	No	—
`draft.content.visitActions.allowCustom`	`boolean`	No	Default: `true`.
`draft.content.visitActions.items`	`array<object>`	No	Up to 30 items.
`draft.content.visitActions.typedCrmTask`	`boolean`	No	Default: `false`.
`draft.content.webWidget`	`object`	No	Default: \{"continuationDisclosure":"Hi again — this is the AI assistant you spoke with on the phone.","continuationGreeting":"I have the notes from your call, so we can pick up right where we left off. What else can I help with?","copy":\{"agentLabel":"AI assistant","choicesLabel":"Tap an answer, or type your own","closeLabel":"Close the chat","composerDisabledNote":"Messaging is not switched on here yet.","continuingNote":"Continuing from your call on \{date\}","endedNote":"This conversation has ended.","errorBody":"Please try again in a moment, or call us and we will help.","errorTitle":"We could not load the chat","inputPlaceholder":"Type your question","loadingLabel":"Loading the chat","newChatLabel":"Start a new chat","notAllowedBody":"If you run this website, add it to the allowed list in your admin settings.","notAllowedTitle":"This chat is not available on this site","openLabel":"Open the chat","retryLabel":"Try again","sendFailed":"That message did not send. Please try again.","sendLabel":"Send","subtitle":"Answers in a moment","typingLabel":"Writing a reply","visitorLabel":"You"\},"disclosure":"Hi — I am an AI assistant, and I can answer questions or book you a time to visit.","enabled":false,"greeting":"What would you like to know?","launcher":\{"icon":"chat","label":"Chat with us","offset":\{"x":20,"y":20\},"position":"bottom-right","shape":"circle","showLabel":false,"size":"medium"\},"limits":\{"charactersPerMessage":2000,"messagesPerConversation":200,"messagesPerHour":30\},"panel":\{"height":620,"presentation":"panel","width":400\},"showMedia":false,"surfaces":\{"chat":true,"voice":false\},"theme":\{"dark":\{"agentBubble":"#1E2724","agentBubbleText":"#ECF1EF","border":"#7E8C87","brand":"#8FC9B5","brandContrast":"#10201B","danger":"#F2A7A1","focusRing":"#8FBEF5","surface":"#141A18","surfaceMuted":"#1E2724","text":"#ECF1EF","textMuted":"#A7B3AF","visitorBubble":"#2C544A","visitorBubbleText":"#F4F9F7"\},"font":"system","light":\{"agentBubble":"#F1EFEA","agentBubbleText":"#1E2A26","border":"#77837E","brand":"#24473D","brandContrast":"#FFFFFF","danger":"#A3241C","focusRing":"#0B5FA5","surface":"#FFFFFF","surfaceMuted":"#F1EFEA","text":"#1E2A26","textMuted":"#5A6763","visitorBubble":"#24473D","visitorBubbleText":"#FFFFFF"\},"radius":\{"bubble":14,"launcher":28,"panel":16\},"scheme":"auto"\}\}.
`draft.content.webWidget.continuationDisclosure`	`string`	No	1–320 characters. Default: `"Hi again — this is the AI assistant you spoke with on the phone."`.
`draft.content.webWidget.continuationGreeting`	`string`	No	1–320 characters. Default: `"I have the notes from your call, so we can pick up right where we left off. What else can I help with?"`.
`draft.content.webWidget.copy`	`object`	No	Default: \{"agentLabel":"AI assistant","choicesLabel":"Tap an answer, or type your own","closeLabel":"Close the chat","composerDisabledNote":"Messaging is not switched on here yet.","continuingNote":"Continuing from your call on \{date\}","endedNote":"This conversation has ended.","errorBody":"Please try again in a moment, or call us and we will help.","errorTitle":"We could not load the chat","inputPlaceholder":"Type your question","loadingLabel":"Loading the chat","newChatLabel":"Start a new chat","notAllowedBody":"If you run this website, add it to the allowed list in your admin settings.","notAllowedTitle":"This chat is not available on this site","openLabel":"Open the chat","retryLabel":"Try again","sendFailed":"That message did not send. Please try again.","sendLabel":"Send","subtitle":"Answers in a moment","typingLabel":"Writing a reply","visitorLabel":"You"\}.
`draft.content.webWidget.disclosure`	`string`	No	1–320 characters. Default: `"Hi — I am an AI assistant, and I can answer questions or book you a time to visit."`.
`draft.content.webWidget.enabled`	`boolean`	No	Default: `false`.
`draft.content.webWidget.greeting`	`string`	No	1–320 characters. Default: `"What would you like to know?"`.
`draft.content.webWidget.launcher`	`object`	No	Default: `\{"icon":"chat","label":"Chat with us","offset":\{"x":20,"y":20\},"position":"bottom-right","shape":"circle","showLabel":false,"size":"medium"\}`.
`draft.content.webWidget.limits`	`object`	No	Default: `\{"charactersPerMessage":2000,"messagesPerConversation":200,"messagesPerHour":30\}`.
`draft.content.webWidget.panel`	`object`	No	Default: `\{"height":620,"presentation":"panel","width":400\}`.
`draft.content.webWidget.showMedia`	`boolean`	No	Default: `false`.
`draft.content.webWidget.surfaces`	`object`	No	Default: `\{"chat":true,"voice":false\}`.
`draft.content.webWidget.theme`	`object`	No	Default: \{"dark":\{"agentBubble":"#1E2724","agentBubbleText":"#ECF1EF","border":"#7E8C87","brand":"#8FC9B5","brandContrast":"#10201B","danger":"#F2A7A1","focusRing":"#8FBEF5","surface":"#141A18","surfaceMuted":"#1E2724","text":"#ECF1EF","textMuted":"#A7B3AF","visitorBubble":"#2C544A","visitorBubbleText":"#F4F9F7"\},"font":"system","light":\{"agentBubble":"#F1EFEA","agentBubbleText":"#1E2A26","border":"#77837E","brand":"#24473D","brandContrast":"#FFFFFF","danger":"#A3241C","focusRing":"#0B5FA5","surface":"#FFFFFF","surfaceMuted":"#F1EFEA","text":"#1E2A26","textMuted":"#5A6763","visitorBubble":"#24473D","visitorBubbleText":"#FFFFFF"\},"radius":\{"bubble":14,"launcher":28,"panel":16\},"scheme":"auto"\}.
`draft.contentHash`	`string`	Yes	—
`draft.createdAt`	`string (date-time)`	Yes	—
`draft.id`	`string (pbv_… ID)`	Yes	ID (pbv_…)
`draft.publishedAt`	`string (date-time) \| null`	Yes	—
`draft.publishedBy`	`string (usr_… ID) \| string (svc_… ID) \| null`	Yes	—
`draft.status`	`enum`	Yes	One of: `"draft"`, `"published"`, `"archived"`, `"discarded"`.
`draft.updatedAt`	`string (date-time)`	Yes	—
`draft.version`	`integer`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X PUT "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}/draft" \
  -H "Authorization: Bearer $ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "content": {
    "persona": {
      "agentName": "string",
      "companyName": "string",
      "tone": "string",
      "opening": "string",
      "openingQuestion": "string",
      "voice": {
        "provider": "cartesia",
        "voiceId": "string"
      }
    },
    "brief": "string",
    "flows": [
      {
        "name": "string",
        "goal": "string",
        "enterWhen": "string",
        "fields": [
          {
            "key": "string",
            "ask": "string",
            "type": "text"
          }
        ]
      }
    ],
    "defaultFlowId": "string",
    "booking": {
      "rules": [
        {
          "when": {},
          "then": {}
        }
      ]
    },
    "escalation": {
      "transferLine": "string",
      "unavailableLine": "string"
    },
    "guardrails": {
      "fallbackLine": "string",
      "emergencyLine": "string",
      "redirectLines": {
        "wrong_number": "string",
        "existing_customer": "string",
        "vendor": "string",
        "job_seeker": "string",
        "resident_family": "string"
      }
    }
  }
}'

Discard the draft (only when a published version exists). A draft that ran test calls is kept, hidden, so those calls still show what ran#

DELETE /v1/account/playbooks/{playbookId}/draft

Authentication: Bearer token: Authorization: Bearer <token> (Supabase access token).

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)

Response 200

Field	Type	Required	Description
`discarded`	`boolean`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X DELETE "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}/draft" \
  -H "Authorization: Bearer $ACCESS_TOKEN"

Route this playbook's calls to a person or voicemail at once, without a deploy#

PUT /v1/account/playbooks/{playbookId}/kill-switch

Authentication: Bearer token: Authorization: Bearer <token> (Supabase access token).

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)

Request body

application/json, required.

Field	Type	Required	Description
`enabled`	`boolean`	Yes	—
`mode`	`enum`	No	One of: `"human"`, `"voicemail"`.

Response 200

Field	Type	Required	Description
`archived`	`boolean`	Yes	—
`createdAt`	`string (date-time)`	Yes	—
`description`	`string \| null`	Yes	—
`draft`	`object \| null`	Yes	—
`draft.updatedAt`	`string (date-time)`	Yes	—
`draft.version`	`integer`	Yes	—
`draft.versionId`	`string (pbv_… ID)`	Yes	ID (pbv_…)
`id`	`string (pb_… ID)`	Yes	ID (pb_…)
`isSample`	`boolean`	Yes	—
`killSwitch`	`boolean`	Yes	—
`killSwitchMode`	`enum`	Yes	One of: `"human"`, `"voicemail"`.
`latestPublishedVersion`	`integer \| null`	Yes	—
`name`	`string`	Yes	—
`updatedAt`	`string (date-time)`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X PUT "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}/kill-switch" \
  -H "Authorization: Bearer $ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "enabled": true
}'

Publish the draft as the next version and update every group that follows it#

POST /v1/account/playbooks/{playbookId}/publish

Authentication: Bearer token: Authorization: Bearer <token> (Supabase access token).

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)

Request body

application/json, required.

Field	Type	Required	Description
`expectedHash`	`string`	No	Exactly 64 characters.
`note`	`string`	No	Up to 500 characters.

Response 200

Field	Type	Required	Description
`changes`	`array<PlaybookChange>`	Yes	—
`changes[].after`	`any`	No	—
`changes[].before`	`any`	No	—
`changes[].kind`	`enum`	Yes	One of: `"added"`, `"removed"`, `"changed"`.
`changes[].path`	`string`	Yes	—
`changes[].summary`	`string`	Yes	—
`groups`	`array<object>`	Yes	—
`groups[].groupId`	`string (grp_… ID)`	Yes	ID (grp_…)
`groups[].groupName`	`string`	Yes	—
`groups[].issues`	`array<string>`	Yes	—
`groups[].outcome`	`enum`	Yes	One of: `"updated"`, `"needs_review"`, `"blocked_no_backup"`, `"blocked_opening"`, `"no_profile"`.
`version`	`PlaybookVersion`	Yes	—
`version.authorId`	`string (usr_… ID) \| string (svc_… ID) \| null`	Yes	—
`version.changeNote`	`string \| null`	Yes	—
`version.content`	`PlaybookContent`	Yes	The full playbook content.
`version.content.booking`	`object`	Yes	—
`version.content.booking.allowUnqualified`	`boolean`	No	Default: `false`.
`version.content.booking.maxBookingsPerCall`	`integer`	No	Between 1 and 2. Default: `2`.
`version.content.booking.minNoticeMinutes`	`integer`	No	Between 0 and 10080. Default: `60`.
`version.content.booking.offerSlots`	`integer`	No	Between 1 and 4. Default: `2`.
`version.content.booking.rules`	`array<object>`	Yes	—
`version.content.brief`	`string`	Yes	1–12000 characters.
`version.content.defaultFlowId`	`string`	Yes	1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`version.content.escalation`	`object`	Yes	—
`version.content.escalation.afterFailedAnswers`	`integer`	No	Between 1 and 5. Default: `2`.
`version.content.escalation.onFrustration`	`boolean`	No	Default: `true`.
`version.content.escalation.onGuardrailHit`	`boolean`	No	Default: `true`.
`version.content.escalation.transferLine`	`string`	Yes	1–300 characters.
`version.content.escalation.transferMode`	`enum`	No	One of: `"cold"`, `"warm"`. Default: `"cold"`.
`version.content.escalation.unavailableLine`	`string`	Yes	1–300 characters.
`version.content.flows`	`array<object>`	Yes	—
`version.content.flows[].branch`	`array<object>`	No	Default: `[]`.
`version.content.flows[].disqualify`	`array<object>`	No	Default: `[]`.
`version.content.flows[].enterWhen`	`string`	Yes	1–500 characters.
`version.content.flows[].fields`	`array<object>`	Yes	—
`version.content.flows[].goal`	`string`	Yes	1–500 characters.
`version.content.flows[].maxQuestionsBeforeValue`	`integer`	No	Between 1 and 10. Default: `2`.
`version.content.flows[].name`	`string`	Yes	1–120 characters.
`version.content.flows[].talkingPoints`	`array<object \| object>`	No	Default: `[]`.
`version.content.followUp`	`object`	No	—
`version.content.followUp.blocks`	`array<object>`	No	Up to 20 items. Default: `[]`.
`version.content.followUp.cards`	`array<object>`	No	Up to 30 items. Default: `[]`.
`version.content.followUp.chat`	`object`	No	Default: `\{"callContext":true,"enabled":false\}`.
`version.content.followUp.consentQuestion`	`string`	No	1–480 characters. Default: `"Can I text you a link with your \{\{vocab.meeting\}\} details and a recap of our call? Message and data rates may apply, and you can reply STOP anytime."`.
`version.content.followUp.emails`	`object`	No	—
`version.content.followUp.enabled`	`boolean`	No	Default: `false`.
`version.content.followUp.form`	`object`	No	Default: `\{"fields":[]\}`.
`version.content.followUp.leads`	`object`	No	Default: `\{\}`.
`version.content.followUp.linkExpiryDays`	`integer`	No	Between 7 and 365. Default: `60`.
`version.content.followUp.messages`	`object`	No	Default: `\{"afterVisit":\{"enabled":false\},"initialSms":"Hi \{\{caller.firstName\}\}, it's \{\{group.name\}\}. Here are your \{\{vocab.meeting\}\} details and a recap of our call: \{\{link\}\} Reply STOP to opt out.","reminders":[\{"before":"24h"\},\{"before":"2h"\}]\}`.
`version.content.followUp.modules`	`array<object>`	No	Default: `[\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\}]`.
`version.content.followUp.prep`	`object`	No	Default: `\{"checklist":[]\}`.
`version.content.followUp.resources`	`array<object>`	No	Up to 20 items. Default: `[]`.
`version.content.followUp.reviews`	`array<object>`	No	Up to 12 items. Default: `[]`.
`version.content.followUp.sendWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`version.content.followUp.theme`	`object`	No	Default: `\{"accent":"#B4512E","background":"#F7F3EC","font":"system","primary":"#24473D"\}`.
`version.content.guardrails`	`object`	Yes	—
`version.content.guardrails.allowPriceDiscussion`	`boolean`	No	Default: `true`.
`version.content.guardrails.declineTopics`	`array<object>`	No	Default: `[]`.
`version.content.guardrails.emergencyLine`	`string`	Yes	1–300 characters.
`version.content.guardrails.fallbackLine`	`string`	Yes	1–300 characters.
`version.content.guardrails.neverSay`	`array<object>`	No	Default: `[]`.
`version.content.guardrails.prohibitedClaims`	`array<object>`	No	Default: `[]`.
`version.content.guardrails.redirectLines`	`object`	Yes	—
`version.content.guardrails.requiredDisclosures`	`array<object>`	No	Default: `[]`.
`version.content.integrations`	`object`	No	Default: `\{\}`.
`version.content.integrations.crm`	`object`	No	—
`version.content.integrations.scheduler`	`object`	No	—
`version.content.knowledge`	`object`	No	Default: `\{"documents":[],"faq":[]\}`.
`version.content.knowledge.documents`	`array<object>`	No	Default: `[]`.
`version.content.knowledge.faq`	`array<object>`	No	Default: `[]`.
`version.content.lexicon`	`object`	No	Default: `\{"account":[],"packs":[],"platform":1\}`.
`version.content.lexicon.account`	`array<object>`	No	Up to 200 items. Default: `[]`.
`version.content.lexicon.packs`	`array<object>`	No	Up to 10 items. Default: `[]`.
`version.content.lexicon.platform`	`integer`	No	Minimum 1. Default: `1`.
`version.content.locks`	`array<string>`	No	—
`version.content.models`	`object`	No	Default: `\{"keyterms":[]\}`.
`version.content.models.keyterms`	`array<string>`	No	Default: `[]`.
`version.content.models.llm`	`string`	No	Up to 200 characters.
`version.content.models.stt`	`string`	No	Up to 200 characters.
`version.content.objections`	`array<object>`	No	Default: `[]`.
`version.content.objections[].guidance`	`string`	Yes	1–1000 characters.
`version.content.objections[].trigger`	`string`	Yes	1–200 characters.
`version.content.objectives`	`object`	No	Default: `\{"channels":\{\},"fallbacks":[],"primary":\{"label":"Book a meeting","meetingTypes":[],"qualifiedOnly":false,"type":"book_meeting"\},"secondary":[]\}`.
`version.content.objectives.channels`	`object`	No	Default: `\{\}`.
`version.content.objectives.fallbacks`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	No	Up to 3 items. Default: `[]`.
`version.content.objectives.primary`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	—
`version.content.objectives.secondary`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	No	Up to 5 items. Default: `[]`.
`version.content.persona`	`object`	Yes	—
`version.content.persona.agentName`	`string`	Yes	1–60 characters.
`version.content.persona.companyName`	`string`	Yes	1–120 characters.
`version.content.persona.exampleExchanges`	`array<object>`	No	Default: `[]`.
`version.content.persona.opening`	`string`	Yes	1–600 characters.
`version.content.persona.openingAfterRing`	`string`	No	1–600 characters.
`version.content.persona.openingNotRecorded`	`string`	No	1–600 characters.
`version.content.persona.openingQuestion`	`string`	Yes	1–300 characters.
`version.content.persona.preRingNotice`	`string`	No	1–300 characters.
`version.content.persona.returningCallerLine`	`string`	No	Up to 300 characters.
`version.content.persona.tone`	`string`	Yes	1–300 characters.
`version.content.persona.voice`	`object`	Yes	—
`version.content.pricing`	`object`	No	Default: \{"feeLine":"The \{\{price.service\}\} is \{\{price.amount\}\} \{\{price.per\}\}.","floorPlanLine":"\{\{floorPlan.name\}\} is \{\{floorPlan.details\}\}.","mentionSpecials":"when_price_comes_up","notOfferedLine":"\{\{group.displayName\}\} doesn't offer \{\{price.service\}\}.","onRequestLine":"Our team will go over pricing for \{\{price.service\}\} with you.","otherLocations":"off","otherLocationsLine":"\{\{price.service\}\} is offered at \{\{price.locations\}\}.","specialLine":"\{\{price.specialWording\}\}. It ends \{\{price.specialEnds\}\}.","specialLineOpenEnded":"\{\{price.specialWording\}\}.","startingAtLine":"\{\{price.service\}\} starts at \{\{price.amount\}\} \{\{price.per\}\}.","startingAtWithOptions":"\{\{price.service\}\}, \{\{price.options\}\}, starts at \{\{price.amount\}\} \{\{price.per\}\}."\}.
`version.content.pricing.feeLine`	`string`	No	1–300 characters. Default: `"The \{\{price.service\}\} is \{\{price.amount\}\} \{\{price.per\}\}."`.
`version.content.pricing.floorPlanLine`	`string`	No	1–300 characters. Default: `"\{\{floorPlan.name\}\} is \{\{floorPlan.details\}\}."`.
`version.content.pricing.mentionSpecials`	`enum`	No	One of: `"when_price_comes_up"`, `"once_after_discovery"`, `"only_when_asked"`. Default: `"when_price_comes_up"`.
`version.content.pricing.notOfferedLine`	`string`	No	1–300 characters. Default: `"\{\{group.displayName\}\} doesn't offer \{\{price.service\}\}."`.
`version.content.pricing.onRequestLine`	`string`	No	1–300 characters. Default: `"Our team will go over pricing for \{\{price.service\}\} with you."`.
`version.content.pricing.otherLocations`	`enum`	No	One of: `"off"`, `"mention"`, `"mention_and_connect"`. Default: `"off"`.
`version.content.pricing.otherLocationsLine`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\} is offered at \{\{price.locations\}\}."`.
`version.content.pricing.specialLine`	`string`	No	1–300 characters. Default: `"\{\{price.specialWording\}\}. It ends \{\{price.specialEnds\}\}."`.
`version.content.pricing.specialLineOpenEnded`	`string`	No	1–300 characters. Default: `"\{\{price.specialWording\}\}."`.
`version.content.pricing.startingAtLine`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\} starts at \{\{price.amount\}\} \{\{price.per\}\}."`.
`version.content.pricing.startingAtWithOptions`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\}, \{\{price.options\}\}, starts at \{\{price.amount\}\} \{\{price.per\}\}."`.
`version.content.recording`	`object`	No	Default: `\{"enabled":true\}`.
`version.content.recording.enabled`	`boolean`	No	Default: `true`.
`version.content.retention`	`object`	No	Default: `\{"recordingDays":90,"transcriptDays":90\}`.
`version.content.retention.recordingDays`	`integer`	No	Between 1 and 3650. Default: `90`.
`version.content.retention.transcriptDays`	`integer`	No	Between 1 and 3650. Default: `90`.
`version.content.schemaVersion`	`enum`	No	One of: `1`. Default: `1`.
`version.content.tools`	`object`	No	Default: `\{"bindings":[]\}`.
`version.content.tools.bindings`	`array<object>`	No	Up to 20 items. Default: `[]`.
`version.content.visitActions`	`object`	No	—
`version.content.visitActions.allowCustom`	`boolean`	No	Default: `true`.
`version.content.visitActions.items`	`array<object>`	No	Up to 30 items.
`version.content.visitActions.typedCrmTask`	`boolean`	No	Default: `false`.
`version.content.webWidget`	`object`	No	Default: \{"continuationDisclosure":"Hi again — this is the AI assistant you spoke with on the phone.","continuationGreeting":"I have the notes from your call, so we can pick up right where we left off. What else can I help with?","copy":\{"agentLabel":"AI assistant","choicesLabel":"Tap an answer, or type your own","closeLabel":"Close the chat","composerDisabledNote":"Messaging is not switched on here yet.","continuingNote":"Continuing from your call on \{date\}","endedNote":"This conversation has ended.","errorBody":"Please try again in a moment, or call us and we will help.","errorTitle":"We could not load the chat","inputPlaceholder":"Type your question","loadingLabel":"Loading the chat","newChatLabel":"Start a new chat","notAllowedBody":"If you run this website, add it to the allowed list in your admin settings.","notAllowedTitle":"This chat is not available on this site","openLabel":"Open the chat","retryLabel":"Try again","sendFailed":"That message did not send. Please try again.","sendLabel":"Send","subtitle":"Answers in a moment","typingLabel":"Writing a reply","visitorLabel":"You"\},"disclosure":"Hi — I am an AI assistant, and I can answer questions or book you a time to visit.","enabled":false,"greeting":"What would you like to know?","launcher":\{"icon":"chat","label":"Chat with us","offset":\{"x":20,"y":20\},"position":"bottom-right","shape":"circle","showLabel":false,"size":"medium"\},"limits":\{"charactersPerMessage":2000,"messagesPerConversation":200,"messagesPerHour":30\},"panel":\{"height":620,"presentation":"panel","width":400\},"showMedia":false,"surfaces":\{"chat":true,"voice":false\},"theme":\{"dark":\{"agentBubble":"#1E2724","agentBubbleText":"#ECF1EF","border":"#7E8C87","brand":"#8FC9B5","brandContrast":"#10201B","danger":"#F2A7A1","focusRing":"#8FBEF5","surface":"#141A18","surfaceMuted":"#1E2724","text":"#ECF1EF","textMuted":"#A7B3AF","visitorBubble":"#2C544A","visitorBubbleText":"#F4F9F7"\},"font":"system","light":\{"agentBubble":"#F1EFEA","agentBubbleText":"#1E2A26","border":"#77837E","brand":"#24473D","brandContrast":"#FFFFFF","danger":"#A3241C","focusRing":"#0B5FA5","surface":"#FFFFFF","surfaceMuted":"#F1EFEA","text":"#1E2A26","textMuted":"#5A6763","visitorBubble":"#24473D","visitorBubbleText":"#FFFFFF"\},"radius":\{"bubble":14,"launcher":28,"panel":16\},"scheme":"auto"\}\}.
`version.content.webWidget.continuationDisclosure`	`string`	No	1–320 characters. Default: `"Hi again — this is the AI assistant you spoke with on the phone."`.
`version.content.webWidget.continuationGreeting`	`string`	No	1–320 characters. Default: `"I have the notes from your call, so we can pick up right where we left off. What else can I help with?"`.
`version.content.webWidget.copy`	`object`	No	Default: \{"agentLabel":"AI assistant","choicesLabel":"Tap an answer, or type your own","closeLabel":"Close the chat","composerDisabledNote":"Messaging is not switched on here yet.","continuingNote":"Continuing from your call on \{date\}","endedNote":"This conversation has ended.","errorBody":"Please try again in a moment, or call us and we will help.","errorTitle":"We could not load the chat","inputPlaceholder":"Type your question","loadingLabel":"Loading the chat","newChatLabel":"Start a new chat","notAllowedBody":"If you run this website, add it to the allowed list in your admin settings.","notAllowedTitle":"This chat is not available on this site","openLabel":"Open the chat","retryLabel":"Try again","sendFailed":"That message did not send. Please try again.","sendLabel":"Send","subtitle":"Answers in a moment","typingLabel":"Writing a reply","visitorLabel":"You"\}.
`version.content.webWidget.disclosure`	`string`	No	1–320 characters. Default: `"Hi — I am an AI assistant, and I can answer questions or book you a time to visit."`.
`version.content.webWidget.enabled`	`boolean`	No	Default: `false`.
`version.content.webWidget.greeting`	`string`	No	1–320 characters. Default: `"What would you like to know?"`.
`version.content.webWidget.launcher`	`object`	No	Default: `\{"icon":"chat","label":"Chat with us","offset":\{"x":20,"y":20\},"position":"bottom-right","shape":"circle","showLabel":false,"size":"medium"\}`.
`version.content.webWidget.limits`	`object`	No	Default: `\{"charactersPerMessage":2000,"messagesPerConversation":200,"messagesPerHour":30\}`.
`version.content.webWidget.panel`	`object`	No	Default: `\{"height":620,"presentation":"panel","width":400\}`.
`version.content.webWidget.showMedia`	`boolean`	No	Default: `false`.
`version.content.webWidget.surfaces`	`object`	No	Default: `\{"chat":true,"voice":false\}`.
`version.content.webWidget.theme`	`object`	No	Default: \{"dark":\{"agentBubble":"#1E2724","agentBubbleText":"#ECF1EF","border":"#7E8C87","brand":"#8FC9B5","brandContrast":"#10201B","danger":"#F2A7A1","focusRing":"#8FBEF5","surface":"#141A18","surfaceMuted":"#1E2724","text":"#ECF1EF","textMuted":"#A7B3AF","visitorBubble":"#2C544A","visitorBubbleText":"#F4F9F7"\},"font":"system","light":\{"agentBubble":"#F1EFEA","agentBubbleText":"#1E2A26","border":"#77837E","brand":"#24473D","brandContrast":"#FFFFFF","danger":"#A3241C","focusRing":"#0B5FA5","surface":"#FFFFFF","surfaceMuted":"#F1EFEA","text":"#1E2A26","textMuted":"#5A6763","visitorBubble":"#24473D","visitorBubbleText":"#FFFFFF"\},"radius":\{"bubble":14,"launcher":28,"panel":16\},"scheme":"auto"\}.
`version.contentHash`	`string`	Yes	—
`version.createdAt`	`string (date-time)`	Yes	—
`version.id`	`string (pbv_… ID)`	Yes	ID (pbv_…)
`version.publishedAt`	`string (date-time) \| null`	Yes	—
`version.publishedBy`	`string (usr_… ID) \| string (svc_… ID) \| null`	Yes	—
`version.status`	`enum`	Yes	One of: `"draft"`, `"published"`, `"archived"`, `"discarded"`.
`version.updatedAt`	`string (date-time)`	Yes	—
`version.version`	`integer`	Yes	—
`warnings`	`array<ValidationMessage>`	Yes	—
`warnings[].message`	`string`	Yes	—
`warnings[].path`	`string`	Yes	—
`warnings[].severity`	`enum`	Yes	One of: `"error"`, `"warning"`.

Errors: 400, 401, 403, 404, 409, 422, 429, 500, with an ErrorBody body.

Example

bash

curl -X POST "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}/publish" \
  -H "Authorization: Bearer $ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "expectedHash": "string",
  "note": "string"
}'

How the question map is arranged: the account's arrangement, and a group's own when `groupId` is given#

GET /v1/account/playbooks/{playbookId}/question-map/layout

Authentication: Bearer token: Authorization: Bearer <token> (Supabase access token).

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)

Query parameters

Name	Type	Required	Description
`groupId`	`string (grp_… ID)`	No	ID (grp_…)

Response 200

Field	Type	Required	Description
`account`	`any \| null`	Yes	—
`group`	`any \| null`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X GET "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}/question-map/layout" \
  -H "Authorization: Bearer $ACCESS_TOKEN"

Save where the cards sit on the question map (the account’s, or a group’s own)#

PUT /v1/account/playbooks/{playbookId}/question-map/layout

Authentication: Bearer token: Authorization: Bearer <token> (Supabase access token).

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)

Request body

application/json, required.

Field	Type	Required	Description
`groupId`	`string (grp_… ID)`	No	ID (grp_…)
`positions`	`map`	Yes	—
`positions.{key}`	`object`	No	Any key.
`positions.{key}.x`	`number`	Yes	—
`positions.{key}.y`	`number`	Yes	—

Response 200

Field	Type	Required	Description
`groupId`	`string (grp_… ID) \| null`	Yes	—
`positions`	`map`	Yes	—
`positions.{key}`	`object`	No	Any key.
`positions.{key}.x`	`number`	Yes	—
`positions.{key}.y`	`number`	Yes	—
`updatedAt`	`string (date-time)`	Yes	—
`updatedBy`	`string (usr_… ID) \| string (svc_… ID) \| null`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X PUT "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}/question-map/layout" \
  -H "Authorization: Bearer $ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "positions": {}
}'

Tidy up: drop the saved arrangement so the map arranges itself again#

DELETE /v1/account/playbooks/{playbookId}/question-map/layout

Authentication: Bearer token: Authorization: Bearer <token> (Supabase access token).

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)

Query parameters

Name	Type	Required	Description
`groupId`	`string (grp_… ID)`	No	ID (grp_…)

Response 200

Field	Type	Required	Description
`reset`	`boolean`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X DELETE "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}/question-map/layout" \
  -H "Authorization: Bearer $ACCESS_TOKEN"

How many calls took each arrow of the question map in the last `days` days (test calls left out)#

GET /v1/account/playbooks/{playbookId}/question-map/traffic

Authentication: Bearer token: Authorization: Bearer <token> (Supabase access token).

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)

Query parameters

Name	Type	Required	Description
`days`	`integer`	No	Between 1 and 365. Default: `30`.
`groupId`	`string (grp_… ID)`	No	ID (grp_…)

Response 200

Field	Type	Required	Description
`arrows`	`map`	Yes	—
`arrows.{key}`	`integer`	No	Any key.
`calls`	`integer`	Yes	—
`days`	`integer`	Yes	—
`stoppedOn`	`array<object>`	Yes	—
`stoppedOn[].calls`	`integer \| null`	Yes	—
`stoppedOn[].flowId`	`string`	Yes	—
`stoppedOn[].question`	`string \| null`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X GET "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}/question-map/traffic" \
  -H "Authorization: Bearer $ACCESS_TOKEN"

Restore an old version by publishing it again as a new version (history is never rewritten)#

POST /v1/account/playbooks/{playbookId}/rollback

Authentication: Bearer token: Authorization: Bearer <token> (Supabase access token).

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)

Request body

application/json, required.

Field	Type	Required	Description
`discardDraft`	`boolean`	No	Default: `false`.
`note`	`string`	No	Up to 500 characters.
`version`	`integer`	Yes	Minimum 1.

Response 200

Field	Type	Required	Description
`changes`	`array<PlaybookChange>`	Yes	—
`changes[].after`	`any`	No	—
`changes[].before`	`any`	No	—
`changes[].kind`	`enum`	Yes	One of: `"added"`, `"removed"`, `"changed"`.
`changes[].path`	`string`	Yes	—
`changes[].summary`	`string`	Yes	—
`groups`	`array<object>`	Yes	—
`groups[].groupId`	`string (grp_… ID)`	Yes	ID (grp_…)
`groups[].groupName`	`string`	Yes	—
`groups[].issues`	`array<string>`	Yes	—
`groups[].outcome`	`enum`	Yes	One of: `"updated"`, `"needs_review"`, `"blocked_no_backup"`, `"blocked_opening"`, `"no_profile"`.
`version`	`PlaybookVersion`	Yes	—
`version.authorId`	`string (usr_… ID) \| string (svc_… ID) \| null`	Yes	—
`version.changeNote`	`string \| null`	Yes	—
`version.content`	`PlaybookContent`	Yes	The full playbook content.
`version.content.booking`	`object`	Yes	—
`version.content.booking.allowUnqualified`	`boolean`	No	Default: `false`.
`version.content.booking.maxBookingsPerCall`	`integer`	No	Between 1 and 2. Default: `2`.
`version.content.booking.minNoticeMinutes`	`integer`	No	Between 0 and 10080. Default: `60`.
`version.content.booking.offerSlots`	`integer`	No	Between 1 and 4. Default: `2`.
`version.content.booking.rules`	`array<object>`	Yes	—
`version.content.brief`	`string`	Yes	1–12000 characters.
`version.content.defaultFlowId`	`string`	Yes	1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`version.content.escalation`	`object`	Yes	—
`version.content.escalation.afterFailedAnswers`	`integer`	No	Between 1 and 5. Default: `2`.
`version.content.escalation.onFrustration`	`boolean`	No	Default: `true`.
`version.content.escalation.onGuardrailHit`	`boolean`	No	Default: `true`.
`version.content.escalation.transferLine`	`string`	Yes	1–300 characters.
`version.content.escalation.transferMode`	`enum`	No	One of: `"cold"`, `"warm"`. Default: `"cold"`.
`version.content.escalation.unavailableLine`	`string`	Yes	1–300 characters.
`version.content.flows`	`array<object>`	Yes	—
`version.content.flows[].branch`	`array<object>`	No	Default: `[]`.
`version.content.flows[].disqualify`	`array<object>`	No	Default: `[]`.
`version.content.flows[].enterWhen`	`string`	Yes	1–500 characters.
`version.content.flows[].fields`	`array<object>`	Yes	—
`version.content.flows[].goal`	`string`	Yes	1–500 characters.
`version.content.flows[].maxQuestionsBeforeValue`	`integer`	No	Between 1 and 10. Default: `2`.
`version.content.flows[].name`	`string`	Yes	1–120 characters.
`version.content.flows[].talkingPoints`	`array<object \| object>`	No	Default: `[]`.
`version.content.followUp`	`object`	No	—
`version.content.followUp.blocks`	`array<object>`	No	Up to 20 items. Default: `[]`.
`version.content.followUp.cards`	`array<object>`	No	Up to 30 items. Default: `[]`.
`version.content.followUp.chat`	`object`	No	Default: `\{"callContext":true,"enabled":false\}`.
`version.content.followUp.consentQuestion`	`string`	No	1–480 characters. Default: `"Can I text you a link with your \{\{vocab.meeting\}\} details and a recap of our call? Message and data rates may apply, and you can reply STOP anytime."`.
`version.content.followUp.emails`	`object`	No	—
`version.content.followUp.enabled`	`boolean`	No	Default: `false`.
`version.content.followUp.form`	`object`	No	Default: `\{"fields":[]\}`.
`version.content.followUp.leads`	`object`	No	Default: `\{\}`.
`version.content.followUp.linkExpiryDays`	`integer`	No	Between 7 and 365. Default: `60`.
`version.content.followUp.messages`	`object`	No	Default: `\{"afterVisit":\{"enabled":false\},"initialSms":"Hi \{\{caller.firstName\}\}, it's \{\{group.name\}\}. Here are your \{\{vocab.meeting\}\} details and a recap of our call: \{\{link\}\} Reply STOP to opt out.","reminders":[\{"before":"24h"\},\{"before":"2h"\}]\}`.
`version.content.followUp.modules`	`array<object>`	No	Default: `[\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\}]`.
`version.content.followUp.prep`	`object`	No	Default: `\{"checklist":[]\}`.
`version.content.followUp.resources`	`array<object>`	No	Up to 20 items. Default: `[]`.
`version.content.followUp.reviews`	`array<object>`	No	Up to 12 items. Default: `[]`.
`version.content.followUp.sendWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`version.content.followUp.theme`	`object`	No	Default: `\{"accent":"#B4512E","background":"#F7F3EC","font":"system","primary":"#24473D"\}`.
`version.content.guardrails`	`object`	Yes	—
`version.content.guardrails.allowPriceDiscussion`	`boolean`	No	Default: `true`.
`version.content.guardrails.declineTopics`	`array<object>`	No	Default: `[]`.
`version.content.guardrails.emergencyLine`	`string`	Yes	1–300 characters.
`version.content.guardrails.fallbackLine`	`string`	Yes	1–300 characters.
`version.content.guardrails.neverSay`	`array<object>`	No	Default: `[]`.
`version.content.guardrails.prohibitedClaims`	`array<object>`	No	Default: `[]`.
`version.content.guardrails.redirectLines`	`object`	Yes	—
`version.content.guardrails.requiredDisclosures`	`array<object>`	No	Default: `[]`.
`version.content.integrations`	`object`	No	Default: `\{\}`.
`version.content.integrations.crm`	`object`	No	—
`version.content.integrations.scheduler`	`object`	No	—
`version.content.knowledge`	`object`	No	Default: `\{"documents":[],"faq":[]\}`.
`version.content.knowledge.documents`	`array<object>`	No	Default: `[]`.
`version.content.knowledge.faq`	`array<object>`	No	Default: `[]`.
`version.content.lexicon`	`object`	No	Default: `\{"account":[],"packs":[],"platform":1\}`.
`version.content.lexicon.account`	`array<object>`	No	Up to 200 items. Default: `[]`.
`version.content.lexicon.packs`	`array<object>`	No	Up to 10 items. Default: `[]`.
`version.content.lexicon.platform`	`integer`	No	Minimum 1. Default: `1`.
`version.content.locks`	`array<string>`	No	—
`version.content.models`	`object`	No	Default: `\{"keyterms":[]\}`.
`version.content.models.keyterms`	`array<string>`	No	Default: `[]`.
`version.content.models.llm`	`string`	No	Up to 200 characters.
`version.content.models.stt`	`string`	No	Up to 200 characters.
`version.content.objections`	`array<object>`	No	Default: `[]`.
`version.content.objections[].guidance`	`string`	Yes	1–1000 characters.
`version.content.objections[].trigger`	`string`	Yes	1–200 characters.
`version.content.objectives`	`object`	No	Default: `\{"channels":\{\},"fallbacks":[],"primary":\{"label":"Book a meeting","meetingTypes":[],"qualifiedOnly":false,"type":"book_meeting"\},"secondary":[]\}`.
`version.content.objectives.channels`	`object`	No	Default: `\{\}`.
`version.content.objectives.fallbacks`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	No	Up to 3 items. Default: `[]`.
`version.content.objectives.primary`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	—
`version.content.objectives.secondary`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	No	Up to 5 items. Default: `[]`.
`version.content.persona`	`object`	Yes	—
`version.content.persona.agentName`	`string`	Yes	1–60 characters.
`version.content.persona.companyName`	`string`	Yes	1–120 characters.
`version.content.persona.exampleExchanges`	`array<object>`	No	Default: `[]`.
`version.content.persona.opening`	`string`	Yes	1–600 characters.
`version.content.persona.openingAfterRing`	`string`	No	1–600 characters.
`version.content.persona.openingNotRecorded`	`string`	No	1–600 characters.
`version.content.persona.openingQuestion`	`string`	Yes	1–300 characters.
`version.content.persona.preRingNotice`	`string`	No	1–300 characters.
`version.content.persona.returningCallerLine`	`string`	No	Up to 300 characters.
`version.content.persona.tone`	`string`	Yes	1–300 characters.
`version.content.persona.voice`	`object`	Yes	—
`version.content.pricing`	`object`	No	Default: \{"feeLine":"The \{\{price.service\}\} is \{\{price.amount\}\} \{\{price.per\}\}.","floorPlanLine":"\{\{floorPlan.name\}\} is \{\{floorPlan.details\}\}.","mentionSpecials":"when_price_comes_up","notOfferedLine":"\{\{group.displayName\}\} doesn't offer \{\{price.service\}\}.","onRequestLine":"Our team will go over pricing for \{\{price.service\}\} with you.","otherLocations":"off","otherLocationsLine":"\{\{price.service\}\} is offered at \{\{price.locations\}\}.","specialLine":"\{\{price.specialWording\}\}. It ends \{\{price.specialEnds\}\}.","specialLineOpenEnded":"\{\{price.specialWording\}\}.","startingAtLine":"\{\{price.service\}\} starts at \{\{price.amount\}\} \{\{price.per\}\}.","startingAtWithOptions":"\{\{price.service\}\}, \{\{price.options\}\}, starts at \{\{price.amount\}\} \{\{price.per\}\}."\}.
`version.content.pricing.feeLine`	`string`	No	1–300 characters. Default: `"The \{\{price.service\}\} is \{\{price.amount\}\} \{\{price.per\}\}."`.
`version.content.pricing.floorPlanLine`	`string`	No	1–300 characters. Default: `"\{\{floorPlan.name\}\} is \{\{floorPlan.details\}\}."`.
`version.content.pricing.mentionSpecials`	`enum`	No	One of: `"when_price_comes_up"`, `"once_after_discovery"`, `"only_when_asked"`. Default: `"when_price_comes_up"`.
`version.content.pricing.notOfferedLine`	`string`	No	1–300 characters. Default: `"\{\{group.displayName\}\} doesn't offer \{\{price.service\}\}."`.
`version.content.pricing.onRequestLine`	`string`	No	1–300 characters. Default: `"Our team will go over pricing for \{\{price.service\}\} with you."`.
`version.content.pricing.otherLocations`	`enum`	No	One of: `"off"`, `"mention"`, `"mention_and_connect"`. Default: `"off"`.
`version.content.pricing.otherLocationsLine`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\} is offered at \{\{price.locations\}\}."`.
`version.content.pricing.specialLine`	`string`	No	1–300 characters. Default: `"\{\{price.specialWording\}\}. It ends \{\{price.specialEnds\}\}."`.
`version.content.pricing.specialLineOpenEnded`	`string`	No	1–300 characters. Default: `"\{\{price.specialWording\}\}."`.
`version.content.pricing.startingAtLine`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\} starts at \{\{price.amount\}\} \{\{price.per\}\}."`.
`version.content.pricing.startingAtWithOptions`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\}, \{\{price.options\}\}, starts at \{\{price.amount\}\} \{\{price.per\}\}."`.
`version.content.recording`	`object`	No	Default: `\{"enabled":true\}`.
`version.content.recording.enabled`	`boolean`	No	Default: `true`.
`version.content.retention`	`object`	No	Default: `\{"recordingDays":90,"transcriptDays":90\}`.
`version.content.retention.recordingDays`	`integer`	No	Between 1 and 3650. Default: `90`.
`version.content.retention.transcriptDays`	`integer`	No	Between 1 and 3650. Default: `90`.
`version.content.schemaVersion`	`enum`	No	One of: `1`. Default: `1`.
`version.content.tools`	`object`	No	Default: `\{"bindings":[]\}`.
`version.content.tools.bindings`	`array<object>`	No	Up to 20 items. Default: `[]`.
`version.content.visitActions`	`object`	No	—
`version.content.visitActions.allowCustom`	`boolean`	No	Default: `true`.
`version.content.visitActions.items`	`array<object>`	No	Up to 30 items.
`version.content.visitActions.typedCrmTask`	`boolean`	No	Default: `false`.
`version.content.webWidget`	`object`	No	Default: \{"continuationDisclosure":"Hi again — this is the AI assistant you spoke with on the phone.","continuationGreeting":"I have the notes from your call, so we can pick up right where we left off. What else can I help with?","copy":\{"agentLabel":"AI assistant","choicesLabel":"Tap an answer, or type your own","closeLabel":"Close the chat","composerDisabledNote":"Messaging is not switched on here yet.","continuingNote":"Continuing from your call on \{date\}","endedNote":"This conversation has ended.","errorBody":"Please try again in a moment, or call us and we will help.","errorTitle":"We could not load the chat","inputPlaceholder":"Type your question","loadingLabel":"Loading the chat","newChatLabel":"Start a new chat","notAllowedBody":"If you run this website, add it to the allowed list in your admin settings.","notAllowedTitle":"This chat is not available on this site","openLabel":"Open the chat","retryLabel":"Try again","sendFailed":"That message did not send. Please try again.","sendLabel":"Send","subtitle":"Answers in a moment","typingLabel":"Writing a reply","visitorLabel":"You"\},"disclosure":"Hi — I am an AI assistant, and I can answer questions or book you a time to visit.","enabled":false,"greeting":"What would you like to know?","launcher":\{"icon":"chat","label":"Chat with us","offset":\{"x":20,"y":20\},"position":"bottom-right","shape":"circle","showLabel":false,"size":"medium"\},"limits":\{"charactersPerMessage":2000,"messagesPerConversation":200,"messagesPerHour":30\},"panel":\{"height":620,"presentation":"panel","width":400\},"showMedia":false,"surfaces":\{"chat":true,"voice":false\},"theme":\{"dark":\{"agentBubble":"#1E2724","agentBubbleText":"#ECF1EF","border":"#7E8C87","brand":"#8FC9B5","brandContrast":"#10201B","danger":"#F2A7A1","focusRing":"#8FBEF5","surface":"#141A18","surfaceMuted":"#1E2724","text":"#ECF1EF","textMuted":"#A7B3AF","visitorBubble":"#2C544A","visitorBubbleText":"#F4F9F7"\},"font":"system","light":\{"agentBubble":"#F1EFEA","agentBubbleText":"#1E2A26","border":"#77837E","brand":"#24473D","brandContrast":"#FFFFFF","danger":"#A3241C","focusRing":"#0B5FA5","surface":"#FFFFFF","surfaceMuted":"#F1EFEA","text":"#1E2A26","textMuted":"#5A6763","visitorBubble":"#24473D","visitorBubbleText":"#FFFFFF"\},"radius":\{"bubble":14,"launcher":28,"panel":16\},"scheme":"auto"\}\}.
`version.content.webWidget.continuationDisclosure`	`string`	No	1–320 characters. Default: `"Hi again — this is the AI assistant you spoke with on the phone."`.
`version.content.webWidget.continuationGreeting`	`string`	No	1–320 characters. Default: `"I have the notes from your call, so we can pick up right where we left off. What else can I help with?"`.
`version.content.webWidget.copy`	`object`	No	Default: \{"agentLabel":"AI assistant","choicesLabel":"Tap an answer, or type your own","closeLabel":"Close the chat","composerDisabledNote":"Messaging is not switched on here yet.","continuingNote":"Continuing from your call on \{date\}","endedNote":"This conversation has ended.","errorBody":"Please try again in a moment, or call us and we will help.","errorTitle":"We could not load the chat","inputPlaceholder":"Type your question","loadingLabel":"Loading the chat","newChatLabel":"Start a new chat","notAllowedBody":"If you run this website, add it to the allowed list in your admin settings.","notAllowedTitle":"This chat is not available on this site","openLabel":"Open the chat","retryLabel":"Try again","sendFailed":"That message did not send. Please try again.","sendLabel":"Send","subtitle":"Answers in a moment","typingLabel":"Writing a reply","visitorLabel":"You"\}.
`version.content.webWidget.disclosure`	`string`	No	1–320 characters. Default: `"Hi — I am an AI assistant, and I can answer questions or book you a time to visit."`.
`version.content.webWidget.enabled`	`boolean`	No	Default: `false`.
`version.content.webWidget.greeting`	`string`	No	1–320 characters. Default: `"What would you like to know?"`.
`version.content.webWidget.launcher`	`object`	No	Default: `\{"icon":"chat","label":"Chat with us","offset":\{"x":20,"y":20\},"position":"bottom-right","shape":"circle","showLabel":false,"size":"medium"\}`.
`version.content.webWidget.limits`	`object`	No	Default: `\{"charactersPerMessage":2000,"messagesPerConversation":200,"messagesPerHour":30\}`.
`version.content.webWidget.panel`	`object`	No	Default: `\{"height":620,"presentation":"panel","width":400\}`.
`version.content.webWidget.showMedia`	`boolean`	No	Default: `false`.
`version.content.webWidget.surfaces`	`object`	No	Default: `\{"chat":true,"voice":false\}`.
`version.content.webWidget.theme`	`object`	No	Default: \{"dark":\{"agentBubble":"#1E2724","agentBubbleText":"#ECF1EF","border":"#7E8C87","brand":"#8FC9B5","brandContrast":"#10201B","danger":"#F2A7A1","focusRing":"#8FBEF5","surface":"#141A18","surfaceMuted":"#1E2724","text":"#ECF1EF","textMuted":"#A7B3AF","visitorBubble":"#2C544A","visitorBubbleText":"#F4F9F7"\},"font":"system","light":\{"agentBubble":"#F1EFEA","agentBubbleText":"#1E2A26","border":"#77837E","brand":"#24473D","brandContrast":"#FFFFFF","danger":"#A3241C","focusRing":"#0B5FA5","surface":"#FFFFFF","surfaceMuted":"#F1EFEA","text":"#1E2A26","textMuted":"#5A6763","visitorBubble":"#24473D","visitorBubbleText":"#FFFFFF"\},"radius":\{"bubble":14,"launcher":28,"panel":16\},"scheme":"auto"\}.
`version.contentHash`	`string`	Yes	—
`version.createdAt`	`string (date-time)`	Yes	—
`version.id`	`string (pbv_… ID)`	Yes	ID (pbv_…)
`version.publishedAt`	`string (date-time) \| null`	Yes	—
`version.publishedBy`	`string (usr_… ID) \| string (svc_… ID) \| null`	Yes	—
`version.status`	`enum`	Yes	One of: `"draft"`, `"published"`, `"archived"`, `"discarded"`.
`version.updatedAt`	`string (date-time)`	Yes	—
`version.version`	`integer`	Yes	—
`warnings`	`array<ValidationMessage>`	Yes	—
`warnings[].message`	`string`	Yes	—
`warnings[].path`	`string`	Yes	—
`warnings[].severity`	`enum`	Yes	One of: `"error"`, `"warning"`.

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X POST "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}/rollback" \
  -H "Authorization: Bearer $ACCESS_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
  "version": 1
}'

Run the publish checklist on the draft: rules, voice and connection health#

POST /v1/account/playbooks/{playbookId}/validate

Authentication: Bearer token: Authorization: Bearer <token> (Supabase access token).

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)

Response 200

Field	Type	Required	Description
`errors`	`array<ValidationMessage>`	Yes	—
`errors[].message`	`string`	Yes	—
`errors[].path`	`string`	Yes	—
`errors[].severity`	`enum`	Yes	One of: `"error"`, `"warning"`.
`ok`	`boolean`	Yes	—
`warnings`	`array<ValidationMessage>`	Yes	—
`warnings[].message`	`string`	Yes	—
`warnings[].path`	`string`	Yes	—
`warnings[].severity`	`enum`	Yes	One of: `"error"`, `"warning"`.

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X POST "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}/validate" \
  -H "Authorization: Bearer $ACCESS_TOKEN"

Version history, newest first#

GET /v1/account/playbooks/{playbookId}/versions

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)

Response 200

Field	Type	Required	Description
`versions`	`array<PlaybookVersionSummary>`	Yes	—
`versions[].authorId`	`string (usr_… ID) \| string (svc_… ID) \| null`	Yes	—
`versions[].changeNote`	`string \| null`	Yes	—
`versions[].contentHash`	`string`	Yes	—
`versions[].createdAt`	`string (date-time)`	Yes	—
`versions[].id`	`string (pbv_… ID)`	Yes	ID (pbv_…)
`versions[].publishedAt`	`string (date-time) \| null`	Yes	—
`versions[].publishedBy`	`string (usr_… ID) \| string (svc_… ID) \| null`	Yes	—
`versions[].status`	`enum`	Yes	One of: `"draft"`, `"published"`, `"archived"`, `"discarded"`.
`versions[].updatedAt`	`string (date-time)`	Yes	—
`versions[].version`	`integer`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X GET "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}/versions" \
  -H "Authorization: Bearer $ACCESS_TOKEN"

One version with its content#

GET /v1/account/playbooks/{playbookId}/versions/{version}

Path parameters

Name	Type	Required	Description
`playbookId`	`string (pb_… ID)`	Yes	ID (pb_…)
`version`	`integer`	Yes	Minimum 1.

Response 200

Field	Type	Required	Description
`authorId`	`string (usr_… ID) \| string (svc_… ID) \| null`	Yes	—
`changeNote`	`string \| null`	Yes	—
`content`	`PlaybookContent`	Yes	The full playbook content.
`content.booking`	`object`	Yes	—
`content.booking.allowUnqualified`	`boolean`	No	Default: `false`.
`content.booking.maxBookingsPerCall`	`integer`	No	Between 1 and 2. Default: `2`.
`content.booking.minNoticeMinutes`	`integer`	No	Between 0 and 10080. Default: `60`.
`content.booking.offerSlots`	`integer`	No	Between 1 and 4. Default: `2`.
`content.booking.rules`	`array<object>`	Yes	—
`content.booking.rules[].enabled`	`boolean`	No	Default: `true`.
`content.booking.rules[].name`	`string`	No	Up to 120 characters.
`content.booking.rules[].then`	`object \| object \| object \| object \| object \| object \| object`	Yes	—
`content.booking.rules[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	—
`content.brief`	`string`	Yes	1–12000 characters.
`content.defaultFlowId`	`string`	Yes	1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.escalation`	`object`	Yes	—
`content.escalation.afterFailedAnswers`	`integer`	No	Between 1 and 5. Default: `2`.
`content.escalation.onFrustration`	`boolean`	No	Default: `true`.
`content.escalation.onGuardrailHit`	`boolean`	No	Default: `true`.
`content.escalation.transferLine`	`string`	Yes	1–300 characters.
`content.escalation.transferMode`	`enum`	No	One of: `"cold"`, `"warm"`. Default: `"cold"`.
`content.escalation.unavailableLine`	`string`	Yes	1–300 characters.
`content.flows`	`array<object>`	Yes	—
`content.flows[].branch`	`array<object>`	No	Default: `[]`.
`content.flows[].branch[].goto`	`string`	Yes	1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.flows[].branch[].if`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	—
`content.flows[].disqualify`	`array<object>`	No	Default: `[]`.
`content.flows[].disqualify[].action`	`enum`	Yes	One of: `"offer_nurture"`, `"offer_referral"`, `"end_politely"`.
`content.flows[].disqualify[].if`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	—
`content.flows[].disqualify[].line`	`string`	No	Up to 500 characters.
`content.flows[].enterWhen`	`string`	Yes	1–500 characters.
`content.flows[].fields`	`array<object>`	Yes	—
`content.flows[].fields[].alwaysConfirm`	`boolean`	No	—
`content.flows[].fields[].ask`	`string`	Yes	1–500 characters.
`content.flows[].fields[].askWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`content.flows[].fields[].hearAs`	`array<string>`	No	Up to 20 items.
`content.flows[].fields[].hint`	`string`	No	Up to 500 characters.
`content.flows[].fields[].key`	`string`	Yes	1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.flows[].fields[].label`	`string`	No	1–120 characters.
`content.flows[].fields[].options`	`array<object>`	No	—
`content.flows[].fields[].optionsFrom`	`enum \| string (oset_… ID)`	No	—
`content.flows[].fields[].required`	`boolean`	No	Default: `false`.
`content.flows[].fields[].sensitivity`	`enum`	No	One of: `"standard"`, `"sensitive"`. Default: `"standard"`.
`content.flows[].fields[].type`	`enum`	Yes	One of: `"text"`, `"number"`, `"enum"`, `"boolean"`, `"date"`, `"phone"`, `"email"`.
`content.flows[].goal`	`string`	Yes	1–500 characters.
`content.flows[].maxQuestionsBeforeValue`	`integer`	No	Between 1 and 10. Default: `2`.
`content.flows[].name`	`string`	Yes	1–120 characters.
`content.flows[].talkingPoints`	`array<object \| object>`	No	Default: `[]`.
`content.flows[].talkingPoints[].say`	`string`	Yes	(variant 1) 1–500 characters.
`content.flows[].talkingPoints[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 1)
`content.flows[].talkingPoints[].talkAbout`	`string`	Yes	(variant 2) 1–500 characters.
`content.flows[].talkingPoints[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 2)
`content.followUp`	`object`	No	—
`content.followUp.blocks`	`array<object>`	No	Up to 20 items. Default: `[]`.
`content.followUp.blocks[].body`	`string`	No	Up to 2000 characters.
`content.followUp.blocks[].button`	`object`	No	—
`content.followUp.blocks[].heading`	`string`	No	Up to 120 characters.
`content.followUp.blocks[].image`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.followUp.blocks[].video`	`object`	No	—
`content.followUp.cards`	`array<object>`	No	Up to 30 items. Default: `[]`.
`content.followUp.cards[].body`	`string`	Yes	1–2000 characters.
`content.followUp.cards[].button`	`object`	No	—
`content.followUp.cards[].enabled`	`boolean`	No	Default: `true`.
`content.followUp.cards[].image`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.followUp.cards[].showWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`content.followUp.cards[].title`	`string`	Yes	1–120 characters.
`content.followUp.chat`	`object`	No	Default: `\{"callContext":true,"enabled":false\}`.
`content.followUp.chat.callContext`	`boolean`	No	Default: `true`.
`content.followUp.chat.enabled`	`boolean`	No	Default: `false`.
`content.followUp.consentQuestion`	`string`	No	1–480 characters. Default: `"Can I text you a link with your \{\{vocab.meeting\}\} details and a recap of our call? Message and data rates may apply, and you can reply STOP anytime."`.
`content.followUp.emails`	`object`	No	—
`content.followUp.emails.after_visit`	`object \| null`	No	—
`content.followUp.emails.cancel_confirmation`	`object \| null`	No	—
`content.followUp.emails.initial_link`	`object \| null`	No	—
`content.followUp.emails.reminder`	`object \| null`	No	—
`content.followUp.emails.reschedule_confirmation`	`object \| null`	No	—
`content.followUp.enabled`	`boolean`	No	Default: `false`.
`content.followUp.form`	`object`	No	Default: `\{"fields":[]\}`.
`content.followUp.form.fields`	`array<object>`	No	Up to 8 items. Default: `[]`.
`content.followUp.form.intro`	`string`	No	Up to 480 characters.
`content.followUp.leads`	`object`	No	Default: `\{\}`.
`content.followUp.leads.afterVisit`	`string`	No	Up to 480 characters.
`content.followUp.leads.cancelled`	`string`	No	Up to 480 characters.
`content.followUp.leads.noBooking`	`string`	No	Up to 480 characters.
`content.followUp.linkExpiryDays`	`integer`	No	Between 7 and 365. Default: `60`.
`content.followUp.messages`	`object`	No	Default: `\{"afterVisit":\{"enabled":false\},"initialSms":"Hi \{\{caller.firstName\}\}, it's \{\{group.name\}\}. Here are your \{\{vocab.meeting\}\} details and a recap of our call: \{\{link\}\} Reply STOP to opt out.","reminders":[\{"before":"24h"\},\{"before":"2h"\}]\}`.
`content.followUp.messages.afterVisit`	`object`	No	Default: `\{"enabled":false\}`.
`content.followUp.messages.initialSms`	`string`	Yes	1–480 characters.
`content.followUp.messages.reminders`	`array<object>`	No	Up to 4 items. Default: `[\{"before":"24h"\},\{"before":"2h"\}]`.
`content.followUp.modules`	`array<object>`	No	Default: `[\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\},\{\}]`.
`content.followUp.modules[].blockId`	`string`	No	1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.followUp.modules[].heading`	`string`	No	Up to 120 characters.
`content.followUp.modules[].showWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`content.followUp.modules[].states`	`array<enum>`	No	Items: `"upcoming"`, `"day_of"`, `"after_visit"`, `"no_booking"`, `"cancelled"`, `"expired"`, `"revoked"`.
`content.followUp.prep`	`object`	No	Default: `\{"checklist":[]\}`.
`content.followUp.prep.body`	`string`	No	Up to 2000 characters.
`content.followUp.prep.checklist`	`array<object>`	No	Up to 12 items. Default: `[]`.
`content.followUp.resources`	`array<object>`	No	Up to 20 items. Default: `[]`.
`content.followUp.resources[].description`	`string`	No	Up to 300 characters.
`content.followUp.resources[].label`	`string`	Yes	1–120 characters.
`content.followUp.resources[].url`	`string (uri)`	Yes	A https:// link Up to 2000 characters.
`content.followUp.reviews`	`array<object>`	No	Up to 12 items. Default: `[]`.
`content.followUp.reviews[].attribution`	`string`	No	Up to 120 characters.
`content.followUp.reviews[].quote`	`string`	Yes	1–600 characters.
`content.followUp.sendWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`content.followUp.sendWhen.all`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	Yes	(variant 1)
`content.followUp.sendWhen.any`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	Yes	(variant 2)
`content.followUp.sendWhen.not`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	(variant 3)
`content.followUp.sendWhen.always`	`enum`	Yes	(variant 4) One of: `true`.
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 1) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.is`	`string \| number \| boolean`	Yes	(variant 5) (variant 1)
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 2) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.in`	`array<string \| number \| boolean>`	Yes	(variant 5) (variant 2)
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 3) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.gt`	`number`	Yes	(variant 5) (variant 3)
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 4) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.lt`	`number`	Yes	(variant 5) (variant 4)
`content.followUp.sendWhen.between`	`array`	Yes	(variant 5) (variant 5) Up to 2 items.
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 5) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.fact`	`string`	Yes	(variant 5) (variant 6) 1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.followUp.sendWhen.missing`	`boolean`	Yes	(variant 5) (variant 6)
`content.followUp.theme`	`object`	No	Default: `\{"accent":"#B4512E","background":"#F7F3EC","font":"system","primary":"#24473D"\}`.
`content.followUp.theme.accent`	`string`	Yes	Pattern: `^#[0-9a-f]\{6\}$`.
`content.followUp.theme.background`	`string`	No	Pattern: `^#[0-9a-f]\{6\}$`. Default: `"#F7F3EC"`.
`content.followUp.theme.font`	`enum`	No	One of: `"system"`, `"serif_warm"`, `"sans_modern"`. Default: `"system"`.
`content.followUp.theme.logo`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.followUp.theme.primary`	`string`	Yes	Pattern: `^#[0-9a-f]\{6\}$`.
`content.guardrails`	`object`	Yes	—
`content.guardrails.allowPriceDiscussion`	`boolean`	No	Default: `true`.
`content.guardrails.declineTopics`	`array<object>`	No	Default: `[]`.
`content.guardrails.declineTopics[].text`	`string`	Yes	1–1000 characters.
`content.guardrails.emergencyLine`	`string`	Yes	1–300 characters.
`content.guardrails.fallbackLine`	`string`	Yes	1–300 characters.
`content.guardrails.neverSay`	`array<object>`	No	Default: `[]`.
`content.guardrails.neverSay[].text`	`string`	Yes	1–1000 characters.
`content.guardrails.prohibitedClaims`	`array<object>`	No	Default: `[]`.
`content.guardrails.prohibitedClaims[].text`	`string`	Yes	1–1000 characters.
`content.guardrails.redirectLines`	`object`	Yes	—
`content.guardrails.redirectLines.existing_customer`	`string`	Yes	1–500 characters.
`content.guardrails.redirectLines.job_seeker`	`string`	Yes	1–500 characters.
`content.guardrails.redirectLines.resident_family`	`string`	Yes	1–500 characters.
`content.guardrails.redirectLines.vendor`	`string`	Yes	1–500 characters.
`content.guardrails.redirectLines.wrong_number`	`string`	Yes	1–500 characters.
`content.guardrails.requiredDisclosures`	`array<object>`	No	Default: `[]`.
`content.guardrails.requiredDisclosures[].text`	`string`	Yes	1–1000 characters.
`content.integrations`	`object`	No	Default: `\{\}`.
`content.integrations.crm`	`object`	No	—
`content.integrations.crm.connectionId`	`string (conn_… ID)`	Yes	ID (conn_…)
`content.integrations.crm.connector`	`string`	Yes	1–64 characters.
`content.integrations.crm.createContacts`	`boolean`	No	Default: `true`.
`content.integrations.crm.fieldMap`	`map`	No	Default: `\{\}`.
`content.integrations.crm.historyLookbackDays`	`integer`	No	Between 0 and 3650. Default: `180`.
`content.integrations.crm.logCalls`	`boolean`	No	Default: `true`.
`content.integrations.crm.options`	`map`	No	Default: `\{\}`.
`content.integrations.scheduler`	`object`	No	—
`content.integrations.scheduler.activityType`	`string`	Yes	1–64 characters.
`content.integrations.scheduler.connectionId`	`string (conn_… ID)`	Yes	ID (conn_…)
`content.integrations.scheduler.connector`	`string`	Yes	1–64 characters.
`content.integrations.scheduler.options`	`map`	No	Default: `\{\}`.
`content.knowledge`	`object`	No	Default: `\{"documents":[],"faq":[]\}`.
`content.knowledge.documents`	`array<object>`	No	Default: `[]`.
`content.knowledge.documents[].title`	`string`	Yes	1–200 characters.
`content.knowledge.faq`	`array<object>`	No	Default: `[]`.
`content.knowledge.faq[].answer`	`string`	Yes	1–2000 characters.
`content.knowledge.faq[].question`	`string`	Yes	1–300 characters.
`content.lexicon`	`object`	No	Default: `\{"account":[],"packs":[],"platform":1\}`.
`content.lexicon.account`	`array<object>`	No	Up to 200 items. Default: `[]`.
`content.lexicon.account[].concept`	`string`	Yes	Up to 80 characters. Pattern: `^[a-z][a-z0-9_]*(\.[a-z0-9_]+)+$`.
`content.lexicon.account[].never`	`array<string>`	No	Up to 50 items. Default: `[]`.
`content.lexicon.account[].phrases`	`array<string>`	No	Up to 50 items. Default: `[]`.
`content.lexicon.packs`	`array<object>`	No	Up to 10 items. Default: `[]`.
`content.lexicon.packs[].version`	`integer`	Yes	Minimum 1.
`content.lexicon.platform`	`integer`	No	Minimum 1. Default: `1`.
`content.locks`	`array<string>`	No	—
`content.models`	`object`	No	Default: `\{"keyterms":[]\}`.
`content.models.keyterms`	`array<string>`	No	Default: `[]`.
`content.models.llm`	`string`	No	Up to 200 characters.
`content.models.stt`	`string`	No	Up to 200 characters.
`content.objections`	`array<object>`	No	Default: `[]`.
`content.objections[].guidance`	`string`	Yes	1–1000 characters.
`content.objections[].trigger`	`string`	Yes	1–200 characters.
`content.objectives`	`object`	No	Default: `\{"channels":\{\},"fallbacks":[],"primary":\{"label":"Book a meeting","meetingTypes":[],"qualifiedOnly":false,"type":"book_meeting"\},"secondary":[]\}`.
`content.objectives.channels`	`object`	No	Default: `\{\}`.
`content.objectives.channels.page_chat`	`object`	No	—
`content.objectives.channels.site_chat`	`object`	No	—
`content.objectives.fallbacks`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	No	Up to 3 items. Default: `[]`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 1)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 1) 1–80 characters.
`content.objectives.fallbacks[].meetingTypes`	`array<string>`	No	(variant 1) Up to 10 items. Default: `[]`.
`content.objectives.fallbacks[].qualifiedOnly`	`boolean`	No	(variant 1) Default: `false`.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 1) One of: `"book_meeting"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 2)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 2) 1–80 characters.
`content.objectives.fallbacks[].reasons`	`array<enum>`	No	(variant 2) Items: `"caller_request"`, `"rule_transfer"`, `"unanswered"`, `"frustration"`, `"guardrail"`, `"system_failure"`, `"emergency"`. Up to 10 items. Default: `[]`.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 2) One of: `"live_transfer"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 3)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 3) 1–80 characters.
`content.objectives.fallbacks[].requireReason`	`boolean`	No	(variant 3) Default: `false`.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 3) One of: `"capture_callback"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 4)
`content.objectives.fallbacks[].fields`	`array<string>`	Yes	(variant 4) Up to 10 items.
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 4) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 4) One of: `"capture_contact"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 5)
`content.objectives.fallbacks[].fields`	`array<string>`	No	(variant 5) Up to 30 items. Default: `[]`.
`content.objectives.fallbacks[].flowId`	`string`	No	(variant 5) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 5) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 5) One of: `"qualify"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 6)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 6) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 6) One of: `"text_follow_up"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 7)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 7) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 7) One of: `"manage_booking"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 8)
`content.objectives.fallbacks[].kinds`	`array<enum>`	No	(variant 8) Items: `"wrong_number"`, `"existing_customer"`, `"vendor"`, `"job_seeker"`, `"resident_family"`. Up to 10 items. Default: `[]`.
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 8) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 8) One of: `"route_correctly"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 9)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 9) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 9) One of: `"nurture"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 10)
`content.objectives.fallbacks[].bindingId`	`string`	Yes	(variant 10) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 10) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 10) One of: `"run_tool"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 11)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 11) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 11) One of: `"answer_questions"`.
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 12)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 12) 1–80 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 12) One of: `"custom_condition"`.
`content.objectives.fallbacks[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	(variant 12)
`content.objectives.fallbacks[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 13)
`content.objectives.fallbacks[].label`	`string`	Yes	(variant 13) 1–80 characters.
`content.objectives.fallbacks[].rubric`	`string`	Yes	(variant 13) 1–500 characters.
`content.objectives.fallbacks[].type`	`enum`	Yes	(variant 13) One of: `"custom_judged"`.
`content.objectives.primary`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	—
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 1)
`content.objectives.primary.label`	`string`	Yes	(variant 1) 1–80 characters.
`content.objectives.primary.meetingTypes`	`array<string>`	No	(variant 1) Up to 10 items. Default: `[]`.
`content.objectives.primary.qualifiedOnly`	`boolean`	No	(variant 1) Default: `false`.
`content.objectives.primary.type`	`enum`	Yes	(variant 1) One of: `"book_meeting"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 2)
`content.objectives.primary.label`	`string`	Yes	(variant 2) 1–80 characters.
`content.objectives.primary.reasons`	`array<enum>`	No	(variant 2) Items: `"caller_request"`, `"rule_transfer"`, `"unanswered"`, `"frustration"`, `"guardrail"`, `"system_failure"`, `"emergency"`. Up to 10 items. Default: `[]`.
`content.objectives.primary.type`	`enum`	Yes	(variant 2) One of: `"live_transfer"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 3)
`content.objectives.primary.label`	`string`	Yes	(variant 3) 1–80 characters.
`content.objectives.primary.requireReason`	`boolean`	No	(variant 3) Default: `false`.
`content.objectives.primary.type`	`enum`	Yes	(variant 3) One of: `"capture_callback"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 4)
`content.objectives.primary.fields`	`array<string>`	Yes	(variant 4) Up to 10 items.
`content.objectives.primary.label`	`string`	Yes	(variant 4) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 4) One of: `"capture_contact"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 5)
`content.objectives.primary.fields`	`array<string>`	No	(variant 5) Up to 30 items. Default: `[]`.
`content.objectives.primary.flowId`	`string`	No	(variant 5) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.primary.label`	`string`	Yes	(variant 5) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 5) One of: `"qualify"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 6)
`content.objectives.primary.label`	`string`	Yes	(variant 6) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 6) One of: `"text_follow_up"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 7)
`content.objectives.primary.label`	`string`	Yes	(variant 7) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 7) One of: `"manage_booking"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 8)
`content.objectives.primary.kinds`	`array<enum>`	No	(variant 8) Items: `"wrong_number"`, `"existing_customer"`, `"vendor"`, `"job_seeker"`, `"resident_family"`. Up to 10 items. Default: `[]`.
`content.objectives.primary.label`	`string`	Yes	(variant 8) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 8) One of: `"route_correctly"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 9)
`content.objectives.primary.label`	`string`	Yes	(variant 9) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 9) One of: `"nurture"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 10)
`content.objectives.primary.bindingId`	`string`	Yes	(variant 10) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.primary.label`	`string`	Yes	(variant 10) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 10) One of: `"run_tool"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 11)
`content.objectives.primary.label`	`string`	Yes	(variant 11) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 11) One of: `"answer_questions"`.
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 12)
`content.objectives.primary.label`	`string`	Yes	(variant 12) 1–80 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 12) One of: `"custom_condition"`.
`content.objectives.primary.when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	(variant 12)
`content.objectives.primary.appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 13)
`content.objectives.primary.label`	`string`	Yes	(variant 13) 1–80 characters.
`content.objectives.primary.rubric`	`string`	Yes	(variant 13) 1–500 characters.
`content.objectives.primary.type`	`enum`	Yes	(variant 13) One of: `"custom_judged"`.
`content.objectives.secondary`	`array<object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object \| object>`	No	Up to 5 items. Default: `[]`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 1)
`content.objectives.secondary[].label`	`string`	Yes	(variant 1) 1–80 characters.
`content.objectives.secondary[].meetingTypes`	`array<string>`	No	(variant 1) Up to 10 items. Default: `[]`.
`content.objectives.secondary[].qualifiedOnly`	`boolean`	No	(variant 1) Default: `false`.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 1) One of: `"book_meeting"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 2)
`content.objectives.secondary[].label`	`string`	Yes	(variant 2) 1–80 characters.
`content.objectives.secondary[].reasons`	`array<enum>`	No	(variant 2) Items: `"caller_request"`, `"rule_transfer"`, `"unanswered"`, `"frustration"`, `"guardrail"`, `"system_failure"`, `"emergency"`. Up to 10 items. Default: `[]`.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 2) One of: `"live_transfer"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 3)
`content.objectives.secondary[].label`	`string`	Yes	(variant 3) 1–80 characters.
`content.objectives.secondary[].requireReason`	`boolean`	No	(variant 3) Default: `false`.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 3) One of: `"capture_callback"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 4)
`content.objectives.secondary[].fields`	`array<string>`	Yes	(variant 4) Up to 10 items.
`content.objectives.secondary[].label`	`string`	Yes	(variant 4) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 4) One of: `"capture_contact"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 5)
`content.objectives.secondary[].fields`	`array<string>`	No	(variant 5) Up to 30 items. Default: `[]`.
`content.objectives.secondary[].flowId`	`string`	No	(variant 5) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.secondary[].label`	`string`	Yes	(variant 5) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 5) One of: `"qualify"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 6)
`content.objectives.secondary[].label`	`string`	Yes	(variant 6) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 6) One of: `"text_follow_up"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 7)
`content.objectives.secondary[].label`	`string`	Yes	(variant 7) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 7) One of: `"manage_booking"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 8)
`content.objectives.secondary[].kinds`	`array<enum>`	No	(variant 8) Items: `"wrong_number"`, `"existing_customer"`, `"vendor"`, `"job_seeker"`, `"resident_family"`. Up to 10 items. Default: `[]`.
`content.objectives.secondary[].label`	`string`	Yes	(variant 8) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 8) One of: `"route_correctly"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 9)
`content.objectives.secondary[].label`	`string`	Yes	(variant 9) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 9) One of: `"nurture"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 10)
`content.objectives.secondary[].bindingId`	`string`	Yes	(variant 10) 1–64 characters. Pattern: `^[a-z0-9][a-z0-9_-]*$`.
`content.objectives.secondary[].label`	`string`	Yes	(variant 10) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 10) One of: `"run_tool"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 11)
`content.objectives.secondary[].label`	`string`	Yes	(variant 11) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 11) One of: `"answer_questions"`.
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 12)
`content.objectives.secondary[].label`	`string`	Yes	(variant 12) 1–80 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 12) One of: `"custom_condition"`.
`content.objectives.secondary[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	Yes	(variant 12)
`content.objectives.secondary[].appliesWhen`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	(variant 13)
`content.objectives.secondary[].label`	`string`	Yes	(variant 13) 1–80 characters.
`content.objectives.secondary[].rubric`	`string`	Yes	(variant 13) 1–500 characters.
`content.objectives.secondary[].type`	`enum`	Yes	(variant 13) One of: `"custom_judged"`.
`content.persona`	`object`	Yes	—
`content.persona.agentName`	`string`	Yes	1–60 characters.
`content.persona.companyName`	`string`	Yes	1–120 characters.
`content.persona.exampleExchanges`	`array<object>`	No	Default: `[]`.
`content.persona.exampleExchanges[].agent`	`string`	Yes	1–500 characters.
`content.persona.exampleExchanges[].caller`	`string`	Yes	1–500 characters.
`content.persona.opening`	`string`	Yes	1–600 characters.
`content.persona.openingAfterRing`	`string`	No	1–600 characters.
`content.persona.openingNotRecorded`	`string`	No	1–600 characters.
`content.persona.openingQuestion`	`string`	Yes	1–300 characters.
`content.persona.preRingNotice`	`string`	No	1–300 characters.
`content.persona.returningCallerLine`	`string`	No	Up to 300 characters.
`content.persona.tone`	`string`	Yes	1–300 characters.
`content.persona.voice`	`object`	Yes	—
`content.persona.voice.ambience`	`boolean`	No	Default: `false`.
`content.persona.voice.expressive`	`boolean`	No	Default: `false`.
`content.persona.voice.mode`	`enum`	No	One of: `"cascaded"`. Default: `"cascaded"`.
`content.persona.voice.model`	`string`	No	Up to 200 characters.
`content.persona.voice.pronunciations`	`array<object>`	No	Default: `[]`.
`content.persona.voice.provider`	`enum`	Yes	One of: `"cartesia"`, `"elevenlabs"`, `"deepgram"`, `"fishaudio"`, `"gradium"`, `"inworld"`, `"rime"`, `"xai"`, `"openai"`, `"google"`.
`content.persona.voice.thinkingSounds`	`boolean`	No	Default: `true`.
`content.persona.voice.tuning`	`map`	No	Default: `\{\}`.
`content.persona.voice.voiceId`	`string`	Yes	1–200 characters.
`content.pricing`	`object`	No	Default: \{"feeLine":"The \{\{price.service\}\} is \{\{price.amount\}\} \{\{price.per\}\}.","floorPlanLine":"\{\{floorPlan.name\}\} is \{\{floorPlan.details\}\}.","mentionSpecials":"when_price_comes_up","notOfferedLine":"\{\{group.displayName\}\} doesn't offer \{\{price.service\}\}.","onRequestLine":"Our team will go over pricing for \{\{price.service\}\} with you.","otherLocations":"off","otherLocationsLine":"\{\{price.service\}\} is offered at \{\{price.locations\}\}.","specialLine":"\{\{price.specialWording\}\}. It ends \{\{price.specialEnds\}\}.","specialLineOpenEnded":"\{\{price.specialWording\}\}.","startingAtLine":"\{\{price.service\}\} starts at \{\{price.amount\}\} \{\{price.per\}\}.","startingAtWithOptions":"\{\{price.service\}\}, \{\{price.options\}\}, starts at \{\{price.amount\}\} \{\{price.per\}\}."\}.
`content.pricing.feeLine`	`string`	No	1–300 characters. Default: `"The \{\{price.service\}\} is \{\{price.amount\}\} \{\{price.per\}\}."`.
`content.pricing.floorPlanLine`	`string`	No	1–300 characters. Default: `"\{\{floorPlan.name\}\} is \{\{floorPlan.details\}\}."`.
`content.pricing.mentionSpecials`	`enum`	No	One of: `"when_price_comes_up"`, `"once_after_discovery"`, `"only_when_asked"`. Default: `"when_price_comes_up"`.
`content.pricing.notOfferedLine`	`string`	No	1–300 characters. Default: `"\{\{group.displayName\}\} doesn't offer \{\{price.service\}\}."`.
`content.pricing.onRequestLine`	`string`	No	1–300 characters. Default: `"Our team will go over pricing for \{\{price.service\}\} with you."`.
`content.pricing.otherLocations`	`enum`	No	One of: `"off"`, `"mention"`, `"mention_and_connect"`. Default: `"off"`.
`content.pricing.otherLocationsLine`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\} is offered at \{\{price.locations\}\}."`.
`content.pricing.specialLine`	`string`	No	1–300 characters. Default: `"\{\{price.specialWording\}\}. It ends \{\{price.specialEnds\}\}."`.
`content.pricing.specialLineOpenEnded`	`string`	No	1–300 characters. Default: `"\{\{price.specialWording\}\}."`.
`content.pricing.startingAtLine`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\} starts at \{\{price.amount\}\} \{\{price.per\}\}."`.
`content.pricing.startingAtWithOptions`	`string`	No	1–300 characters. Default: `"\{\{price.service\}\}, \{\{price.options\}\}, starts at \{\{price.amount\}\} \{\{price.per\}\}."`.
`content.recording`	`object`	No	Default: `\{"enabled":true\}`.
`content.recording.enabled`	`boolean`	No	Default: `true`.
`content.retention`	`object`	No	Default: `\{"recordingDays":90,"transcriptDays":90\}`.
`content.retention.recordingDays`	`integer`	No	Between 1 and 3650. Default: `90`.
`content.retention.transcriptDays`	`integer`	No	Between 1 and 3650. Default: `90`.
`content.schemaVersion`	`enum`	No	One of: `1`. Default: `1`.
`content.tools`	`object`	No	Default: `\{"bindings":[]\}`.
`content.tools.bindings`	`array<object>`	No	Up to 20 items. Default: `[]`.
`content.tools.bindings[].allowCallerInput`	`boolean`	No	Default: `true`.
`content.tools.bindings[].args`	`map`	No	Default: `\{\}`.
`content.tools.bindings[].as`	`string`	Yes	1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.tools.bindings[].channels`	`array<enum>`	No	Items: `"phone"`, `"web_voice"`, `"web_chat"`. Default: `["phone","web_voice","web_chat"]`.
`content.tools.bindings[].confirmWithCaller`	`boolean`	No	Default: `false`.
`content.tools.bindings[].enabled`	`boolean`	No	Default: `true`.
`content.tools.bindings[].holdingLine`	`string`	No	1–200 characters.
`content.tools.bindings[].inputs`	`map`	No	Default: `\{\}`.
`content.tools.bindings[].label`	`string`	Yes	1–80 characters.
`content.tools.bindings[].maxCalls`	`integer`	No	Between 1 and 3. Default: `3`.
`content.tools.bindings[].onFailure`	`enum`	No	One of: `"say_will_follow_up"`, `"continue_silently"`, `"offer_callback"`, `"transfer"`. Default: `"say_will_follow_up"`.
`content.tools.bindings[].result`	`object`	Yes	—
`content.tools.bindings[].tool`	`object`	Yes	—
`content.tools.bindings[].trigger`	`object \| object`	Yes	—
`content.tools.bindings[].when`	`object \| object \| object \| object \| object \| object \| object \| object \| object \| object`	No	—
`content.visitActions`	`object`	No	—
`content.visitActions.allowCustom`	`boolean`	No	Default: `true`.
`content.visitActions.items`	`array<object>`	No	Up to 30 items.
`content.visitActions.items[].crmTask`	`boolean`	No	Default: `false`.
`content.visitActions.items[].dueDays`	`integer`	No	Between 0 and 30. Default: `1`.
`content.visitActions.items[].key`	`string`	Yes	1–64 characters. Pattern: `^[a-z][a-z0-9_]*$`.
`content.visitActions.items[].label`	`string`	Yes	1–240 characters.
`content.visitActions.items[].owner`	`enum`	No	One of: `"rep"`, `"backup"`. Default: `"rep"`.
`content.visitActions.typedCrmTask`	`boolean`	No	Default: `false`.
`content.webWidget`	`object`	No	Default: \{"continuationDisclosure":"Hi again — this is the AI assistant you spoke with on the phone.","continuationGreeting":"I have the notes from your call, so we can pick up right where we left off. What else can I help with?","copy":\{"agentLabel":"AI assistant","choicesLabel":"Tap an answer, or type your own","closeLabel":"Close the chat","composerDisabledNote":"Messaging is not switched on here yet.","continuingNote":"Continuing from your call on \{date\}","endedNote":"This conversation has ended.","errorBody":"Please try again in a moment, or call us and we will help.","errorTitle":"We could not load the chat","inputPlaceholder":"Type your question","loadingLabel":"Loading the chat","newChatLabel":"Start a new chat","notAllowedBody":"If you run this website, add it to the allowed list in your admin settings.","notAllowedTitle":"This chat is not available on this site","openLabel":"Open the chat","retryLabel":"Try again","sendFailed":"That message did not send. Please try again.","sendLabel":"Send","subtitle":"Answers in a moment","typingLabel":"Writing a reply","visitorLabel":"You"\},"disclosure":"Hi — I am an AI assistant, and I can answer questions or book you a time to visit.","enabled":false,"greeting":"What would you like to know?","launcher":\{"icon":"chat","label":"Chat with us","offset":\{"x":20,"y":20\},"position":"bottom-right","shape":"circle","showLabel":false,"size":"medium"\},"limits":\{"charactersPerMessage":2000,"messagesPerConversation":200,"messagesPerHour":30\},"panel":\{"height":620,"presentation":"panel","width":400\},"showMedia":false,"surfaces":\{"chat":true,"voice":false\},"theme":\{"dark":\{"agentBubble":"#1E2724","agentBubbleText":"#ECF1EF","border":"#7E8C87","brand":"#8FC9B5","brandContrast":"#10201B","danger":"#F2A7A1","focusRing":"#8FBEF5","surface":"#141A18","surfaceMuted":"#1E2724","text":"#ECF1EF","textMuted":"#A7B3AF","visitorBubble":"#2C544A","visitorBubbleText":"#F4F9F7"\},"font":"system","light":\{"agentBubble":"#F1EFEA","agentBubbleText":"#1E2A26","border":"#77837E","brand":"#24473D","brandContrast":"#FFFFFF","danger":"#A3241C","focusRing":"#0B5FA5","surface":"#FFFFFF","surfaceMuted":"#F1EFEA","text":"#1E2A26","textMuted":"#5A6763","visitorBubble":"#24473D","visitorBubbleText":"#FFFFFF"\},"radius":\{"bubble":14,"launcher":28,"panel":16\},"scheme":"auto"\}\}.
`content.webWidget.continuationDisclosure`	`string`	No	1–320 characters. Default: `"Hi again — this is the AI assistant you spoke with on the phone."`.
`content.webWidget.continuationGreeting`	`string`	No	1–320 characters. Default: `"I have the notes from your call, so we can pick up right where we left off. What else can I help with?"`.
`content.webWidget.copy`	`object`	No	Default: \{"agentLabel":"AI assistant","choicesLabel":"Tap an answer, or type your own","closeLabel":"Close the chat","composerDisabledNote":"Messaging is not switched on here yet.","continuingNote":"Continuing from your call on \{date\}","endedNote":"This conversation has ended.","errorBody":"Please try again in a moment, or call us and we will help.","errorTitle":"We could not load the chat","inputPlaceholder":"Type your question","loadingLabel":"Loading the chat","newChatLabel":"Start a new chat","notAllowedBody":"If you run this website, add it to the allowed list in your admin settings.","notAllowedTitle":"This chat is not available on this site","openLabel":"Open the chat","retryLabel":"Try again","sendFailed":"That message did not send. Please try again.","sendLabel":"Send","subtitle":"Answers in a moment","typingLabel":"Writing a reply","visitorLabel":"You"\}.
`content.webWidget.copy.agentLabel`	`string`	No	1–80 characters. Default: `"AI assistant"`.
`content.webWidget.copy.choicesLabel`	`string`	No	1–80 characters. Default: `"Tap an answer, or type your own"`.
`content.webWidget.copy.closeLabel`	`string`	No	1–80 characters. Default: `"Close the chat"`.
`content.webWidget.copy.composerDisabledNote`	`string`	No	1–320 characters. Default: `"Messaging is not switched on here yet."`.
`content.webWidget.copy.continuingNote`	`string`	No	1–80 characters. Default: `"Continuing from your call on \{date\}"`.
`content.webWidget.copy.endedNote`	`string`	No	1–320 characters. Default: `"This conversation has ended."`.
`content.webWidget.copy.errorBody`	`string`	No	1–320 characters. Default: `"Please try again in a moment, or call us and we will help."`.
`content.webWidget.copy.errorTitle`	`string`	No	1–80 characters. Default: `"We could not load the chat"`.
`content.webWidget.copy.inputPlaceholder`	`string`	No	1–80 characters. Default: `"Type your question"`.
`content.webWidget.copy.loadingLabel`	`string`	No	1–80 characters. Default: `"Loading the chat"`.
`content.webWidget.copy.newChatLabel`	`string`	No	1–80 characters. Default: `"Start a new chat"`.
`content.webWidget.copy.notAllowedBody`	`string`	No	1–320 characters. Default: `"If you run this website, add it to the allowed list in your admin settings."`.
`content.webWidget.copy.notAllowedTitle`	`string`	No	1–80 characters. Default: `"This chat is not available on this site"`.
`content.webWidget.copy.openLabel`	`string`	No	1–80 characters. Default: `"Open the chat"`.
`content.webWidget.copy.retryLabel`	`string`	No	1–80 characters. Default: `"Try again"`.
`content.webWidget.copy.sendFailed`	`string`	No	1–320 characters. Default: `"That message did not send. Please try again."`.
`content.webWidget.copy.sendLabel`	`string`	No	1–80 characters. Default: `"Send"`.
`content.webWidget.copy.subtitle`	`string`	No	1–80 characters. Default: `"Answers in a moment"`.
`content.webWidget.copy.typingLabel`	`string`	No	1–80 characters. Default: `"Writing a reply"`.
`content.webWidget.copy.visitorLabel`	`string`	No	1–80 characters. Default: `"You"`.
`content.webWidget.disclosure`	`string`	No	1–320 characters. Default: `"Hi — I am an AI assistant, and I can answer questions or book you a time to visit."`.
`content.webWidget.enabled`	`boolean`	No	Default: `false`.
`content.webWidget.greeting`	`string`	No	1–320 characters. Default: `"What would you like to know?"`.
`content.webWidget.launcher`	`object`	No	Default: `\{"icon":"chat","label":"Chat with us","offset":\{"x":20,"y":20\},"position":"bottom-right","shape":"circle","showLabel":false,"size":"medium"\}`.
`content.webWidget.launcher.icon`	`enum`	No	One of: `"chat"`, `"message"`, `"question"`, `"sparkle"`, `"phone"`, `"headset"`. Default: `"chat"`.
`content.webWidget.launcher.iconUrl`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.webWidget.launcher.label`	`string`	No	1–80 characters. Default: `"Chat with us"`.
`content.webWidget.launcher.offset`	`object`	No	Default: `\{"x":20,"y":20\}`.
`content.webWidget.launcher.position`	`enum`	No	One of: `"bottom-right"`, `"bottom-left"`. Default: `"bottom-right"`.
`content.webWidget.launcher.shape`	`enum`	No	One of: `"circle"`, `"rounded"`. Default: `"circle"`.
`content.webWidget.launcher.showLabel`	`boolean`	No	Default: `false`.
`content.webWidget.launcher.size`	`enum`	No	One of: `"medium"`, `"large"`. Default: `"medium"`.
`content.webWidget.limits`	`object`	No	Default: `\{"charactersPerMessage":2000,"messagesPerConversation":200,"messagesPerHour":30\}`.
`content.webWidget.limits.charactersPerMessage`	`integer`	No	Between 200 and 8000. Default: `2000`.
`content.webWidget.limits.messagesPerConversation`	`integer`	No	Between 1 and 2000. Default: `200`.
`content.webWidget.limits.messagesPerHour`	`integer`	No	Between 1 and 500. Default: `30`.
`content.webWidget.panel`	`object`	No	Default: `\{"height":620,"presentation":"panel","width":400\}`.
`content.webWidget.panel.heading`	`string`	No	1–80 characters.
`content.webWidget.panel.height`	`integer`	No	Between 420 and 800. Default: `620`.
`content.webWidget.panel.presentation`	`enum`	No	One of: `"panel"`, `"sheet"`, `"fullscreen"`. Default: `"panel"`.
`content.webWidget.panel.width`	`integer`	No	Between 320 and 560. Default: `400`.
`content.webWidget.showMedia`	`boolean`	No	Default: `false`.
`content.webWidget.surfaces`	`object`	No	Default: `\{"chat":true,"voice":false\}`.
`content.webWidget.surfaces.chat`	`boolean`	No	Default: `true`.
`content.webWidget.surfaces.voice`	`boolean`	No	Default: `false`.
`content.webWidget.theme`	`object`	No	Default: \{"dark":\{"agentBubble":"#1E2724","agentBubbleText":"#ECF1EF","border":"#7E8C87","brand":"#8FC9B5","brandContrast":"#10201B","danger":"#F2A7A1","focusRing":"#8FBEF5","surface":"#141A18","surfaceMuted":"#1E2724","text":"#ECF1EF","textMuted":"#A7B3AF","visitorBubble":"#2C544A","visitorBubbleText":"#F4F9F7"\},"font":"system","light":\{"agentBubble":"#F1EFEA","agentBubbleText":"#1E2A26","border":"#77837E","brand":"#24473D","brandContrast":"#FFFFFF","danger":"#A3241C","focusRing":"#0B5FA5","surface":"#FFFFFF","surfaceMuted":"#F1EFEA","text":"#1E2A26","textMuted":"#5A6763","visitorBubble":"#24473D","visitorBubbleText":"#FFFFFF"\},"radius":\{"bubble":14,"launcher":28,"panel":16\},"scheme":"auto"\}.
`content.webWidget.theme.avatar`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.webWidget.theme.dark`	`object`	No	Default: `\{"agentBubble":"#1E2724","agentBubbleText":"#ECF1EF","border":"#7E8C87","brand":"#8FC9B5","brandContrast":"#10201B","danger":"#F2A7A1","focusRing":"#8FBEF5","surface":"#141A18","surfaceMuted":"#1E2724","text":"#ECF1EF","textMuted":"#A7B3AF","visitorBubble":"#2C544A","visitorBubbleText":"#F4F9F7"\}`.
`content.webWidget.theme.font`	`enum`	No	One of: `"system"`, `"serif_warm"`, `"sans_modern"`. Default: `"system"`.
`content.webWidget.theme.light`	`object`	No	Default: `\{"agentBubble":"#F1EFEA","agentBubbleText":"#1E2A26","border":"#77837E","brand":"#24473D","brandContrast":"#FFFFFF","danger":"#A3241C","focusRing":"#0B5FA5","surface":"#FFFFFF","surfaceMuted":"#F1EFEA","text":"#1E2A26","textMuted":"#5A6763","visitorBubble":"#24473D","visitorBubbleText":"#FFFFFF"\}`.
`content.webWidget.theme.logo`	`string (uri) \| string (uri)`	No	A https:// link to an uploaded file
`content.webWidget.theme.radius`	`object`	No	Default: `\{"bubble":14,"launcher":28,"panel":16\}`.
`content.webWidget.theme.scheme`	`enum`	No	One of: `"auto"`, `"light"`, `"dark"`. Default: `"auto"`.
`contentHash`	`string`	Yes	—
`createdAt`	`string (date-time)`	Yes	—
`id`	`string (pbv_… ID)`	Yes	ID (pbv_…)
`publishedAt`	`string (date-time) \| null`	Yes	—
`publishedBy`	`string (usr_… ID) \| string (svc_… ID) \| null`	Yes	—
`status`	`enum`	Yes	One of: `"draft"`, `"published"`, `"archived"`, `"discarded"`.
`updatedAt`	`string (date-time)`	Yes	—
`version`	`integer`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X GET "$ANSWERSTACK_API_URL/v1/account/playbooks/{playbookId}/versions/{version}" \
  -H "Authorization: Bearer $ACCESS_TOKEN"

The stock voices a playbook can use, all of them or one voice company#

GET /v1/account/voices

Authentication: Bearer token: Authorization: Bearer <token> (Supabase access token).

Query parameters

Name	Type	Required	Description
`provider`	`string`	No	Up to 40 characters.

Response 200

Field	Type	Required	Description
`voices`	`array<Voice>`	Yes	—
`voices[].accent`	`string`	No	—
`voices[].description`	`string`	No	—
`voices[].gender`	`enum`	No	One of: `"female"`, `"male"`, `"neutral"`.
`voices[].models`	`array<string>`	No	—
`voices[].name`	`string`	Yes	—
`voices[].previewUrl`	`string`	No	—
`voices[].provider`	`string`	Yes	—
`voices[].voiceId`	`string`	Yes	—

Errors: 400, 401, 403, 404, 409, 429, 500, with an ErrorBody body.

Example

bash

curl -X GET "$ANSWERSTACK_API_URL/v1/account/voices" \
  -H "Authorization: Bearer $ACCESS_TOKEN"

The language and speech recognition models a playbook can choose, and the recommended one of each#

Response 200

Example

Account playbooks#

Query parameters

Response 200

Example

Create a playbook from the defaults or by cloning a version#

Request body

Response 201

Example

A playbook with its latest published version and its draft#

Path parameters

Response 200

Example

Rename a playbook or change its description#

Path parameters

Request body

Response 200

Example

Archive or restore a playbook (refused while numbers or groups use it)#

Path parameters

Request body

Response 200

Example

Change history: who changed what and when, newest first#

Path parameters

Query parameters

Response 200

Example

What changed between two versions, in words (defaults: latest published to draft)#

Path parameters

Query parameters

Response 200

Example

The draft, or the latest published content to start one from#

Path parameters

Response 200

Example

Autosave the draft; records the change in words#

Path parameters

Request body

Response 200

Example

Discard the draft (only when a published version exists). A draft that ran test calls is kept, hidden, so those calls still show what ran#

Path parameters

Response 200

Example

Route this playbook's calls to a person or voicemail at once, without a deploy#

Path parameters

Request body

Response 200

Example

Publish the draft as the next version and update every group that follows it#

Path parameters

Request body

Response 200

Example

How the question map is arranged: the account's arrangement, and a group's own when groupId is given#

Path parameters

Query parameters

Response 200

Example

Save where the cards sit on the question map (the account’s, or a group’s own)#

Path parameters

Request body

Response 200

Example

Tidy up: drop the saved arrangement so the map arranges itself again#

Path parameters

Query parameters

Response 200

Example

How many calls took each arrow of the question map in the last days days (test calls left out)#

Path parameters

Query parameters

Response 200

Example

Restore an old version by publishing it again as a new version (history is never rewritten)#

Path parameters

How the question map is arranged: the account's arrangement, and a group's own when `groupId` is given#

How many calls took each arrow of the question map in the last `days` days (test calls left out)#