AnswerStack uses one name for each thing. Where two words sound alike, this page says which is which.
Your app uses your own terms for a location, a meeting and
a contact, so where this page says "community" or "tour", your screens may say "office" or
"appointment".
Work#
| Word | What it means |
|---|
| Task | Something a person on your team should do, put on Today or My tasks by a fixed rule. A task in your CRM is always called a CRM task. |
| Commitment | Something promised to a caller on a conversation: a callback, an answer to confirm, information to send. A commitment coming due puts a Commitment due task on Today. |
| Attended | The caller came to their tour. The attended rate is attended tours out of those whose outcome your CRM knows; a missed one is a no-show. For a callback objective, attended means the callback was made on time. |
People#
| Word | What it means |
|---|
| Role | What a login may see and do: owner, admin, editor, group manager (shown with your word, such as Community manager), viewer or sales rep. See Team and roles. |
| Job title | What a staff member does, on a community's staff list, such as memory care director. Booking rules match on it. It is not a role. |
Words#
| Word | What it means |
|---|
| Terms | Your account's own nouns: what you call a location, a meeting, a contact, a service and a special. Set under Settings → Your terms. |
| Vocabulary | The words and phrases callers say, so the assistant understands them: Settings → Caller vocabulary, and vocabulary packs on a playbook. |
Money#
| Word | What it means |
|---|
| Special | An offer you make to callers, such as a move-in special. See Specials. |
| Discount | A reduction we give you on your invoice. It appears as a Discount line. See Usage and invoices. |
| Add-on | A feature our team turns on for your account, such as Conversation Intelligence or booking pages. A locked screen says when one is not turned on. |
Integrations#
| Word | What it means |
|---|
| Connector | A kind of system AnswerStack can work with, such as WelcomeHome, Google Calendar, Microsoft 365 Calendar or a generic webhook. You pick one to add a connection. |
| Connection | Your account's own, signed-in link to a CRM or calendar, under Connections. The assistant looks callers up, saves contacts, logs calls and books tours through it. |
| Tool server | An outside MCP server the assistant can look things up in, under Tools. See Tool servers. One can also be used as a CRM through a connection. |
| Connected app | Outside software, such as an AI assistant, that works with your account through AnswerStack's own MCP server, under Personal settings → Developer → Connected apps. See Connect AI apps. |